Care home · Godalming
Surrey Heights
Illustrative photo, not of Surrey Heights- Address
- Brook Road, Wormley, Godalming, GU8 5UA
- Run by
- Surrey Heights Dementia Care Centre Ltd
- Service
- Residential care home
- Beds
- 46 (registered with CQC)
- Registered with CQC
- August 2021 (5 years)
- Part of
- CHD Living
- Registered manager
- Jean Pascal Irwine Toussaint
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11152086)
- Last CQC check
- 14 Jul 2025
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-5438990276
About this home
Surrey Heights in Godalming is registered with the Care Quality Commission as a residential care home, run by Surrey Heights Dementia Care Centre Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Requires improvement overall (July 2025). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement or Inadequate.
Costs to expect
We estimate Surrey Heights at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Ask what notice is given before a fee increase and what triggers one.
Surrey Council can help with costs for people with savings under £23,250, starting with a free assessment.
Choice nearby
There are 2 other care homes within 3 miles, 1 of them rated Good or Outstanding; the nearest is Surrey Hills, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (7 of the nearest 25).
8 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Milford & Witley ward, classed by ONS as smaller rural (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Needs it is registered to meet
Taken from its CQC registration.
What CQC's inspectors reported
- Surrey Heights can accommodate a maximum of 39 people.
- This assessment was prompted following concerns received around people’s risk management, safeguarding people from risk of harm or abuse and governance of people’s care.
- People were not always fully protected and kept safe.
- People were not always enabled to make independent choices about their meals.
Inspected 15 November 2022; report published 8 December 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Past CQC ratings
- Dec 2015
- Aug 2016
- Jul 2017
- Aug 2018
- Jan 2021
- Dec 2022
- Jul 2025
- Today Rating 1 year old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 8 December 2022
Council food inspection
The kitchen has a food hygiene rating of 3 (generally satisfactory), from an inspection on 3 November 2025 by Waverley. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Surrey Heights"). Open Government Licence.
The neighbourhood
- Ward
- Milford & Witley
- Council
- Surrey County Council · paying for care
- Parliamentary constituency
- Godalming and Ash
- Integrated care board
- NHS Surrey and Sussex Integrated Care Board
- Setting
- Smaller rural, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
View on OpenStreetMap · Directions · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
Track record
Surrey Heights has been registered with CQC since August 2021, about 5 years.
CQC has published 7 overall ratings for it (2015–2025), starting at Requires improvement and improving to Requires Improvement.
The company behind Surrey Heights
Surrey Heights is run by Surrey Heights Dementia Care Centre Limited (company 11152086), incorporated in 2018, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is nursing care.
It trades under the CHD Living brand, which covers 13 services run by 11 registered providers.
Ratings for safety, care and leadership
- Safe3 of 341 in Surrey
- Effective31 of 341 in Surrey
- Caring17 of 341 in Surrey
- Responsive28 of 341 in Surrey
- Well-led71 of 341 in Surrey
As rated by CQC, published 14 July 2025. Under each rating: how many care homes in Surrey share it.
The ratings in context
Area by area, Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Surrey, 3 of 341 rated care homes are Inadequate for Safe (1%), while 31 of 341 rated care homes are Requires improvement for Effective (9%), while 17 of 341 rated care homes are Requires improvement for Caring (5%), while 28 of 341 rated care homes are Requires improvement for Responsive (8%), while 71 of 341 rated care homes are Requires improvement for Well-led (21%).
The Safe, Effective, Caring, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
There are no reviews of Surrey Heights yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Surrey Heights: common questions
- Does Surrey Heights support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Surrey Heights?
- CQC published the current rating on 14 July 2025, 1 year ago. Older ratings are common, so ask about changes since.
- Where is Surrey Heights?
- It is at Brook Road, Wormley, Godalming, GU8 5UA.
- Is Surrey Heights registered with CQC?
- Surrey Heights is on the CQC register as a care home (ID 1-5438990276) and was rated Requires improvement overall in July 2025.
- What type of care does Surrey Heights provide?
- Registration for Surrey Heights covers: residential homes. Check which of these it offers today.
- How much does care from Surrey Heights cost?
- Surrey Heights's prices aren't on our site yet. Request a written quote and check what is charged on top.
- How is Surrey Heights rated for safety and leadership?
- CQC rates five key questions. For Surrey Heights: Safe: Inadequate; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How many beds does Surrey Heights have?
- Surrey Heights is registered for up to 46 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Who is the registered provider for Surrey Heights?
- The registered provider is Surrey Heights Dementia Care Centre Ltd, according to CQC.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.