Care home · Telford
The Bungalow
Illustrative photo, not of The Bungalow- Address
- 115 Cross Keys Lane, Hadley, Telford, TF1 5LR
- Run by
- CareTech Community Services Limited (26 services)
- Service
- Residential care home
- Beds
- 4 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2010 (15 years)
- Part of
- CareTech Community Services
- Registered manager
- Claire Copnall
- Company check
- Active, trading since 1993 (33 years), accounts up to date (Companies House 02804415)
- Last CQC check
- 10 Feb 2021
- Typical fees Estimated
- £1,170–£1,420 a week for residential care. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Telford: Care homes in Telford (18) · Best rated care homes in Telford · Care homes for learning disability care in Telford
Open CQC's full report · CQC location ID 1-133435632
About The Bungalow
The Bungalow is a CQC-registered residential care home in Telford, run by CareTech Community Services Limited. Its registered specialisms include learning disabilities.
At its most recent rating, CQC judged it Requires improvement overall (February 2021). Safe and Well-led were rated Requires improvement. It is one of 18 CQC-registered care homes in and around Telford; 12 of those are rated Good or Outstanding.
Reading The Bungalow's CQC ratings
For The Bungalow, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Telford and Wrekin, 6 of 33 rated care homes are Requires improvement for Safe (18%), while 8 of 33 rated care homes are Requires improvement for Well-led (24%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Rating history
- Nov 2016
- Aug 2019
- Feb 2021
- Today Rating 5 years old
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
Inspection reports to read
- CQC inspection report 10 February 2021
- CQC inspection report 2 August 2019
- CQC inspection report 29 November 2016
- Inspection report 17 June 2014
- Inspection report 3 August 2013
- Inspection report 25 June 2012
Location and local area
- Ward
- Hadley & Leegomery
- Council
- Telford & Wrekin Council · paying for care
- Parliamentary constituency
- The Wrekin
- NHS integrated care board
- NHS Shropshire, Telford and Wrekin Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Care homes in TF1 (6)
View on OpenStreetMap · Get directions · OpenStreetMap (ODbL)
Within walking distance
- Bus stop 410 m (5 min walk) · 8 stops within 600 m
- Railway station Wellington, 1.9 km
- GP surgery Hadley Doctor's Surgery, 430 m (5 min walk)
- Pharmacy Rowlands Pharmacy, 320 m (4 min walk)
- Shop Marysia, 110 m (1 min walk)
- Park 320 m (4 min walk)
- Place of worship Elim Pentecostal Church, 170 m (2 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Who it can help
Registration details from CQC.
Track record
The Bungalow has been registered with CQC since November 2010, about 15 years.
CQC has published 3 overall ratings for it (2016–2021), starting at Good and falling to Requires improvement.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
The CQC website holds 6 reports for it, the latest from 10 February 2021.
Choice nearby
There are 14 other care homes within 3 miles, 10 of them rated Good or Outstanding; the nearest is The Crescent, 0.6 miles away.
14 of the 21 nearest rated care homes have a more recent rating than this one.
It sits in Hadley & Leegomery ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Shropshire, Telford and Wrekin ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (4 min), a shop (1 min), a park (4 min) and a bus stop (5 min), which matters for residents who can go out and for visiting family.
Costs to expect
We estimate The Bungalow at £1,170–£1,420 a week for residential care, based on published prices in the region. Over a year that is roughly £61k–£74k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
With savings below £23,250, Telford and Wrekin Council may contribute once it has carried out a free needs assessment.
The registered provider
The Bungalow is run by Caretech Community Services Limited (company 02804415), incorporated in 1993, 17 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is other human health activities and other residential care.
CareTech Community Services Limited runs 26 CQC-registered services across 17 council areas; 18 of the 26 with a rating are Good or Outstanding (69%), against 84% for the same mix of services across England.
3 of its services are in Telford and Wrekin.
It trades under the CareTech Community Services brand, which covers 147 services run by 31 registered providers.
From the latest CQC inspection
- People were protected from harm by staff who had been trained in recognising and reporting abuse.
- Restrictive practices were currently being reviewed by the provider alongside staff confidence to speak up.
- Staff did not always feel they were listened to but this had improved following some recent changes.
- Risks to people's safety were assessed but improvements were needed in regard to fire safety documentation.
Inspected 15 December 2020; report published 10 February 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Each area CQC checks
- Safe6 of 33 in Telford and Wrekin
- Effective28 of 33 in Telford and Wrekin
- Caring31 of 33 in Telford and Wrekin
- Responsive31 of 33 in Telford and Wrekin
- Well-led8 of 33 in Telford and Wrekin
Source: CQC, published 10 February 2021. Under each rating: how many care homes in Telford and Wrekin share it.
Family reviews
Be the first to review The Bungalow. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
The Bungalow in local context
- Rated Requires improvement. Across Telford and Wrekin, 79% of the 33 rated care homes are Good or Outstanding and 0 are Outstanding.
- Its rating (February 2021) is more recent than 42% of care home ratings in Telford and Wrekin.
- With 4 beds it is smaller than 92% of care homes in Telford and Wrekin, where the typical home has 29.
- Registered with CQC in 2010: it has been registered longer than 86% of care homes in the area.
- It lists 1 specialisms with CQC; the typical care home in Telford and Wrekin lists 3.
- Areas CQC rated below Good: Safe (18% of care homes in Telford and Wrekin are also rated below Good here); Well-led (24% of care homes in Telford and Wrekin are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Telford and Wrekin as at Oct 2026.
Also nearby
Guides for families
Newer ratings near Telford
- Birkdale Residential HomeAug 2026
- Telford HallOct 2025
- High MountJul 2025
Questions about The Bungalow
- How big is The Bungalow?
- CQC registers The Bungalow for 4 residents; ask about vacancies, room sizes and en-suite bathrooms.
- Who runs The Bungalow?
- CQC lists CareTech Community Services Limited as the provider responsible for The Bungalow.
- How much does care from The Bungalow cost?
- The Bungalow's prices aren't on our site yet. Residential care home typically costs £1,206 a week (average 2026 self-funder fees in West Midlands). A written quote should spell out weekend, bank holiday and short-notice rates.
- How is The Bungalow rated for safety and leadership?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- What kind of care can The Bungalow offer?
- The Bungalow is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- What is The Bungalow's address?
- It is at 115 Cross Keys Lane, Hadley, Telford, TF1 5LR.
- Is The Bungalow registered with CQC?
- Yes: CQC lists it as a care home under location ID 1-133435632 and was rated Requires improvement overall in February 2021.
- Can The Bungalow care for someone with dementia?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- When was The Bungalow last inspected?
- Its current CQC rating dates from 10 February 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
More care homes nearby
In Telford and Wrekin
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.