Hartlepool Adult Social Care: Contact, Free Assessment and Paying for Care

1. Ask for a care needs assessment

The assessment is free and is a legal right under the Care Act 2014. It looks at what the person can and cannot manage, and whether they meet the national eligibility criteria. It does not commit you to council-arranged care.

Ask Hartlepool Borough Council for an assessment or call 01429 272905 (Hartlepool Support Hub).

The Hartlepool Support Hub is the first point of contact for adult social care, and an online enquiry form is also available.

2. Find out what you will pay

If the person is eligible, the council carries out a financial assessment. In England, someone with savings above £23,250 is usually expected to fund the care in full; below £14,250, savings are ignored, and in between a tariff income applies. For care at home, the home itself is left out. For a care home it usually is counted, unless a partner or some qualifying relatives continue to live there, though not for the first 12 weeks of a permanent stay.

Hartlepool Borough Council: paying for care.

Get prices from 3 care providers near Hartlepool

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Care cost estimate for Hartlepool

The table gives typical regional prices. Underneath, a calculator estimates who pays what, starting from those rates, which you can overwrite.

Service	Usual price
Visiting care	around £32–£34 an hour
Live-in care	around £1,540–£1,610 a week
Residential care home	£1,095 a week
Nursing home	£1,160 a week
Council rate	2026/27: older people residential £878 per week (EMI £909); nursing paid at same rate plus FNC (£267.68)

Typical 2026 prices across England · Average 2026 self-funder fees in North East · Lottie Care Index, Q3 2026 · Which?, self-funder fees (Lottie data, January 2026).

Based on the 2026/27 charging rules for England: upper capital limit £23,250, lower £14,250, £1 a week assumed income for every £250 in between, minimum income guarantee £241.45 a week (pension age, single person), personal expenses allowance £31.80 a week. Source: GOV.UK charging circular. This is an estimate, not a financial assessment; your council will do the real one, and some councils are more generous.

3. Choose your own care with direct payments

If the council funds some or all of the care, you can ask for the money as a direct payment and arrange care yourself, including with an agency you choose.

Hartlepool Borough Council: direct payments.

If you look after someone

Unpaid carers have a right to be assessed in their own right, free to you.

In the area: Hartlepool Carers.

Council resources

Directory of local services: Hartlepool Now
Rates the council publishes: 2026/27: older people residential £878 per week (EMI £909); nursing paid at same rate plus FNC (£267.68) (source). Any extra for a costlier provider falls to you.

Care in Hartlepool: the local figures

Of Hartlepool's 27 care homes, 27 have a CQC rating; 93% of those are Good or Outstanding, against 83% for England. 9 of them (33%) are registered as nursing homes. In the past year, 8 new CQC ratings came out for Hartlepool: 1 was upgraded, 1 service were rated for the first time; the latest is dated 12 October 2026.

Voyage 1 Limited runs more registered services in Hartlepool than any other provider: 4 care homes and 1 home care agency. After that comes Dale Care Limited, with 2. Home care in Hartlepool: 11 agencies on the CQC register, 10 of them rated, and 100% of those rated Good or Outstanding, higher than England (88%).

Caring has the most Outstanding ratings (1 of 27). 22% of rated care homes in Hartlepool were rated in the last two years. The typical rating is 45 months old (47 for England as a whole).

Outstanding: 0. Requires improvement or Inadequate: 2, or 7% of rated care homes in Hartlepool, against 17% in England. CQC added 1 home care agency and 1 care home in Hartlepool to its register over the past year; new services may not be rated yet.

Data: CQC, Oct 2026.

More guides for Hartlepool

Hartlepool is part of Hartlepool. Home care across Hartlepool · Care homes across Hartlepool

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A 40-point checklist for comparing care homes

Take it on every visit and compare up to three homes side by side: CQC checks, staffing, daily life, the room, fees and the contract.

Find care in Hartlepool

Hartlepool
11 home care agencies 25 care homes

Questions about care in Hartlepool

How many care homes are there in Hartlepool?

There are 27 care homes registered with CQC in Hartlepool, with 1,007 beds in total (CQC register, Oct 2026). 93% of those with a published rating are Good or Outstanding. Best rated care homes in Hartlepool.

How many home care agencies are there in Hartlepool?

11 home care agencies registered with CQC are based in Hartlepool (Oct 2026). 100% of those rated are Good or Outstanding. Agencies based nearby may also cover the area.

How good are care homes in Hartlepool?

93% of rated care homes in Hartlepool are Good or Outstanding, above the England figure of 82.6%. 0 are rated Outstanding and 2 Requires improvement or Inadequate. See how other areas compare.

How much does a care home cost in Hartlepool?

A care home in Hartlepool costs a typical £1,230 a week for someone paying for themselves: about £1,230 for residential care and £1,370 for nursing care. These typical prices are modelled in our Care Fees and Quality Index (Q4 2026); ask homes for actual quotes. Work out what you would pay.

How much does home care cost per hour in Hartlepool?

Home care in Hartlepool costs a typical £33.50 an hour for someone paying privately (Q4 2026). Evenings, weekends and bank holidays usually cost more, and many agencies have a minimum visit length.

Which care homes in Hartlepool are rated Outstanding?

No care homes in Hartlepool are currently rated Outstanding. 25 are rated Good. See the best rated.

How many care homes in Hartlepool offer nursing or dementia care?

9 care homes in Hartlepool are registered to provide nursing care and 16 list dementia as a specialism. Plenty of homes are registered for both. Nursing homes in Hartlepool.

Is it hard to find a care home bed in Hartlepool?

Hartlepool has 49.8 care home beds for every 1,000 people aged 65 and over, against 43.0 across England, which ranks 26 of 151 council areas. Where beds are scarce, vacancies are too, so it pays to start the search early. Care Access Gap.

How old are care home ratings in Hartlepool?

37% of rated care homes in Hartlepool were last rated more than four years ago, and the typical rating is 45 months old. An older rating may not reflect today, so ask about recent changes.

How do I ask Hartlepool Borough Council for a care needs assessment?

Contact Hartlepool Borough Council adult social care on 01429 272905 (Hartlepool Support Hub). Anyone who appears to need care can have one free of charge, regardless of savings: it is a right under the Care Act 2014. Online assessment request.

Which care groups run the most care homes in Hartlepool?

The largest providers in Hartlepool are Voyage 1 Limited (4) and HC-One No.2 Limited (2). Each home is rated separately by CQC.