Home care agency · West Malling
Complex Care – Choice Support
Illustrative photo, not of Complex Care – Choice Support- Address
- Room 002 26 Kings Hill Avenue, Kings Hill, West Malling, ME19 4AE
- Run by
- Choice Support (26 services)
- Service
- Home care agency, Supported living
- Registered with CQC
- September 2026 (1 month)
- Part of
- Choice Support
- Registered manager
- Becky Anne Edmeades
- Company check
- Converted closed, trading since 2014 (12 years), accounts overdue (Companies House 08971493)
- Last CQC check
- Not listed
- Typical fees Estimated
- £29–£35.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
See this service on the CQC website · CQC location ID 1-29183726355
An overview of Complex Care – Choice Support
Complex Care – Choice Support is a CQC-registered home care agency that also provides supported living in West Malling, run by Choice Support. Its CQC registration covers adults of all ages, including people living with learning disabilities and mental health conditions.
There is no published CQC rating yet; newly registered services are usually rated after their first inspection. It is one of 34 CQC-registered home care agencies that have an office within 7 miles of Kings Hill; 16 of those are rated Good or Outstanding.
Location and local area
- Ward
- Kings Hill
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Maidstone and Malling
- NHS area (integrated care board)
- NHS Kent and Medway Integrated Care Board
- ONS area type
- Larger rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in ME19 (9)
View on OpenStreetMap · How to get there · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
The registered provider
Complex Care – Choice Support is run by Choice Support (company 08971493), incorporated in 2014, 12 years before this service registered with CQC.
At Companies House, the company is listed as converted closed, its accounts are overdue, it has 9 active directors, there is no insolvency history and it has registered charges (usually loans secured on property).
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Choice Support runs 26 CQC-registered services across 12 council areas; 19 of the 24 with a rating are Good or Outstanding (79%), against 84% for the same mix of services across England.
6 of its services are in Kent.
It trades under the Choice Support brand, which covers 26 services run by 1 registered provider.
Who it can help
As listed with the regulator.
Costs to expect
We estimate visits from Complex Care – Choice Support at £29–£35.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £340 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Kent Council for a free care needs assessment.
Choice nearby
There are 10 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is Kent Enablement at Home, under 0.5 miles away.
It sits in Kings Hill ward, classed by ONS as larger rural (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Family reviews
No family has reviewed Complex Care – Choice Support on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Complex Care – Choice Support in local context
- Registered with CQC in 2026, it is one of the newest home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Kent lists 6.
Benchmarked against all CQC-registered home care agencies in Kent (Oct 2026).
Nearby options
Guides for families
Newer ratings near Kings Hill
- Open Doors Healthcare Services LtdNov 2025 · 5.1 miles
Questions about Complex Care – Choice Support
- How much does care from Complex Care – Choice Support cost?
- No fee list from Complex Care – Choice Support has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who is the registered provider for Complex Care – Choice Support?
- Choice Support is the registered provider for Complex Care – Choice Support.
- Can Complex Care – Choice Support care for someone with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- What kind of care can Complex Care – Choice Support offer?
- CQC lists Complex Care – Choice Support under: homecare agencies, supported living. Check which of these it is actively providing now.
- Where is Complex Care – Choice Support?
- Its office is at Room 002 26 Kings Hill Avenue, Kings Hill, West Malling, ME19 4AE. Carers travel to people's homes, so check it covers your street.
- Is Complex Care – Choice Support regulated by the Care Quality Commission?
- It is. The CQC register records Complex Care – Choice Support as a home care agency, location ID 1-29183726355, and has not yet been given an overall rating.
More home care agencies nearby
In Kent
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.