Home care agency · Oldham
Sams Helping Hands Ltd
Illustrative photo, not of Sams Helping Hands Ltd- Address
- Chambers Business Centre, Chapel Road, Oldham, OL8 4QQ
- Run by
- Sams Helping Hands Ltd (2 services)
- Service
- Home care agency
- Registered with CQC
- March 2022 (4 years)
- Registered manager
- Alisha Shahid Farooq
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12393727)
- Last CQC check
- 8 Feb 2023
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Estimate only (Helping Hands publishes rates a little below the national median, plus a travel charge), from published local rates. How we estimate
Licensed by CQC for: Personal care
Open CQC's full report · CQC location ID 1-11831040453
About Sams Helping Hands Ltd
Sams Helping Hands Ltd in Oldham is registered with the Care Quality Commission as a home care agency. The service is registered to support older people and children and lists dementia, physical disabilities and learning disabilities among its specialisms.
CQC rated it Requires improvement overall (February 2023). Safe, Effective and Well-led were rated Requires improvement. It is one of 145 CQC-registered home care agencies that have an office within 7 miles of Chadderton; 65 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Looking at the five areas: Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Oldham, 3 of 37 rated agencies are Requires improvement for Safe (8%), while 2 of 37 rated agencies are Requires improvement for Effective (5%), while 4 of 37 rated agencies are Requires improvement for Well-led (11%).
The Safe, Effective and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Earlier inspections
- Feb 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
Published inspection reports
- CQC inspection report 8 February 2023
Where it is
- Ward
- Hollinwood
- Council
- Oldham Council · paying for care
- Parliamentary constituency
- Oldham West, Chadderton and Royton
- Integrated care board
- NHS Greater Manchester Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in OL8 (22)
Bigger map · Plan a journey · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Who runs it
Sams Helping Hands Ltd is run by Sams Helping Hands Ltd (company 12393727), incorporated in 2020, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Sams Helping Hands Ltd runs 2 CQC-registered services across 2 council areas.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Rainbow Trust Children's Charity 3, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
6 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Hollinwood ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
Inspection findings in brief
- People's medicines were not always safely managed.
- This was because guidance for staff was not always clear.
- Records for administering prescribed creams were incomplete.
- The service was not following the provider's medicine policy in relation to 'as required' medicines.
Inspected 15 December 2022; report published 8 February 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.
Costs to expect
We estimate visits from Sams Helping Hands Ltd at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
Live-in arrangements here usually cost £1,380–£1,680 weekly.
People with savings under £23,250 may get help from Oldham Council after a needs and financial assessment.
Track record
CQC registration dates from March 2022, so the service has been operating for around 4 years under its current registration.
One overall rating to date: Requires improvement, published February 2023.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Ratings for safety, care and leadership
- Safe3 of 37 in Oldham
- Effective2 of 37 in Oldham
- Caring34 of 37 in Oldham
- Responsive32 of 37 in Oldham
- Well-led4 of 37 in Oldham
As rated by CQC, published 8 February 2023. Under each rating: how many agencies in Oldham share it.
Who the service is registered for
Taken from its CQC registration.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Sams Helping Hands Ltd in local context
- Rated Requires improvement. Across Oldham, 92% of the 37 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (February 2023) is more recent than 62% of agency ratings in Oldham.
- Registered with CQC in 2022: it has been registered longer than 52% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Oldham lists 6.
- Areas CQC rated below Good: Safe (8% of home care agencies in Oldham are also rated below Good here); Effective (5% of home care agencies in Oldham are also rated below Good here); Well-led (11% of home care agencies in Oldham are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Oldham, CQC data for Oct 2026.
Also nearby
Guides for families
Other home care agencies near Oldham with recent ratings
- Roxhsana LtdAug 2026 · 0.8 miles
- SCS Homecare LtdJan 2026 · 0.7 miles
- P and S Care LimitedJan 2026 · 1.6 miles
Sams Helping Hands Ltd questions answered
- How recent is Sams Helping Hands Ltd's CQC rating?
- 8 February 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- Is Sams Helping Hands Ltd registered with CQC?
- It is. The CQC register records Sams Helping Hands Ltd as a home care agency, location ID 1-11831040453 and was rated Requires improvement overall in February 2023.
- Does Sams Helping Hands Ltd support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How is Sams Helping Hands Ltd rated for safety and leadership?
- The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- Where is Sams Helping Hands Ltd?
- The agency works from Chambers Business Centre, Chapel Road, Oldham, OL8 4QQ; ask which postcodes its carers cover.
- How much does care from Sams Helping Hands Ltd cost?
- Sams Helping Hands Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What type of care does Sams Helping Hands Ltd provide?
- Sams Helping Hands Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
Home care in nearby towns
- Home care in Chadderton
- Home care in Failsworth
- Home care in Oldham
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In Oldham
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.