Home care agency · Leatherhead

Silverjen Limited

Rated Inadequate by CQC Rating published 18 September 2026 Rated in the last 12 months
A carer and an older person chatting at the table at home Illustrative photo, not of Silverjen Limited
Address
Office 125 - 126, Dorset House, Regent Park, Kingston Road, Leatherhead, KT22 7PL
Run by
Silverjen Limited
Service
Home care agency
Registered with CQC
March 2021 (5 years)
Registered manager
Sylvia Bonono Munensa
Company check
Active, trading since 2015 (11 years), accounts up to date (Companies House 09570076)
Last CQC check
18 Sep 2026
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate

CQC regulated activities: Personal care

CQC page for this service · CQC location ID 1-10615519904

Introducing Silverjen Limited

Registered with CQC as a home care agency, Silverjen Limited is based in Leatherhead. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.

Its latest CQC rating is Inadequate overall (September 2026). Safe and Well-led were rated Requires improvement or Inadequate. It is one of 50 CQC-registered home care agencies that have an office within 7 miles of Leatherhead; 33 of those are rated Good or Outstanding.

CQC's scores in detail

Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Silverjen Limited scores 11%.

Safe Inadequate 28%
  • Learning culture1 · Significant shortfalls
  • Safe systems, pathways and transitions1 · Significant shortfalls
  • Safeguarding1 · Significant shortfalls
  • Involving people to manage risks1 · Significant shortfalls
  • Safe environments1 · Significant shortfalls
  • Safe and effective staffing1 · Significant shortfalls
  • Infection prevention and control2 · Some shortfalls
  • Medicines optimisation1 · Significant shortfalls
Effective Good 0%
  • Assessing needs3 · Good
  • Delivering evidence-based care and treatment3 · Good
  • How staff, teams and services work together3 · Good
  • Supporting people to live healthier lives3 · Good
  • Monitoring and improving outcomes3 · Good
  • Consent to care and treatment3 · Good
Caring Good 0%
  • Kindness, compassion and dignity3 · Good
  • Treating people as individuals3 · Good
  • Independence, choice and control3 · Good
  • Responding to people’s immediate needs3 · Good
  • Workforce wellbeing and enablement2 · Some shortfalls
Responsive Good 0%
  • Person-centred Care3 · Good
  • Care provision, Integration and continuity2 · Some shortfalls
  • Providing Information2 · Some shortfalls
  • Listening to and involving people3 · Good
  • Equity in access3 · Good
  • Equity in experiences and outcomes3 · Good
  • Planning for the future3 · Good
Well-led Inadequate 29%
  • Shared direction and culture1 · Significant shortfalls
  • Capable, compassionate and inclusive leaders1 · Significant shortfalls
  • Freedom to speak up1 · Significant shortfalls
  • Workforce equality, diversity and inclusion2 · Some shortfalls
  • Governance, management and sustainability1 · Significant shortfalls
  • Partnerships and communities1 · Significant shortfalls
  • Learning, improvement and innovation1 · Significant shortfalls

Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 13 July 2026, published 4 December 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.

Past CQC ratings

  1. Jan 2019 Requires improvement
  2. Feb 2020 Good
  3. Sep 2022 Requires improvement
  4. Dec 2025 Inadequate
  5. Today Rated in the last 12 months

Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.

Reports on the CQC website

Map and area details

Ward
Leatherhead North
Parliamentary constituency
Epsom and Ewell
NHS integrated care board
NHS Surrey and Sussex Integrated Care Board
Area classification
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 40% most deprived areas in England
Postcode district
Home care in KT22 (16)

View on OpenStreetMap · How to get there · Base map © OpenStreetMap

Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.

Strengths and weak spots in the ratings

Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.

Across Surrey, 2 of 223 rated agencies are Inadequate for Safe (1%), while 2 of 223 rated agencies are Inadequate for Well-led (1%).

Under CQC's newer scoring, its strongest area is Well-led at 29% and its lowest is Responsive at 0%, averaging 11% overall.

If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.

The local picture

There are 20 other agencies within 3 miles, 12 of them rated Good or Outstanding; the nearest is You & I Care - Surrey, under 0.5 miles away.

Its rating is more recent than any of the 17 nearest rated agencies.

It sits in Leatherhead North ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.

What it may cost

We estimate visits from Silverjen Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in care in this region typically runs £1,450–£1,770 a week.

Surrey Council can help with costs for people with savings under £23,250, starting with a free assessment.

Ratings for safety, care and leadership

  • SafeInadequate28% score2 of 223 in Surrey
  • EffectiveGood0% score203 of 223 in Surrey
  • CaringGood0% score191 of 223 in Surrey
  • ResponsiveGood0% score196 of 223 in Surrey
  • Well-ledInadequate29% score2 of 223 in Surrey

Source: CQC, published 18 September 2026. Under each rating: how many agencies in Surrey share it.

How long it has been running

CQC registration dates from March 2021, so the service has been operating for around 5 years under its current registration.

CQC has published 5 overall ratings for it (2019–2026), starting at Requires improvement; it has gone up 1 and down 2 times, and is now Inadequate.

Inspection findings in brief

  • Silverjen Limited supports people with complex health and care needs.
  • The location was previously rated Requires Improvement in December 2025.
  • This has now changed to Inadequate following our inspection.
  • Several people and relatives said they did not always feel [people were] safe or listened to.

Inspected 11 August 2022; report published 30 September 2022. Taken from CQC's own findings (Open Government Licence). Read the full report.

Who they support

Registration details from CQC.

Who runs it

Silverjen Limited is run by Silverjen Limited (company 09570076), incorporated in 2015, 5 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is social work without accommodation for older and disabled people (which includes home care).

Family reviews

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Where Silverjen Limited stands locally

  • Rated Inadequate. Across Surrey, 93% of the 214 rated home care agencies are Good or Outstanding and 16 are Outstanding.
  • Its rating (September 2026) is more recent than 95% of agency ratings in Surrey.
  • Registered with CQC in 2021: it has been registered longer than 44% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Surrey lists 6.
  • Areas CQC rated below Good: Safe (7% of home care agencies in Surrey are also rated below Good here); Well-led (12% of home care agencies in Surrey are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered home care agency in Surrey. Source: CQC register, Oct 2026.

Also nearby

Guides for families

Leatherhead: home care agencies inspected recently

Silverjen Limited questions answered

What type of care does Silverjen Limited provide?
Silverjen Limited is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
How much does Silverjen Limited charge?
Silverjen Limited's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Where is Silverjen Limited?
The agency's base is Office 125 - 126, Dorset House, Regent Park, Kingston Road, Leatherhead, KT22 7PL. Confirm that its carers travel to your area.
Is Silverjen Limited rated well for safety?
The five CQC areas: Safe: Inadequate; Effective: Good; Caring: Good; Responsive: Good; Well-led: Inadequate. Safe and Well-led are the sections most worth your time.
Can Silverjen Limited care for someone with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Is Silverjen Limited a registered provider?
Registered, yes: location 1-10615519904 on the Care Quality Commission register, listed as a home care agency and was rated Inadequate overall in September 2026.
When did CQC last rate Silverjen Limited?
CQC published the current rating on 18 September 2026. Older ratings are common, so ask about changes since.

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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.

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