Home care agency · Portsmouth

Universal Care Agency Ltd

Rated Requires improvement by CQC Rating published 15 September 2026 Rated in the last 12 months
A home carer helping an older man with his hair at home Illustrative photo, not of Universal Care Agency Ltd
Address
18 Arran Close, Portsmouth, PO6 3UD
Run by
Universal Care Agency Ltd
Service
Home care agency
Registered with CQC
October 2011 (14 years)
Registered manager
Victor Seyram Agamasu
Company check
Active, trading since 2009 (17 years), accounts up to date (Companies House 06829827)
Last CQC check
15 Sep 2026
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Registered to provide: Personal care

CQC page for this service · CQC location ID 1-317366018

Universal Care Agency Ltd at a glance

Universal Care Agency Ltd is a CQC-registered home care agency in Portsmouth. Its CQC registration covers older people, including people living with dementia, physical disabilities, learning disabilities and sight or hearing loss.

At its most recent rating, CQC judged it Requires improvement overall (September 2026). Safe and Well-led were rated Requires improvement. It is one of 57 CQC-registered home care agencies that have an office within 7 miles of Waterlooville; 27 of those are rated Good or Outstanding.

Costs to expect

We estimate visits from Universal Care Agency Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in arrangements here usually cost £1,450–£1,770 weekly.

Portsmouth Council can help with costs for people with savings under £23,250, starting with a free assessment.

The ratings in context

Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.

Across Portsmouth, 5 of 32 rated agencies are Requires improvement for Safe (16%), while 7 of 32 rated agencies are Requires improvement for Well-led (22%).

The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is We Care 24x7 Limited, under 0.5 miles away.

Its rating is more recent than any of the 13 nearest rated agencies.

It sits in Cosham ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.

How its rating has changed

  1. Jun 2017 Requires improvement
  2. Apr 2018 Requires improvement
  3. Jun 2019 Requires improvement
  4. Jan 2020 Requires improvement
  5. Aug 2021 Requires improvement
  6. Oct 2021 Inspected but not rated
  7. Nov 2022 Requires improvement
  8. Jun 2025 Requires Improvement
  9. Today Rated in the last 12 months

The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.

CQC documents

Finding it

Ward
Cosham
Parliamentary constituency
Portsmouth North
NHS planning area
NHS Hampshire and Isle of Wight Integrated Care Board
ONS area type
Urban; nearer to a major town or city
Neighbourhood deprivation
Among the 40% least deprived areas in England
Postcode district
Home care in PO6 (19)

View on OpenStreetMap · How to get there · OpenStreetMap (ODbL)

Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.

The inspection, summarised

  • Personal care includes support with tasks related to personal hygiene and eating.
  • Not everyone using the service received the regulated activity of personal care.
  • At the time of this assessment, the provider supported 13 people.   The provider was previously in breach of the legal regulations in relation to good governance.
  • People said there were enough staff to support them; however, some reported staff occasionally arrived late or early for calls and didn’t always stay the full allocated time.

Inspected 25 August 2022; report published 11 November 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.

Track record

Universal Care Agency Ltd has been registered with CQC since October 2011, about 15 years.

CQC has published 9 overall ratings for it (2017–2026), starting at Requires improvement and staying Requires improvement every time.

Reports on record: 6, with the most recent dated 11 November 2022.

Registered specialisms

Registration details from CQC.

The company behind Universal Care Agency Ltd

Universal Care Agency Ltd is run by Universal Care Agency Ltd (company 06829827), incorporated in 2009, 2 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is other residential care.

Ratings for safety, care and leadership

  • SafeRequires improvement5 of 32 in Portsmouth
  • EffectiveGood26 of 32 in Portsmouth
  • CaringGood25 of 32 in Portsmouth
  • ResponsiveGood25 of 32 in Portsmouth
  • Well-ledRequires improvement7 of 32 in Portsmouth

Ratings from CQC's most recent report, published 15 September 2026. Under each rating: how many agencies in Portsmouth share it.

Family reviews

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Universal Care Agency Ltd against its area

  • Rated Requires improvement. Across Portsmouth, 77% of the 31 rated home care agencies are Good or Outstanding and 2 are Outstanding.
  • Its rating (September 2026) is more recent than 94% of agency ratings in Portsmouth.
  • Registered with CQC in 2011: it has been registered longer than 90% of home care agencies in the area.
  • It lists 5 specialisms with CQC; the typical agency in Portsmouth lists 6.
  • Areas CQC rated below Good: Safe (23% of home care agencies in Portsmouth are also rated below Good here); Well-led (26% of home care agencies in Portsmouth are also rated below Good here). Ask the provider what has changed since.

Comparison set: every registered home care agency in Portsmouth, CQC data for Oct 2026.

Other agencies close by

Guides for families

Portsmouth: home care agencies inspected recently

Universal Care Agency Ltd: common questions

Is Universal Care Agency Ltd regulated by the Care Quality Commission?
Registered, yes: location 1-317366018 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in September 2026.
When was Universal Care Agency Ltd last inspected?
Its current CQC rating dates from 15 September 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
How is Universal Care Agency Ltd rated for safety and leadership?
CQC rates five key questions. For Universal Care Agency Ltd: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
Is Universal Care Agency Ltd registered for dementia care?
Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Where is Universal Care Agency Ltd?
The agency works from 18 Arran Close, Portsmouth, PO6 3UD; ask which postcodes its carers cover.
What services is Universal Care Agency Ltd registered for?
Universal Care Agency Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
How much does care from Universal Care Agency Ltd cost?
No fee list from Universal Care Agency Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.

More home care agencies nearby

In Portsmouth

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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

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