Home care agency · Fakenham
Wensum Way
Illustrative photo, not of Wensum Way- Address
- 31 Wensum Way, Fakenham, NR21 8NZ
- Run by
- FitzRoy Support (22 services)
- Service
- Residential care home, Home care agency, Supported living
- Registered with CQC
- January 2011 (15 years)
- Part of
- Elizabeth Fitzroy Support
- Registered manager
- Samantha Jane Reynolds Trevor Patrick Holden
- Company check
- Active, trading since 1992 (34 years), accounts up to date (Companies House 02699902)
- Last CQC check
- 27 Jan 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care · Accommodation for persons who require nursing or personal care
Read the full CQC inspection report · CQC location ID 1-120634802
About Wensum Way
Wensum Way is a CQC-registered home care agency that also provides supported living in Fakenham, run by FitzRoy Support. Its CQC registration covers adults of all ages, including people living with physical disabilities, learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Requires improvement overall (January 2022). Responsive and Well-led were rated Requires improvement.
The registered provider
Wensum Way is run by Fitzroy Support (company 02699902), incorporated in 1992, 18 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 12 active directors and there is no insolvency history.
Its registered business activity is other residential care and social work without accommodation for older and disabled people (which includes home care).
FitzRoy Support runs 24 CQC-registered services across 12 council areas; 18 of the 23 with a rating are Good or Outstanding (78%), against 84% for the same mix of services across England.
4 of its services are in Norfolk.
It trades under the Elizabeth Fitzroy Support brand, which covers 22 services run by 1 registered provider.
Each area CQC checks
- Safe86 of 120 in Norfolk
- Effective106 of 120 in Norfolk
- Caring106 of 120 in Norfolk
- Responsive10 of 120 in Norfolk
- Well-led34 of 120 in Norfolk
Ratings from CQC's most recent report, published 27 January 2022. Under each rating: how many agencies in Norfolk share it.
Likely fees
We estimate visits from Wensum Way at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Norfolk Council for a free care needs assessment.
Reading Wensum Way's CQC ratings
Looking at the five areas: Responsive and Well-led are rated below Good; 3 other areas are Good.
Across Norfolk, 10 of 120 rated agencies are Requires improvement for Responsive (8%), while 34 of 120 rated agencies are Requires improvement for Well-led (28%).
The Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
How its rating has changed
- Sep 2015
- Jun 2018
- Jan 2022
- Today Rating 4 years old
CQC rating timeline for this address. The latest rating is lower than the one before.
Inspection reports to read
- CQC inspection report 27 January 2022
- CQC inspection report 27 June 2018
- CQC inspection report 28 September 2015
- Inspection report 5 December 2014
- Inspection report 15 February 2014
- Inspection report 14 December 2012
The neighbourhood
- Ward
- Lancaster South
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Broadland and Fakenham
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Area classification
- Larger rural; further from a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
View on OpenStreetMap · How to get there · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
Who they support
Taken from its CQC registration.
Inspection findings in brief
- Care plans were currently undergoing a review, causing some of the information recorded to not be of the standard we would expect.
- However, this had not caused any identifiable impact to the people supported due to the staff knowing the people's support needs well.
- Medicines were stored securely for the safety of the people supported.
- Medicines were well audited to ensure people received their medicines as directed.
Inspected 8 December 2021; report published 27 January 2022. From the regulator's own summary (Open Government Licence). Read the full report.
Wensum Way over the years
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2022), starting at Good and falling to Requires improvement.
It has gone 4 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Reports on record: 6, with the most recent dated 27 January 2022.
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Questions about Wensum Way
- Does Wensum Way support people with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- How recent is Wensum Way's CQC rating?
- The rating now shown was published on 27 January 2022, 4 years ago. Ask what has changed since then, for example in management or staffing.
- Where is Wensum Way based?
- Its office is at 31 Wensum Way, Fakenham, NR21 8NZ. Carers travel to people's homes, so check it covers your street.
- Is Wensum Way registered with CQC?
- Wensum Way is on the CQC register as a home care agency (ID 1-120634802) and was rated Requires improvement overall in January 2022.
- How much does care from Wensum Way cost?
- No fee list from Wensum Way has reached us. A written quote should spell out weekend, bank holiday and short-notice rates.
- How is Wensum Way rated for safety and leadership?
- CQC rates five key questions. For Wensum Way: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What kind of care can Wensum Way offer?
- Wensum Way is registered with CQC for: residential homes, homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- Which provider runs Wensum Way?
- CQC lists FitzRoy Support as the provider responsible for Wensum Way.
In Norfolk
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.