Care home · Norwich
Chiswick House
Top rated 2026 · one of the services in Norfolk rated Outstanding by CQC
Illustrative photo, not of Chiswick House- Address
- 3 Christchurch Road, Norwich, NR2 2AD
- Run by
- Black Swan International Limited (23 services)
- Service
- Residential care home
- Beds
- 32 (registered with CQC)
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Mariana Marinela Condruz
- Company check
- Active, trading since 1991 (35 years), accounts up to date (Companies House 02621410)
- Last CQC check
- 21 Dec 2018
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-121489513
About this home
Registered with CQC as a residential care home, Chiswick House is based in Norwich, run by Black Swan International Limited. It is registered to support older people.
Its latest CQC rating is Outstanding overall (December 2018). It is one of 34 CQC-registered care homes in and around Norwich; 23 of those are rated Good or Outstanding.
History with CQC
Chiswick House has been registered with CQC since January 2011, about 15 years.
CQC has published 2 overall ratings for it (2016–2018), starting at Good and improving to Outstanding.
The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
The CQC website holds 5 reports for it, the latest from 21 December 2018.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is The Hawthorns Care Home, under 0.5 miles away.
20 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Eaton ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (8 min), a shop (6 min), a park (8 min), a café (7 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Earlier inspections
- Apr 2016
- Dec 2018
- Today Rating 7 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 21 December 2018
- CQC inspection report 13 April 2016
- Inspection report 28 June 2013
- Inspection report 3 December 2012
- Inspection report 9 August 2011
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 15 September 2026 by Norwich City. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "Chiswick House"). Open Government Licence.
Finding it
- Ward
- Eaton
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Norwich South
- NHS integrated care board
- NHS Norfolk and Suffolk Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Care homes in NR2 (8)
View on OpenStreetMap · Get directions · OpenStreetMap (ODbL)
Nearby
- Bus stop 80 m (1 min walk) · 22 stops within 600 m
- GP surgery Mile End Road Surgery, 350 m (4 min walk)
- Pharmacy Hurn Chemist, 620 m (8 min walk)
- Shop One Stop, 440 m (6 min walk)
- Park Eagle Park, 620 m (8 min walk)
- Café Kofra, 550 m (7 min walk)
- Place of worship Christ Church Eaton, 120 m (2 min walk)
- Library Tuckswood Library, 1.2 km (16 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
The registered provider
Chiswick House is run by Black Swan International Limited (company 02621410), incorporated in 1991, 19 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Black Swan International Limited runs 23 CQC-registered services across 5 council areas; 22 of the 22 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
11 of its services are in Norfolk.
Budgeting for this home
We estimate Chiswick House at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
Norfolk Council can help with costs for people with savings under £23,250, starting with a free assessment.
The inspection, summarised
- The inspection took place on 30 October 2018 and was unannounced.
- Chiswick House provides residential care for up to 26 people, some of whom may be living with dementia.
- People in care homes receive accommodation and personal care as a single package under one contractual agreement.
- Chiswick House is a large Victorian property with a modern extension and people benefit from communal areas and a garden.
Inspected 30 October 2018; report published 21 December 2018; supporting 26 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Reading Chiswick House's CQC ratings
Looking at the five areas: Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Norfolk, 17 of 294 rated care homes are Outstanding for Caring (6%), while 15 of 294 rated care homes are Outstanding for Well-led (5%).
Outstanding ratings for a single area are uncommon; the Caring and Well-led section of the report gives examples of what inspectors saw.
Specialisms
Registration details from CQC.
Each area CQC checks
- Safe182 of 294 in Norfolk
- Effective233 of 294 in Norfolk
- Caring17 of 294 in Norfolk
- Responsive236 of 294 in Norfolk
- Well-led15 of 294 in Norfolk
Ratings from CQC's most recent report, published 21 December 2018. Under each rating: how many care homes in Norfolk share it; for example, 17 of 294 care homes in Norfolk rated Outstanding for Caring.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Chiswick House against its area
- Rated Outstanding. Across Norfolk, 66% of the 293 rated care homes are Good or Outstanding and 18 are Outstanding.
- Its rating (December 2018) is more recent than 7% of care home ratings in Norfolk.
- With 32 beds it is larger than 52% of care homes in Norfolk, where the typical home has 30.
- Registered with CQC in 2011: it has been registered longer than 71% of care homes in the area.
- It lists 1 specialisms with CQC; the typical care home in Norfolk lists 3.
All figures compare it with other care homes in Norfolk; CQC register, Oct 2026.
Nearby options
Guides for families
Recently rated care homes near Norwich
- HeathcoteAug 2026
- Ivy CourtJan 2025
- Harvey LaneJul 2026
Frequently asked about Chiswick House
- When did CQC last rate Chiswick House?
- The rating now shown was published on 21 December 2018, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Does Chiswick House support people with dementia?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- Is Chiswick House regulated by the Care Quality Commission?
- Yes: CQC lists it as a care home under location ID 1-121489513 and was rated Outstanding overall in December 2018.
- Where is Chiswick House based?
- It is at 3 Christchurch Road, Norwich, NR2 2AD.
- What type of care does Chiswick House provide?
- CQC lists Chiswick House under: residential homes. Check which of these it is actively providing now.
- How is Chiswick House rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Start with Safe and Well-led when reading the report.
- How much does care from Chiswick House cost?
- Chiswick House's prices aren't on our site yet. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Get the quote in writing, including any extra charges.
- Who runs Chiswick House?
- CQC lists Black Swan International Limited as the provider responsible for Chiswick House.
- How many beds does Chiswick House have?
- CQC registers Chiswick House for 32 residents; ask about vacancies, room sizes and en-suite bathrooms.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.