Care home · Diss
Oaklands
Illustrative photo, not of Oaklands- Address
- Norwich Road, Scole, Diss, IP21 4EE
- Run by
- Regal Healthcare Properties Limited (3 services)
- Service
- Nursing home
- Beds
- 53 (registered with CQC)
- Registered with CQC
- January 2011 (15 years)
- Part of
- Kingsley Healthcare
- Registered manager
- Claire Marie Berryman
- Company check
- Active, trading since 2003 (23 years), accounts up to date (Companies House 04767494)
- Last CQC check
- 4 Mar 2021
- Typical fees Estimated
- £1,520–£1,850 a week for nursing care (dementia). Estimate only, from published local rates. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury
Open CQC's full report · CQC location ID 1-127002881
Oaklands at a glance
Oaklands in Diss is registered with the Care Quality Commission as a nursing home, run by Regal Healthcare Properties Limited. The service is registered to support older people and lists dementia and mental health conditions among its specialisms.
CQC rated it Good overall (March 2021). Well-led was rated Requires improvement. It is one of 6 CQC-registered care homes in and around Diss; 4 of those are rated Good or Outstanding.
How CQC rated each area
- Safe182 of 294 in Norfolk
- Effective233 of 294 in Norfolk
- Caring250 of 294 in Norfolk
- Responsive236 of 294 in Norfolk
- Well-led106 of 294 in Norfolk
CQC key question ratings, published 4 March 2021. Under each rating: how many care homes in Norfolk share it.
Strengths and weak spots in the ratings
Area by area, Well-led is rated below Good; 4 other areas are Good.
Across Norfolk, 106 of 294 rated care homes are Requires improvement for Well-led (36%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Rating history
- May 2015
- Jan 2017
- Oct 2018
- Mar 2020
- Mar 2021
- Today Rating 5 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 4 March 2021
- CQC inspection report 7 March 2020
- CQC inspection report 26 October 2018
- CQC inspection report 27 January 2017
- CQC inspection report 11 May 2015
- Inspection report 11 September 2014
Food safety inspection
The kitchen has a food hygiene rating of 4 (good), from an inspection on 3 March 2026 by South Norfolk. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.
From the Food Standards Agency (listed as "Oaklands Nursing Home"). Open Government Licence.
Where it is
- Ward
- Beck Vale, Dickleburgh & Scole
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Waveney Valley
- NHS area (integrated care board)
- NHS Norfolk and Suffolk Integrated Care Board
- ONS area type
- Smaller rural; further from a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in IP21 (5)
See the wider area · Directions · © OpenStreetMap contributors
Within walking distance
- Place of worship Saint Andrew's Church, 1.2 km (15 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Who it can help
Specialisms as registered with CQC.
Key points from CQC's visit
- When we last visited the service in January 2020, we met a new registered manager.
- However, when we returned in December 2020, the previous registered manager had left shortly after our inspection, and we were welcomed by another new manager who was in the process of becoming registered with the Commission.
- Although the manager had made positive changes since their arrival, these improvements need to be sustained to demonstrate management stability across the service.
- The feedback we received during our inspection combined a positive view of the new manager, with an anxiety that they would leave.
Inspected 11 December 2020; report published 4 March 2021; supporting 53 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Track record
Oaklands has been registered with CQC since January 2011, about 15 years.
CQC has published 5 overall ratings for it (2015–2021), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
CQC lists 6 reports for this location, the latest dated 4 March 2021.
Who runs it
Oaklands is run by Regal Healthcare Properties Limited (company 04767494), incorporated in 2003, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 9 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Regal Healthcare Properties Limited runs 3 CQC-registered services across 2 council areas; 1 of the 3 with a rating are Good or Outstanding (33%), against 83% for the same mix of services across England.
2 of its services are in Norfolk.
It trades under the Kingsley Healthcare brand, which covers 41 services run by 17 registered providers.
Costs to expect
We estimate Oaklands at £1,520–£1,850 a week for nursing care (dementia), based on published prices in the region. Over a year that is roughly £79k–£96k.
NHS-funded nursing care covers part of the nursing cost for eligible residents and is paid directly to the home.
With savings below £23,250, Norfolk Council may contribute once it has carried out a free needs assessment.
Choice nearby
There are 6 other care homes within 3 miles, 3 of them rated Good or Outstanding; the nearest is De Lucy House, 1.8 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (3 of the nearest 16).
10 of the 15 nearest rated care homes have a more recent rating than this one.
It sits in Beck Vale, Dickleburgh & Scole ward, classed by ONS as smaller rural (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Family reviews
There are no reviews of Oaklands yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Questions about Oaklands
- What are Oaklands's fees?
- Oaklands hasn't shared a price list with us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Request a written quote and check what is charged on top.
- How is Oaklands rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- How many beds does Oaklands have?
- CQC capacity for Oaklands: 53 beds. Ask about current availability and room facilities.
- Who runs Oaklands?
- The registered provider is Regal Healthcare Properties Limited, according to CQC.
- Is Oaklands registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Oaklands's CQC rating?
- The rating now shown was published on 4 March 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- What services is Oaklands registered for?
- Its CQC registration covers nursing homes. Ask Oaklands how it would adapt if needs increase.
- What is Oaklands's address?
- It is at Norwich Road, Scole, Diss, IP21 4EE.
- Is Oaklands regulated by the Care Quality Commission?
- Yes. Oaklands is registered with the Care Quality Commission as a care home (location ID 1-127002881) and was rated Good overall in March 2021.
Widen your search
In Norfolk
Free download
A 40-point checklist for comparing care homes
Print it before visiting: three columns, 40 questions on care, staffing, rooms, costs and the contract.
Providers: display this rating on your own site
Paste this snippet into any page of your site; it keeps itself in step with your CQC rating.
Is this your service? Claim it free to reply to reviews and invite families to review you. Members add photos, prices and availability, and can receive enquiries.
Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.