Care home · Baldock
Osbourne Court
Illustrative photo, not of Osbourne Court- Address
- Park Drive, Baldock, SG7 6EN
- Run by
- Colleycare Limited (19 services)
- Service
- Residential care home
- Beds
- 69 (registered with CQC)
- Registered with CQC
- September 2023 (3 years)
- Part of
- B & M Care
- Registered manager
- Ria Bradford
- Company check
- Active, trading since 1988 (38 years), accounts up to date (Companies House 02234990)
- Last CQC check
- 24 Jun 2025
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-16524203997
An overview of Osbourne Court
Registered with CQC as a residential care home, Osbourne Court is based in Baldock, run by Colleycare Limited. It supports adults of all ages, with registered specialisms in dementia and physical disabilities.
Its latest CQC rating is Good overall (June 2025). It is one of 4 CQC-registered care homes in and around Baldock; 2 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe75% score161 of 220 in Hertfordshire
- Effective75% score194 of 219 in Hertfordshire
- Caring75% score195 of 219 in Hertfordshire
- Responsive79% score183 of 218 in Hertfordshire
- Well-led79% score149 of 220 in Hertfordshire
From CQC's latest report, published 24 June 2025. Under each rating: how many care homes in Hertfordshire share it.
What CQC's inspectors reported
- The service is registered to support up to 69 people, however the building is currently undergoing refurbishment.
- At our last assessment in February 2023, we rated this service as requires improvement.
- A new provider registered the service in September 2023.
- People were happy living at the service and told us staff supported them very well.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
The registered provider
Osbourne Court is run by Colleycare Limited (company 02234990), incorporated in 1988, 35 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 10 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Colleycare Limited runs 19 CQC-registered services across 6 council areas; 14 of the 19 with a rating are Good or Outstanding (74%), against 83% for the same mix of services across England.
11 of its services are in Hertfordshire.
It trades under the B & M Care brand, which covers 28 services run by 3 registered providers.
The local picture
There are 7 other care homes within 3 miles, 4 of them rated Good or Outstanding; the nearest is Providence Court, under 0.5 miles away.
6 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Baldock West ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (2 min), a shop (2 min), a park (1 min), a café (4 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Who it can help
From the CQC register; ask how each need is met in practice.
What it may cost
We estimate Osbourne Court at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
Hertfordshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
How long it has been running
Registered in September 2023, it has 3 years on the CQC register.
CQC has published 8 overall ratings for it (2018–2025), starting at Good; it has gone up 1 and down 2 times, and is now Good.
Reading Osbourne Court's CQC ratings
Osbourne Court has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 148 of the 219 other care homes in Hertfordshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Responsive at 79% and its lowest is Safe at 75%, averaging 77% overall.
How the scores break down
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Osbourne Court scores 77%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 79%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 24 April 2025, published 24 June 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Past CQC ratings
- Nov 2018
- Jun 2020
- Oct 2020
- Sep 2021
- May 2022
- Jul 2022
- Feb 2023
- Jun 2025
- Today Rating 1 year old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
The neighbourhood
- Ward
- Baldock West
- Parliamentary constituency
- North East Hertfordshire
- Integrated care board
- NHS Central East Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
Larger map · Get directions · OpenStreetMap (ODbL)
Around the building
- Bus stop 90 m (1 min walk) · 19 stops within 600 m
- Railway station Baldock, 880 m (11 min walk)
- GP surgery The Baldock Surgery, 360 m (5 min walk)
- Pharmacy Tesco Pharmacy, 160 m (2 min walk)
- Shop Tesco Extra, 200 m (2 min walk)
- Park 70 m (1 min walk)
- Café Stylus, 340 m (4 min walk)
- Place of worship Baldock Roman Catholic Church of Holy Trinity and St Augustine Canterbury, 400 m (5 min walk)
- Library Baldock Library, 410 m (5 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Family reviews
No family has reviewed Osbourne Court on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Frequently asked about Osbourne Court
- Is Osbourne Court rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Osbourne Court cost?
- Osbourne Court's prices aren't on our site yet. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Get the quote in writing, including any extra charges.
- Which provider runs Osbourne Court?
- The registered provider is Colleycare Limited, according to CQC.
- How many beds does Osbourne Court have?
- CQC capacity for Osbourne Court: 69 beds. Ask about current availability and room facilities.
- When did CQC last rate Osbourne Court?
- The latest rating is dated 24 June 2025, 1 year ago; ask whether there have been changes since.
- Does Osbourne Court support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Osbourne Court regulated by the Care Quality Commission?
- Osbourne Court is on the CQC register as a care home (ID 1-16524203997) and was rated Good overall in June 2025.
- Where is Osbourne Court based?
- It is at Park Drive, Baldock, SG7 6EN.
- What kind of care can Osbourne Court offer?
- CQC lists Osbourne Court under: residential homes. Check which of these it is actively providing now.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.