Care home · Leigh On Sea
Southwold House
Illustrative photo, not of Southwold House- Address
- 16-18 Cliff Road, Leigh On Sea, SS9 1HJ
- Run by
- Consensus Support Services Limited (59 services)
- Service
- Residential care home
- Beds
- 12 (registered with CQC)
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Denise Alexandra Barratt-Bentley
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 04081379)
- Last CQC check
- 7 Jan 2026
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-132660308
Introducing Southwold House
Southwold House in Leigh On Sea is registered with the Care Quality Commission as a residential care home, run by Consensus Support Services Limited. The service is registered to support adults under 65 and lists learning disabilities among its specialisms.
CQC rated it Good overall (January 2026). It is one of 18 CQC-registered care homes in and around Leigh-on-Sea; 16 of those are rated Good or Outstanding.
Budgeting for this home
We estimate Southwold House at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask how often fees rise and whether they go up if care needs increase.
If savings are under the upper limit (£23,250 in England), Southend-on-Sea Council may pay part of the cost after a free care needs assessment.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 24 of them rated Good or Outstanding, and the closest is Adalah Residential Rest Home Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (6 of the nearest 25).
8 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in Chalkwell ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Within about a 10-minute walk there is a GP surgery (10 min), a pharmacy (9 min), a shop (9 min), a park (5 min), a café (4 min), a bus stop (2 min) and a railway station (5 min), which matters for residents who can go out and for visiting family.
From the latest CQC inspection
- An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability.
- There were 8 people living at the service at the time of assessment.
- The accommodation for people was over 3 floors with access to a large garden and easy access to the local community.
- One relative said, “It is a good home, staff listen to me, and we have a really good relationship.” Another relative said, “On the whole the service is not bad, they treat me and my loved one well.”
Inspected 9 September 2019; report published 29 October 2019; supporting 8 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Ownership and company checks
Southwold House is run by Consensus Support Services Limited (company 04081379), incorporated in 2000, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Consensus Support Services Limited runs 59 CQC-registered services across 24 council areas; 53 of the 56 with a rating are Good or Outstanding (95%), against 83% for the same mix of services across England.
3 of its services are in Southend-on-Sea.
Detailed scores
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Southwold House scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments2 · Some shortfalls
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 19 November 2025, published 7 January 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Earlier inspections
- Mar 2015
- Feb 2017
- Oct 2019
- Jan 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
CQC documents
- CQC inspection report 29 October 2019
- CQC inspection report 9 February 2017
- CQC inspection report 30 March 2015
- Inspection report 25 May 2013
- Inspection report 13 February 2013
- Inspection report 28 August 2012
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 20 November 2024 by Southend-On-Sea. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Southwold House"). Open Government Licence.
Where it is
- Ward
- Chalkwell
- Parliamentary constituency
- Southend West and Leigh
- NHS integrated care board
- NHS Essex Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Care homes in SS9 (19)
View on OpenStreetMap · How to get there · OpenStreetMap (ODbL)
Within walking distance
- Bus stop 180 m (2 min walk) · 19 stops within 600 m
- Railway station Chalkwell, 360 m (5 min walk)
- GP surgery 800 m (10 min walk)
- Pharmacy Longthornes Pharmacy, 710 m (9 min walk)
- Shop Tesco Express, 710 m (9 min walk)
- Park 380 m (5 min walk)
- Café Break & Brunch, 350 m (4 min walk)
- Place of worship St Michael and All Angels, Westcliff, 150 m (2 min walk)
- Library Westcliff Library, 1.0 km (13 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
History with CQC
Southwold House has been registered with CQC since January 2011, about 15 years.
CQC has published 4 overall ratings for it (2015–2026), starting at Good and staying Good every time.
The CQC website holds 6 reports for it, the latest from 29 October 2019.
CQC ratings, area by area
- Safe72% score70 of 77 in Southend-on-Sea
- Effective75% score75 of 77 in Southend-on-Sea
- Caring75% score75 of 77 in Southend-on-Sea
- Responsive75% score72 of 77 in Southend-on-Sea
- Well-led75% score65 of 77 in Southend-on-Sea
Source: CQC, published 7 January 2026. Under each rating: how many care homes in Southend-on-Sea share it.
Who they support
Taken from its CQC registration.
What the ratings tell you
Southwold House has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 64 of the 76 other care homes in Southend-on-Sea that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 72%, averaging 74% overall.
Family reviews
Nobody has reviewed Southwold House here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Where Southwold House stands locally
- Rated Good. Across Southend-on-Sea, 92% of the 77 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (January 2026) is more recent than 73% of care home ratings in Southend-on-Sea.
- With 12 beds it is smaller than 68% of care homes in Southend-on-Sea, where the typical home has 17.
- Registered with CQC in 2011: it has been registered longer than 63% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Southend-on-Sea lists 3.
All figures compare it with other care homes in Southend-on-Sea; CQC register, Oct 2026.
Closest alternatives
Guides for families
Other care homes near Leigh-on-Sea with recent ratings
- St Edith's CourtJul 2026
- Mountdale Nursing HomeFeb 2025
- Adalah Residential Rest Home LimitedFeb 2025
What families ask about Southwold House
- What kind of care can Southwold House offer?
- Registration for Southwold House covers: residential homes. Check which of these it offers today.
- Is Southwold House regulated by the Care Quality Commission?
- Yes. Southwold House is registered with the Care Quality Commission as a care home (location ID 1-132660308) and was rated Good overall in January 2026.
- What is Southwold House's address?
- It is at 16-18 Cliff Road, Leigh On Sea, SS9 1HJ.
- How recent is Southwold House's CQC rating?
- The latest rating is dated 7 January 2026; ask whether there have been changes since.
- Can Southwold House care for someone with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Who is the registered provider for Southwold House?
- On CQC's register the provider is Consensus Support Services Limited.
- How many beds does Southwold House have?
- CQC registers Southwold House for 12 residents; ask about vacancies, room sizes and en-suite bathrooms.
- How did Southwold House score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Southwold House cost?
- Southwold House's prices aren't on our site yet. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Get the quote in writing, including any extra charges.
More care homes nearby
In Southend-on-Sea
Free download
Visiting care homes? Take this 40-point checklist
Print it before visiting: three columns, 40 questions on care, staffing, rooms, costs and the contract.
Providers: display this rating on your own site
Add this HTML to your website. When CQC updates your rating, the badge changes automatically.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.