Care home · Penzance
St Mary's Haven
Illustrative photo, not of St Mary's Haven- Address
- St. Marys Street, Penzance, TR18 2DH
- Run by
- Anson Care Services Limited (6 services)
- Service
- Residential care home
- Beds
- 46 (registered with CQC)
- Registered with CQC
- April 2018 (8 years)
- Registered manager
- Marie Ann Buckler
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10712735)
- Last CQC check
- 27 Aug 2021
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-4780639226
About St Mary's Haven
St Mary's Haven is a CQC-registered residential care home in Penzance, run by Anson Care Services Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (August 2021). It is one of 8 CQC-registered care homes in and around Penzance; 8 of those are rated Good or Outstanding.
Ownership and company checks
St Mary's Haven is run by Anson Care Services Limited (company 10712735), incorporated in 2017, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Anson Care Services Limited runs 6 CQC-registered services; 4 of the 6 with a rating are Good or Outstanding (67%), against 84% for the same mix of services across England.
All 6 are in Cornwall, so it is a local operator rather than a national chain.
Specialisms
As listed with the regulator.
Safe, effective, caring, responsive, well-led
- Safe162 of 194 in Cornwall
- Effective171 of 194 in Cornwall
- Caring182 of 194 in Cornwall
- Responsive177 of 194 in Cornwall
- Well-led143 of 194 in Cornwall
Source: CQC, published 27 August 2021. Under each rating: how many care homes in Cornwall share it.
Key points from CQC's visit
- People told us they were happy with the care they received and people said they felt safe living there.
- One person said; "Staff are good and come when I need them." Another said; "The care, devotion and empathy given by staff was outstanding." One professional said; "I go to a lot of homes and this is a nice one." People looked happy and comfortable with staff supporting them.
- Staff were caring and spent time chatting with people as they moved around the service.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Inspected 23 July 2021; report published 27 August 2021; supporting 46 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
The local picture
There are 8 other care homes within 3 miles, 8 of them rated Good or Outstanding; the nearest is Penlee Residential Care Home, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (5 of the nearest 19).
12 of the 19 nearest rated care homes have a more recent rating than this one.
It sits in Penzance East ward, classed by ONS as urban (further from a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Cornwall and the Isles of Scilly ICB.
Within about a 10-minute walk there is a pharmacy (4 min), a shop (5 min), a park (4 min), a café (3 min), a bus stop (2 min) and a railway station (5 min), which matters for residents who can go out and for visiting family.
What the ratings tell you
All five areas CQC looks at are rated Good for St Mary's Haven: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 142 of the 193 other care homes in Cornwall that CQC has rated.
What it may cost
We estimate St Mary's Haven at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
With savings below £23,250, Cornwall Council may contribute once it has carried out a free needs assessment.
Rating history
- Jan 2019
- Feb 2020
- Aug 2021
- Today Rating 5 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 27 August 2021
- CQC inspection report 29 February 2020
- CQC inspection report 26 January 2019
Food hygiene
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 9 June 2026 by Cornwall. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "St Marys Haven"). Open Government Licence.
Map and area details
- Ward
- Penzance East
- Council
- Cornwall Council · paying for care
- Parliamentary constituency
- St Ives
- NHS planning area
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- Urban or rural
- Urban · further from a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Care homes in TR18 (7)
Bigger map · Directions · Map data: OpenStreetMap contributors
Around the building
- Bus stop 140 m (2 min walk) · 35 stops within 600 m
- Railway station Penzance, 370 m (5 min walk)
- Pharmacy Superdrug, 350 m (4 min walk)
- Shop Tesco Express, 360 m (5 min walk)
- Park Princess May Recreation Ground, 340 m (4 min walk)
- Café The Singing Rooster, 230 m (3 min walk)
- Place of worship St John the Baptist, 190 m (2 min walk)
- Library Penzance Public Library, 460 m (6 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
How long it has been running
St Mary's Haven has been registered with CQC since April 2018, about 8 years.
CQC has published 3 overall ratings for it (2019–2021), starting at Requires improvement and improving to Good.
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 3, with the most recent dated 27 August 2021.
Family reviews
Nobody has reviewed St Mary's Haven here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
St Mary's Haven questions answered
- What services is St Mary's Haven registered for?
- CQC lists St Mary's Haven under: residential homes. Check which of these it is actively providing now.
- Is St Mary's Haven registered with CQC?
- Registered, yes: location 1-4780639226 on the Care Quality Commission register, listed as a care home and was rated Good overall in August 2021.
- Where is St Mary's Haven?
- It is at St. Marys Street, Penzance, TR18 2DH.
- When did CQC last rate St Mary's Haven?
- The latest rating is dated 27 August 2021, 5 years ago; ask whether there have been changes since.
- Is St Mary's Haven registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Who is the registered provider for St Mary's Haven?
- CQC lists Anson Care Services Limited as the provider responsible for St Mary's Haven.
- How many beds does St Mary's Haven have?
- St Mary's Haven is registered for up to 46 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Is St Mary's Haven rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does St Mary's Haven charge?
- St Mary's Haven has not published its fees with us. Residential care home typically costs £1,349 a week (average 2026 self-funder fees in South West). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.