Care home · Norwich
Sydney House
Illustrative photo, not of Sydney House- Address
- Brumstead Road, Stalham, Norwich, NR12 9BJ
- Run by
- Norse Care (Services) Limited (18 services)
- Service
- Residential care home
- Beds
- 45 (registered with CQC)
- Registered with CQC
- April 2011 (15 years)
- Part of
- Norse Care (Services) Limited
- Registered manager
- Georgina Joanne Cook
- Company check
- Active, trading since 2010 (15 years), accounts up to date (Companies House 07445495)
- Last CQC check
- 29 Mar 2019
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-285971361
Sydney House at a glance
Sydney House is a CQC-registered residential care home in Norwich, run by Norse Care (Services) Limited. It is registered to support older people.
At its most recent rating, CQC judged it Good overall (March 2019). It is one of 5 CQC-registered care homes in and around Stalham; 3 of those are rated Good or Outstanding.
What CQC's inspectors reported
- There were 38 people using the service at the time of our visit.
- At our last inspection on 26 April 2016 we rated the service good.
- There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.
- People's experience of using this service • People were very happy living at Sydney House.
Inspected 13 February 2019; report published 29 March 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The registered provider
Sydney House is run by Norse Care (services) Limited (company 07445495), incorporated in 2010.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Norse Care (Services) Limited runs 18 CQC-registered services; 14 of the 18 with a rating are Good or Outstanding (78%), against 83% for the same mix of services across England.
All 18 are in Norfolk, so it is a local operator rather than a national chain.
It trades under the Norse Care (Services) Limited brand, which covers 18 services run by 1 registered provider.
How long it has been running
CQC registration dates from April 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
CQC lists 5 reports for this location, the latest dated 29 March 2019.
Reading Sydney House's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 156 of the 294 other care homes in Norfolk that CQC has rated.
The local picture
There are 3 other care homes within 3 miles, 1 of them rated Good or Outstanding; the nearest is Ingham Old Hall Care Home, 1.5 miles away.
21 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Stalham ward, classed by ONS as larger rural (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
How CQC rated each area
- Safe183 of 295 in Norfolk
- Effective234 of 295 in Norfolk
- Caring251 of 295 in Norfolk
- Responsive237 of 295 in Norfolk
- Well-led157 of 295 in Norfolk
As rated by CQC, published 29 March 2019. Under each rating: how many care homes in Norfolk share it.
Past CQC ratings
- Jun 2016
- Mar 2019
- Today Rating 7 years old
The location's rating record from CQC, from first to latest.
Inspection reports to read
- CQC inspection report 29 March 2019
- CQC inspection report 4 June 2016
- Inspection report 10 June 2014
- Inspection report 23 August 2013
- Inspection report 3 August 2012
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 13 February 2026 by North Norfolk. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Norse Care Limited - Sydney House"). Open Government Licence.
Finding it
- Ward
- Stalham
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- North Norfolk
- Local NHS (ICB)
- NHS Norfolk and Suffolk Integrated Care Board
- Area classification
- Larger rural · further from a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in NR12 (14)
Larger map · Directions · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence.
Who they support
From the CQC register; ask how each need is met in practice.
What it may cost
We estimate Sydney House at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
With savings below £23,250, Norfolk Council may contribute once it has carried out a free needs assessment.
Family reviews
Be the first to review Sydney House. Your experience helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Frequently asked about Sydney House
- Is Sydney House rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does Sydney House charge?
- We don't have published prices from Sydney House yet. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who is the registered provider for Sydney House?
- CQC lists Norse Care (Services) Limited as the provider responsible for Sydney House.
- How many beds does Sydney House have?
- Sydney House can take up to 45 residents. Ask what is free now and about en-suite rooms.
- When was Sydney House last inspected?
- The rating now shown was published on 29 March 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Is Sydney House registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- What type of care does Sydney House provide?
- CQC lists Sydney House under: residential homes. Check which of these it is actively providing now.
- Is Sydney House a registered provider?
- Sydney House is on the CQC register as a care home (ID 1-285971361) and was rated Good overall in March 2019.
- Where is Sydney House?
- It is at Brumstead Road, Stalham, Norwich, NR12 9BJ.
Care homes in neighbouring towns
In Norfolk
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.