United Response - 131 Kneller Road

Strengths and weak spots in the ratings

All five areas CQC looks at are rated Good for United Response - 131 Kneller Road: no single area stands out above or below the rest.

For leadership (Well-led), it shares its Good rating with 34 of the 39 other care homes in Richmond upon Thames that CQC has rated.

Who runs it

United Response - 131 Kneller Road is run by United Response (company 01133776), incorporated in 1973, 37 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 13 active directors and there is no insolvency history.

United Response runs 37 CQC-registered services across 19 council areas; 35 of the 37 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.

9 of its services are in Richmond upon Thames.

It trades under the United Response brand, which covers 37 services run by 1 registered provider.

Track record

Registered in December 2010, it has 15 years on the CQC register.

CQC has published 3 overall ratings for it (2015–2022), starting at Good and staying Good every time.

At 4 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.

6 reports have been published for this location, most recently on 14 September 2022.

Costs to expect

We estimate United Response - 131 Kneller Road at £1,450–£1,780 a week for residential care, based on published prices in the region. Over a year that is roughly £75k–£93k.

Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.

If savings are under the upper limit (£23,250 in England), Richmond upon Thames Council may pay part of the cost after a free care needs assessment.

Choice nearby

Choice is wide here: the 25 nearest other care homes are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is The Regard Partnership Limited - Kneller Road, under 0.5 miles away.

21 of the 24 nearest rated care homes have a more recent rating than this one.

It sits in Whitton ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.

Within about a 10-minute walk there is a GP surgery (8 min), a pharmacy (5 min), a shop (4 min), a park (2 min), a café (3 min), a bus stop (2 min) and a railway station (9 min), which matters for residents who can go out and for visiting family.