Care home · Hemel Hempstead
Walsingham Support - 1 Ashley Close
Illustrative photo, not of Walsingham Support - 1 Ashley Close- Address
- 1 Ashley Close, Hemel Hempstead, HP3 8EH
- Run by
- Walsingham Support (21 services)
- Service
- Residential care home
- Beds
- 6 (registered with CQC)
- Registered with CQC
- November 2012 (13 years)
- Part of
- Walsingham
- Registered manager
- *
- Company check
- Active, trading since 1986 (40 years), accounts up to date (Companies House 02016251)
- Last CQC check
- 14 Jan 2026
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-498754449
The service in brief
Registered with CQC as a residential care home, Walsingham Support - 1 Ashley Close is based in Hemel Hempstead, run by Walsingham Support. It supports adults of all ages, with registered specialisms in physical disabilities and learning disabilities.
Its latest CQC rating is Requires improvement overall (January 2026). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement. It is one of 16 CQC-registered care homes in and around Hemel Hempstead; 10 of those are rated Good or Outstanding.
The inspection, summarised
- The provider did not have effective oversight of the service which placed people at risk of receiving unsafe care and support.
- People were not always treated with dignity and respect.Agency staff did not have the necessary skills to provide care in a dignified way.
- People’s capacity to make decisions and give consent was not effectively assessed and documented.
- Some people could not directly tell us about their experiences.
Inspected 2 February 2021; report published 27 February 2021. Taken from CQC's own findings (Open Government Licence). Read the full report.
Ownership and company checks
Walsingham Support - 1 Ashley Close is run by Walsingham Support (company 02016251), incorporated in 1986, 26 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 9 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Walsingham Support runs 21 CQC-registered services across 7 council areas; 16 of the 20 with a rating are Good or Outstanding (80%), against 84% for the same mix of services across England.
8 of its services are in Hertfordshire.
It trades under the Walsingham brand, which covers 21 services run by 1 registered provider.
Safe, effective, caring, responsive, well-led
- Safe55 of 220 in Hertfordshire
- Effective24 of 219 in Hertfordshire
- Caring17 of 219 in Hertfordshire
- Responsive17 of 218 in Hertfordshire
- Well-led59 of 220 in Hertfordshire
As rated by CQC, published 14 January 2026. Under each rating: how many care homes in Hertfordshire share it.
The local picture
There are 20 other care homes within 3 miles, 12 of them rated Good or Outstanding; the nearest is Walsingham Support - 2 Ashley Close, under 0.5 miles away.
2 of the 22 nearest rated care homes have a more recent rating than this one.
It sits in Bennetts End ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Within about a 10-minute walk there is a GP surgery (7 min), a shop (5 min), a park (3 min), a café (6 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
What it may cost
We estimate Walsingham Support - 1 Ashley Close at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
Council help is possible below £23,250 in savings: ask Hertfordshire Council for a free care needs assessment.
Specialisms
Taken from its CQC registration.
How long it has been running
CQC registration dates from November 2012, so the service has been operating for around 13 years under its current registration.
CQC has published 5 overall ratings for it (2015–2026), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Requires Improvement.
The CQC website holds 5 reports for it, the latest from 27 February 2021.
Rating history
- Jan 2015
- Oct 2016
- Aug 2019
- Feb 2021
- Jan 2026
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 27 February 2021
- CQC inspection report 9 August 2019
- CQC inspection report 14 October 2016
- CQC inspection report 19 January 2015
- Inspection report 13 February 2014
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 29 April 2025 by Dacorum. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "1 Ashley Close"). Open Government Licence.
Where it is
- Ward
- Bennetts End
- Parliamentary constituency
- Hemel Hempstead
- Integrated care board
- NHS Central East Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Care homes in HP3 (5)
Larger map · How to get there · © OpenStreetMap contributors
Within walking distance
- Bus stop 140 m (2 min walk) · 21 stops within 600 m
- Railway station Apsley, 1.7 km
- GP surgery Bennetts End Surgery, 590 m (7 min walk)
- Pharmacy Village Pharmacy, 1.5 km (18 min walk)
- Shop Lidl, 400 m (5 min walk)
- Park 220 m (3 min walk)
- Café The Café, 480 m (6 min walk)
- Place of worship Quwwatul Islam Markazi Jamia Mosque Mehria Ghousia, 280 m (4 min walk)
- Library Adeyfield Library, 1.1 km (14 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
What the ratings tell you
For Walsingham Support - 1 Ashley Close, Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Hertfordshire, 55 of 220 rated care homes are Requires improvement for Safe (25%), while 24 of 219 rated care homes are Requires improvement for Effective (11%), while 17 of 219 rated care homes are Requires improvement for Caring (8%), while 17 of 218 rated care homes are Requires improvement for Responsive (8%), while 59 of 220 rated care homes are Requires improvement for Well-led (27%).
The Safe, Effective, Caring, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
Nobody has reviewed Walsingham Support - 1 Ashley Close here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Where Walsingham Support - 1 Ashley Close stands locally
- Rated Requires improvement. Across Hertfordshire, 76% of the 220 rated care homes are Good or Outstanding and 9 are Outstanding.
- Its rating (January 2026) is more recent than 90% of care home ratings in Hertfordshire.
- With 6 beds it is smaller than 80% of care homes in Hertfordshire, where the typical home has 35.
- Registered with CQC in 2012: it has been registered longer than 50% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Hertfordshire lists 3.
- Areas CQC rated below Good: Safe (27% of care homes in Hertfordshire are also rated below Good here); Effective (11% of care homes in Hertfordshire are also rated below Good here); Caring (8% of care homes in Hertfordshire are also rated below Good here); Responsive (8% of care homes in Hertfordshire are also rated below Good here); Well-led (28% of care homes in Hertfordshire are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered care home in Hertfordshire, CQC data for Oct 2026.
Nearest care homes
Guides for families
Newer ratings near Hemel Hempstead
- Jasmine HouseNov 2024
- The Lodge Care HomeJun 2026
Frequently asked about Walsingham Support - 1 Ashley Close
- What services is Walsingham Support - 1 Ashley Close registered for?
- CQC lists Walsingham Support - 1 Ashley Close under: residential homes. Check which of these it is actively providing now.
- Where is Walsingham Support - 1 Ashley Close based?
- It is at 1 Ashley Close, Hemel Hempstead, HP3 8EH.
- Is Walsingham Support - 1 Ashley Close regulated by the Care Quality Commission?
- Walsingham Support - 1 Ashley Close is on the CQC register as a care home (ID 1-498754449) and was rated Requires improvement overall in January 2026.
- Can Walsingham Support - 1 Ashley Close care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- When did CQC last rate Walsingham Support - 1 Ashley Close?
- The rating now shown was published on 14 January 2026. Ask what has changed since then, for example in management or staffing.
- How many beds does Walsingham Support - 1 Ashley Close have?
- Walsingham Support - 1 Ashley Close has 6 registered places. Ask how many are free now and which rooms have en-suites.
- Who is the registered provider for Walsingham Support - 1 Ashley Close?
- Walsingham Support is the registered provider for Walsingham Support - 1 Ashley Close.
- How much does Walsingham Support - 1 Ashley Close charge?
- Walsingham Support - 1 Ashley Close hasn't shared a price list with us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Ask for a written quote that includes weekend and bank holiday rates.
- How did Walsingham Support - 1 Ashley Close score on each CQC key question?
- By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.