Care home · Hemel Hempstead
The Lodge Care Home
Illustrative photo, not of The Lodge Care Home- Address
- 5 Broad Street, Hemel Hempstead, HP2 5BW
- Run by
- B & M Investments Limited (8 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 45 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Garden
- Garden for residents (as stated on bmcare.co.uk)
- En-suite rooms
- En-suite rooms available (as stated on bmcare.co.uk)
- Registered with CQC
- May 2011 (15 years)
- Part of
- B & M Care
- Registered manager
- Lisa Jayne Pinner
- Company check
- Active, trading since 1975 (51 years), accounts up to date (Companies House FC008606)
- Last CQC check
- 11 Jun 2026
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
More in Hemel Hempstead: Care homes in Hemel Hempstead (16) · Best rated care homes in Hemel Hempstead · Care homes for dementia care in Hemel Hempstead · Care homes for elderly care in Hemel Hempstead · Care homes for care for adults under 65 in Hemel Hempstead
Full report at cqc.org.uk · CQC location ID 1-120671535
The service in brief
The Lodge Care Home in Hemel Hempstead is registered with the Care Quality Commission as a residential care home, run by B & M Investments Limited. The service is registered to support adults of all ages and lists dementia among its specialisms.
CQC rated it Good overall (June 2026). Safe was rated Requires improvement. It is one of 16 CQC-registered care homes in and around Hemel Hempstead; 10 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
For The Lodge Care Home, Safe is rated below Good; 4 other areas are Good.
Across Hertfordshire, 55 of 219 rated care homes are Requires improvement for Safe (25%).
Under CQC's newer scoring, its strongest area is Responsive at 71% and its lowest is Safe at 59%, averaging 67% overall.
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
Inspection findings in brief
- Although we rated this service Good overall, we identified areas where improvements were needed.
- Systems to monitor and ensure safe and effective care delivery were not always fully effective.
- We found concerns in relation to medicines management, environmental safety, care planning and the management of health risks.
- People described staff as approachable and supportive, and said they felt comfortable living in the home.
Inspected 1 February 2022; report published 11 February 2022; supporting 34 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
CQC's scores in detail
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, The Lodge Care Home scores 67%.
Safe 59%
- Learning culture3 · Good
- Safe systems, pathways and transitions2 · Some shortfalls
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments2 · Some shortfalls
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 63%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment2 · Some shortfalls
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity2 · Some shortfalls
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 18 May 2026, published 11 June 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Ratings over time
- May 2015
- May 2016
- Dec 2018
- Jun 2021
- Feb 2022
- Jun 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 11 February 2022
- CQC inspection report 10 June 2021
- CQC inspection report 14 December 2018
- CQC inspection report 24 May 2016
- CQC inspection report 18 May 2015
- Inspection report 8 January 2015
Where it is
- Ward
- Hemel Hempstead Town
- Parliamentary constituency
- Hemel Hempstead
- Local NHS (ICB)
- NHS Central East Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in HP2 (11)
See the wider area · How to get there · Base map © OpenStreetMap
Local amenities
- Bus stop 140 m (2 min walk) · 22 stops within 600 m
- GP surgery 270 m (3 min walk)
- Shop Premier, 210 m (3 min walk)
- Park 440 m (6 min walk)
- Café Marmaris, 220 m (3 min walk)
- Place of worship Alexandra Road Congregational Church, 110 m (1 min walk)
- Library Hemel Hempstead Main Library, 350 m (4 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
Costs to expect
We estimate The Lodge Care Home at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
If savings are under the upper limit (£23,250 in England), Hertfordshire Council may pay part of the cost after a free care needs assessment.
Choice nearby
There are 18 other care homes within 3 miles, 11 of them rated Good or Outstanding; the nearest is Alexandra Care Home, under 0.5 miles away.
Its rating is more recent than any of the 22 nearest rated care homes.
It sits in Hemel Hempstead Town ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Within about a 10-minute walk there is a GP surgery (3 min), a shop (3 min), a park (6 min), a café (3 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Who the service is registered for
Taken from its CQC registration.
The five key questions
- Safe59% score55 of 219 in Hertfordshire
- Effective63% score193 of 218 in Hertfordshire
- Caring70% score194 of 218 in Hertfordshire
- Responsive71% score182 of 217 in Hertfordshire
- Well-led71% score148 of 219 in Hertfordshire
Ratings from CQC's most recent report, published 11 June 2026. Under each rating: how many care homes in Hertfordshire share it.
Who runs it
The Lodge Care Home is run by B & M Investments Limited (company FC008606), incorporated in 1975, 35 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 11 active directors and there is no insolvency history.
B & M Investments Limited runs 8 CQC-registered services across 3 council areas; 5 of the 7 with a rating are Good or Outstanding (71%), against 83% for the same mix of services across England.
5 of its services are in Hertfordshire.
It trades under the B & M Care brand, which covers 28 services run by 3 registered providers.
Track record
The Lodge Care Home has been registered with CQC since May 2011, about 15 years.
CQC has published 6 overall ratings for it (2015–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
There are 6 CQC reports on file for this address; the newest is from 11 February 2022.
Family reviews
There are no reviews of The Lodge Care Home yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where The Lodge Care Home stands locally
- Rated Good. Across Hertfordshire, 76% of the 219 rated care homes are Good or Outstanding and 9 are Outstanding.
- Its rating (June 2026) is more recent than 95% of care home ratings in Hertfordshire.
- With 45 beds it is larger than 57% of care homes in Hertfordshire, where the typical home has 32.
- Registered with CQC in 2011: it has been registered longer than 53% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Hertfordshire lists 3.
- Areas CQC rated below Good: Safe (27% of care homes in Hertfordshire are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Hertfordshire as at Oct 2026.
Nearby options
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Questions about The Lodge Care Home
- Who is the registered provider for The Lodge Care Home?
- On CQC's register the provider is B & M Investments Limited.
- How big is The Lodge Care Home?
- The Lodge Care Home is registered for up to 45 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- How is The Lodge Care Home rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- How much does The Lodge Care Home charge?
- The Lodge Care Home hasn't shared a price list with us. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Get the quote in writing, including any extra charges.
- What kind of care can The Lodge Care Home offer?
- Registration for The Lodge Care Home covers: residential homes. Check which of these it offers today.
- Is The Lodge Care Home registered with CQC?
- The Lodge Care Home is on the CQC register as a care home (ID 1-120671535) and was rated Good overall in June 2026.
- What is The Lodge Care Home's address?
- It is at 5 Broad Street, Hemel Hempstead, HP2 5BW.
- When did CQC last rate The Lodge Care Home?
- The latest rating is dated 11 June 2026; ask whether there have been changes since.
- Can The Lodge Care Home care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.