Care home · Sheffield
Westbourne House
Illustrative photo, not of Westbourne House- Address
- 42-44 Dykes Hall Road, Hillsborough, Sheffield, S6 4GQ
- Run by
- Doves Care Services Limited
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 11 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2024 (2 years)
- Registered manager
- Robert Dean Hayes
- Company check
- Active, trading since 2023 (3 years), accounts up to date (Companies House 14610084)
- Last CQC check
- 28 Jul 2026
- Typical fees Estimated
- £1,140–£1,390 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Sheffield: Care homes in Sheffield (61) · Best rated care homes in Sheffield · Care homes for dementia care in Sheffield · Care homes for elderly care in Sheffield · Care homes for physical disability care in Sheffield
Read the full CQC inspection report · CQC location ID 1-18387743825
Westbourne House at a glance
Westbourne House in Sheffield is registered with the Care Quality Commission as a residential care home, run by Doves Care Services Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and mental health conditions among its specialisms.
CQC rated it Inadequate overall (July 2026). Safe, Effective, Responsive and Well-led were rated Requires improvement or Inadequate. It is one of 61 CQC-registered care homes in and around Sheffield; 47 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe38% score1 of 107 in Sheffield
- Effective54% score10 of 107 in Sheffield
- Caring70% score92 of 107 in Sheffield
- Responsive57% score11 of 107 in Sheffield
- Well-led36% score1 of 107 in Sheffield
Ratings from CQC's most recent report, published 28 July 2026. Under each rating: how many care homes in Sheffield share it.
The registered provider
Westbourne House is run by Doves Care Services Limited (company 14610084), incorporated in 2023.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and other residential care.
Track record
Westbourne House has been registered with CQC since January 2024, about 2 years.
CQC has published 4 overall ratings for it (2017–2026), starting at Good and falling to Inadequate.
What CQC's inspectors reported
- At our last assessment we rated the service inadequate, we also took enforcement action against the provider.
- We were previously concerned about medicines management, managing risks posed to people, fire safety, staffing and governance.
- We found the provider remained in breach of regulations.
- Comments from people included, “It is a good place, it is nice, the staff are friendly and I enjoy to food” and “I am happy and yes, I feel safe.
From the regulator's own summary (Open Government Licence). Read the full report.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Westbourne House scores 51%.
Safe 38%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions2 · Some shortfalls
- Safeguarding2 · Some shortfalls
- Involving people to manage risks1 · Significant shortfalls
- Safe environments1 · Significant shortfalls
- Safe and effective staffing1 · Significant shortfalls
- Infection prevention and control2 · Some shortfalls
- Medicines optimisation1 · Significant shortfalls
Effective 54%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment2 · Some shortfalls
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs2 · Some shortfalls
- Workforce wellbeing and enablement3 · Good
Responsive 57%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information2 · Some shortfalls
- Listening to and involving people3 · Good
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future3 · Good
Well-led 36%
- Shared direction and culture1 · Significant shortfalls
- Capable, compassionate and inclusive leaders1 · Significant shortfalls
- Freedom to speak up1 · Significant shortfalls
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation1 · Significant shortfalls
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 23 April 2026, published 10 October 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Rating history
- Jan 2017
- Jun 2019
- Oct 2025
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 20 January 2025 by Sheffield. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Doves Care Services Ltd (Westbourne House)"). Open Government Licence.
Location and local area
- Ward
- Hillsborough
- Council
- Sheffield City Council · paying for care
- Parliamentary constituency
- Sheffield Brightside and Hillsborough
- NHS area (integrated care board)
- NHS South Yorkshire Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in S6 (9)
See the wider area · Plan a journey · Base map © OpenStreetMap
Nearby
- Bus stop 70 m (1 min walk) · 27 stops within 600 m
- GP surgery Dykes Hall Medical Centre, 170 m (2 min walk)
- Pharmacy Well Pharmacy, 390 m (5 min walk)
- Shop Super Booze, 290 m (4 min walk)
- Park Hillsborough Park, 420 m (5 min walk)
- Café Molly's Cafe & Deli, 140 m (2 min walk)
- Place of worship Hillsborough Baptist Church, 290 m (4 min walk)
- Library Hillsborough House Library, 300 m (4 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Ward and NHS boundaries from official postcode data, Open Government Licence.
Costs to expect
We estimate Westbourne House at £1,140–£1,390 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £59k–£72k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
People with savings under £23,250 may get help from Sheffield Council after a needs and financial assessment.
Specialisms
Taken from its CQC registration.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Herries Lodge, 1.1 miles away.
It is registered for needs that fewer services nearby cover: physical disabilities (7 of the nearest 25).
1 of the 25 nearest rated care homes has a more recent rating than this one.
It sits in Hillsborough ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South Yorkshire ICB.
Within about a 10-minute walk there is a GP surgery (2 min), a pharmacy (5 min), a shop (4 min), a park (5 min), a café (2 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Reading Westbourne House's CQC ratings
Area by area, Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
Across Sheffield, 1 of 107 rated care homes are Inadequate for Safe (1%), while 10 of 107 rated care homes are Requires improvement for Effective (9%), while 11 of 107 rated care homes are Requires improvement for Responsive (10%), while 1 of 107 rated care homes are Inadequate for Well-led (1%).
Under CQC's newer scoring, its strongest area is Caring at 70% and its lowest is Well-led at 36%, averaging 51% overall.
The Safe, Effective, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
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How Westbourne House compares
- Rated Inadequate. Across Sheffield, 85% of the 107 rated care homes are Good or Outstanding and 4 are Outstanding.
- Its rating (July 2026) is more recent than 88% of care home ratings in Sheffield.
- With 11 beds it is smaller than 74% of care homes in Sheffield, where the typical home has 35.
- Registered with CQC in 2024: it has been registered longer than 14% of care homes in the area.
- It lists 5 specialisms with CQC; the typical care home in Sheffield lists 3.
- Areas CQC rated below Good: Safe (19% of care homes in Sheffield are also rated below Good here); Effective (9% of care homes in Sheffield are also rated below Good here); Responsive (10% of care homes in Sheffield are also rated below Good here); Well-led (19% of care homes in Sheffield are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered care homes in Sheffield (Oct 2026).
Nearest care homes
Guides for families
Similar care homes near Sheffield, rated recently
- Collegiate HouseAug 2026
- Moorville HouseOct 2025
- Heeley Bank Care HomeFeb 2025
Westbourne House: common questions
- When did CQC last rate Westbourne House?
- The rating now shown was published on 28 July 2026. Ask what has changed since then, for example in management or staffing.
- Does Westbourne House support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Westbourne House registered with CQC?
- Registered, yes: location 1-18387743825 on the Care Quality Commission register, listed as a care home and was rated Inadequate overall in July 2026.
- Where is Westbourne House?
- It is at 42-44 Dykes Hall Road, Hillsborough, Sheffield, S6 4GQ.
- What type of care does Westbourne House provide?
- Westbourne House is registered for residential homes. Ask which of these it provides at the moment.
- How is Westbourne House rated for safety and leadership?
- By key question, CQC gave: Safe: Inadequate; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Inadequate. Safe and Well-led are the two to read first in the report.
- How much does Westbourne House charge?
- Westbourne House's prices aren't on our site yet. Residential care home typically costs £1,230 a week (average 2026 self-funder fees in Yorkshire and the Humber). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs Westbourne House?
- CQC lists Doves Care Services Limited as the provider responsible for Westbourne House.
- How many residents can Westbourne House take?
- Westbourne House is registered for up to 11 residents. Ask about current vacancies and whether rooms have en-suite facilities.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.