Care home · Dover
White Cliffs Lodge
Illustrative photo, not of White Cliffs Lodge- Address
- Primrose Road, Dover, CT17 0JA
- Run by
- White Cliffs Lodge Limited
- Service
- Residential care home
- Beds
- 15 (registered with CQC)
- Registered with CQC
- January 2011 (15 years)
- Part of
- CareTech Community Services
- Registered manager
- Paul Joseph Hedgecock
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04351559)
- Last CQC check
- 5 Jun 2025
- Typical fees Estimated
- £1,400–£1,710 a week for residential care. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-130166197
About White Cliffs Lodge
Registered with CQC as a residential care home, White Cliffs Lodge is based in Dover, run by White Cliffs Lodge Limited. Its registered specialisms include learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (June 2025). It is one of 20 CQC-registered care homes in and around Dover; 14 of those are rated Good or Outstanding.
Registered specialisms
Specialisms as registered with CQC.
What CQC's inspectors reported
- At the time of this assessment there were 13 people receiving care and support in the service.
- The service offers shared accommodation for people in White Cliffs Lodge and 6 self-contained flats in White Cliffs Court.
- The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding people from improper treatment and abuse, staffing, treating people with dignity and respect, person-centred care and governance.
- Where people used alternative methods of communication, such as simple signs, we gathered their feedback via those methods of communication and observations of their interactions with staff supporting them.
Inspected 21 March 2023; report published 21 July 2023; supporting 13 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 329 of the 464 other care homes in Kent that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 72% overall.
What it may cost
We estimate White Cliffs Lodge at £1,400–£1,710 a week for residential care, based on published prices in the region. Over a year that is roughly £73k–£89k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
If savings are under the upper limit (£23,250 in England), Kent Council may pay part of the cost after a free care needs assessment.
How CQC rated each area
- Safe69% score360 of 465 in Kent
- Effective71% score410 of 465 in Kent
- Caring75% score416 of 465 in Kent
- Responsive75% score404 of 465 in Kent
- Well-led71% score330 of 465 in Kent
As rated by CQC, published 5 June 2025. Under each rating: how many care homes in Kent share it.
Percentage scores by area
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, White Cliffs Lodge scores 72%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 20 March 2025, published 5 June 2025, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Past CQC ratings
- Jun 2015
- Jul 2016
- Apr 2017
- Jan 2019
- Jul 2023
- Jun 2025
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 21 July 2023
- CQC inspection report 24 January 2019
- CQC inspection report 25 April 2017
- CQC inspection report 6 July 2016
- CQC inspection report 1 June 2015
- Inspection report 22 June 2013
Map and area details
- Ward
- St Radigunds
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Dover and Deal
- NHS planning area
- NHS Kent and Medway Integrated Care Board
- Urban or rural
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Care homes in CT17 (10)
See the wider area · Plan a journey · Map data: OpenStreetMap contributors
Close by
- Bus stop 100 m (1 min walk) · 24 stops within 600 m
- Railway station Dover Priory, 1.2 km (14 min walk)
- GP surgery Peter Street Surgery, 950 m (12 min walk)
- Pharmacy White Cliffs, 1.1 km (14 min walk)
- Shop Coombe Valley Food & Wine, 300 m (4 min walk)
- Park The Green, 790 m (10 min walk)
- Café Tea Cafe, 880 m (11 min walk)
- Place of worship St. Andrew's, 480 m (6 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Dover House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (6 of the nearest 25).
7 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in St Radigunds ward, classed by ONS as urban (further from a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Within about a 10-minute walk there is a shop (4 min), a park (10 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
How long it has been running
White Cliffs Lodge has been registered with CQC since January 2011, about 15 years.
CQC has published 6 overall ratings for it (2015–2025), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
There are 6 CQC reports on file for this address; the newest is from 21 July 2023.
Ownership and company checks
White Cliffs Lodge is run by White Cliffs Lodge Limited (company 04351559), incorporated in 2002, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other residential care.
It trades under the CareTech Community Services brand, which covers 148 services run by 31 registered providers.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
White Cliffs Lodge in local context
- Rated Good. Across Kent, 79% of the 464 rated care homes are Good or Outstanding and 18 are Outstanding.
- Its rating (June 2025) is more recent than 78% of care home ratings in Kent.
- With 15 beds it is smaller than 63% of care homes in Kent, where the typical home has 25.
- Registered with CQC in 2011: it has been registered longer than 73% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Kent lists 3.
Benchmarked against all CQC-registered care homes in Kent (Oct 2026).
Nearest care homes
Guides for families
Similar care homes near Dover, rated recently
- Avondale Castlemount LodgeFeb 2026
- Applecroft Care HomeApr 2026
Quick answers about White Cliffs Lodge
- Who is the registered provider for White Cliffs Lodge?
- White Cliffs Lodge is run by White Cliffs Lodge Limited, the registered provider on the CQC register.
- How big is White Cliffs Lodge?
- CQC registers White Cliffs Lodge for 15 residents; ask about vacancies, room sizes and en-suite bathrooms.
- How did White Cliffs Lodge score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does White Cliffs Lodge charge?
- We don't have published prices from White Cliffs Lodge yet. Residential care home typically costs £1,450 a week (average 2026 self-funder fees in South East). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What services is White Cliffs Lodge registered for?
- White Cliffs Lodge is registered for residential homes. Ask which of these it provides at the moment.
- Is White Cliffs Lodge registered with CQC?
- Registered, yes: location 1-130166197 on the Care Quality Commission register, listed as a care home and was rated Good overall in June 2025.
- Where is White Cliffs Lodge?
- It is at Primrose Road, Dover, CT17 0JA.
- When was White Cliffs Lodge last inspected?
- 5 June 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- Does White Cliffs Lodge support people with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.