Care home · Edgbaston
Willow House
Illustrative photo, not of Willow House- Address
- 229 Portland Road, Edgbaston, B17 8LS
- Run by
- Cygnet (OE) Limited (12 services)
- Service
- Nursing home
- Beds
- 8 (registered with CQC)
- Registered with CQC
- September 2013 (13 years)
- Part of
- Cygnet Health Care
- Registered manager
- Shukri Mohamed Ali
- Company check
- Active, trading since 1999 (26 years), accounts up to date (Companies House 03872364)
- Last CQC check
- 3 Feb 2021
- Typical fees Estimated
- £1,370–£1,670 a week for nursing care. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury
CQC page for this service · CQC location ID 1-894197894
About this home
Willow House in Edgbaston is registered with the Care Quality Commission as a nursing home, run by Cygnet (OE) Limited. The service is registered to support adults of all ages and lists learning disabilities and mental health conditions among its specialisms.
CQC rated it Good overall (February 2021). It is one of 52 CQC-registered care homes in and around Smethwick; 29 of those are rated Good or Outstanding.
Rating history
- Jun 2016
- Nov 2017
- Apr 2019
- Feb 2021
- Today Rating 5 years old
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 3 February 2021
- CQC inspection report 12 April 2019
- CQC inspection report 23 November 2017
- CQC inspection report 28 June 2016
- Inspection report 8 July 2014
Food hygiene
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 6 June 2025 by Birmingham. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Willow House"). Open Government Licence.
Location and local area
- Ward
- North Edgbaston
- Council
- Birmingham City Council · paying for care
- Parliamentary constituency
- Birmingham Edgbaston
- NHS integrated care board
- NHS Birmingham and Solihull Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in B17 (8)
See the wider area · Get directions · Map © OpenStreetMap contributors
Around the building
- Bus stop 50 m (1 min walk) · 17 stops within 600 m
- GP surgery Sherwood House Medical Practice, 660 m (8 min walk)
- Pharmacy Midnight Pharmacy, 850 m (11 min walk)
- Shop Best-one, 370 m (5 min walk)
- Park Montague Road Open Space, 460 m (6 min walk)
- Café The Bear Cafe, 990 m (12 min walk)
- Place of worship Saint Germain's, 130 m (2 min walk)
- Library Thimblemill Library, 1.5 km (19 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
The inspection, summarised
- People felt safe and were supported by a group of staff who knew them well and how to keep them safe from harm.
- Staff were aware of the risks to people and were kept fully informed of any changes in people's care needs.
- Where accidents and incidents took place, they were acted on and reported appropriately.
- This information was regularly reviewed to identify any trends or lessons to be learnt.
Inspected 9 December 2020; report published 3 February 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
CQC ratings, area by area
- Safe189 of 253 in Birmingham
- Effective220 of 252 in Birmingham
- Caring232 of 252 in Birmingham
- Responsive225 of 252 in Birmingham
- Well-led156 of 252 in Birmingham
CQC key question ratings, published 3 February 2021. Under each rating: how many care homes in Birmingham share it.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 155 of the 251 other care homes in Birmingham that CQC has rated.
Needs it is registered to meet
Taken from its CQC registration.
How long it has been running
Registered in September 2013, it has 13 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2021), starting at Good; it has gone up 1 and down 1 time, and is now Good.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reports on record: 5, with the most recent dated 3 February 2021.
The company behind Willow House
Willow House is run by Cygnet (oe) Limited (company 03872364), incorporated in 1999, 13 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is nursing care, care for people with learning disabilities, mental health problems or substance misuse and residential care for older and disabled people.
Cygnet (OE) Limited runs 12 CQC-registered services across 9 council areas; 10 of the 11 with a rating are Good or Outstanding (91%), against 83% for the same mix of services across England.
It trades under the Cygnet Health Care brand, which covers 70 services run by 12 registered providers.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is SENSE - 428-430 Gillott Road, under 0.5 miles away.
10 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in North Edgbaston ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Birmingham and Solihull ICB.
Within about a 10-minute walk there is a GP surgery (8 min), a shop (5 min), a park (6 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
What it may cost
We estimate Willow House at £1,370–£1,670 a week for nursing care, based on published prices in the region. Over a year that is roughly £71k–£87k.
Where a resident needs nursing, the NHS pays part of the fee straight to the home as NHS-funded nursing care, regardless of who pays the rest.
With savings below £23,250, Birmingham Council may contribute once it has carried out a free needs assessment.
Family reviews
Nobody has reviewed Willow House here yet. Have you used it? A short, honest review helps the next family decide.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Willow House in local context
- Rated Good. Across Birmingham, 77% of the 252 rated care homes are Good or Outstanding and 4 are Outstanding.
- Its rating (February 2021) is more recent than 55% of care home ratings in Birmingham.
- With 8 beds it is smaller than 60% of care homes in Birmingham, where the typical home has 16.
- Registered with CQC in 2013: it has been registered longer than 48% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Birmingham lists 3.
Based on the CQC register for Birmingham as at Oct 2026.
Closest alternatives
Guides for families
Other care homes near Smethwick with recent ratings
- Robert Harvey HouseSep 2026
- Beeton GrangeDec 2025
- Richmond Court Nursing HomeMar 2025
Willow House: common questions
- When was Willow House last inspected?
- The rating now shown was published on 3 February 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Is Willow House registered for dementia care?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
- Is Willow House regulated by the Care Quality Commission?
- Yes. Willow House is registered with the Care Quality Commission as a care home (location ID 1-894197894) and was rated Good overall in February 2021.
- What is Willow House's address?
- It is at 229 Portland Road, Edgbaston, B17 8LS.
- What kind of care can Willow House offer?
- Registration for Willow House covers: nursing homes. Check which of these it offers today.
- How is Willow House rated for safety and leadership?
- CQC rates five key questions. For Willow House: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Willow House cost?
- Willow House has not published its fees with us. Residential care home typically costs £1,206 a week (average 2026 self-funder fees in West Midlands). Ask for a written quote that includes weekend and bank holiday rates.
- Who is the registered provider for Willow House?
- CQC lists Cygnet (OE) Limited as the provider responsible for Willow House.
- How many beds does Willow House have?
- Willow House has 8 registered places. Ask how many are free now and which rooms have en-suites.
Care homes in nearby towns
In Birmingham
Free download
Free printable: 40 things to check in a care home
Use it to compare up to three homes on the same questions, from CQC reports and staffing to the room, fees and contract terms.
Show families your CQC rating on your own site
Add this HTML to your website. When CQC updates your rating, the badge changes automatically.
Is this your service? Claim it free to keep these details up to date, respond to families and add your own photos. See what members get.
CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.