Specialist care · Norfolk

Sight and hearing loss care services in Norfolk

In Norfolk, 107 agencies and 63 homes have told CQC they work with those with a sensory impairment. See which score highest, what Norfolk County Council offers, and where else to find advice.

From the regulator's register of specialisms · Last updated 27 October 2026

In short

  • 107 home care agencies; 73% of those rated are Good or Outstanding.
  • 63 care homes; 70% of those rated are Good or Outstanding.
  • Council assessment line: 0344 800 8020 (Norfolk County Council).
  • Helpline: 0303 123 9999, RNIB Helpline.

To cite: "Sight and hearing loss care services in Norfolk" (Oct 2026), thecarepanel.co.uk.

Home care agencies for those with a sensory impairment

Sorted by grade, with recent reports ahead.

In each town

Residential and nursing homes

Sorted by grade, with recent reports ahead.

In each town

Sight and hearing loss care in Norfolk: the figures

61% is the share of Norfolk's home care agencies registered for sight and hearing loss care: 107 out of 174. Nationally it is 61%. Of the 79 specialist home care agencies with a rating, 73% are Good or Outstanding, compared with 76% of all rated home care agencies in Norfolk and 89% of specialist home care agencies across England. Ratings at the ends of the scale: 6 Outstanding, 21 Requires improvement or Inadequate.

CQC has not yet rated 28 of them. Cera Care Operations Limited has more of the specialist home care agencies than any other company: 3. In Norfolk, 20% of care homes list this specialism with CQC (63 of 312), against 25% of care homes in England.

Specialist care homes in Norfolk score 70% Good or Outstanding (54 rated). The figure is 65% for the area as a whole and 83% for England's specialist care homes. Of the specialist homes, 19 offer nursing care. That is 2,338 beds in total. Among them, 16 are rated below Good and 3 Outstanding.

9 are still waiting for a first rating. The largest operator among them is Mrs Jennifer Grego, with 5. Of the towns with their own page, Horsford lists the most specialist home care agencies in or near it (47), then Norwich (46).

Figures from the CQC register as of Oct 2026.

Help outside the council

National advice: RNIB Helpline, 0303 123 9999. Carers' service locally: Carers Matter Norfolk.

Help from Norfolk County Council

Attendance Allowance has no means test, and a direct payment (when the council is funding care) lets you hire a provider with relevant expertise. Who pays for care in Norfolk.

Both follow an assessment of needs, which is free of charge. Savings play no part in getting one; the test is whether day-to-day difficulties meet national eligibility rules. Asking for an assessment in Norfolk.

What to check before you choose

  • A listed specialism is self-declared and does not prove experience.
  • Ask about clients with similar needs and the training staff get.
  • Check continuity (a small regular team) and how upset or refusals are handled.
  • Read the full report, not only the grade.

More to ask:

  • Can staff use British Sign Language or tactile signing if needed?
  • How do you keep people connected with family and activities?
  • Do staff have sight loss or deaf awareness training?

Frequently asked

Who can we call for advice?

Call 0303 123 9999 (RNIB Helpline).

How many care providers support those with a sensory impairment in Norfolk?

The regulator lists 63 homes and 107 agencies locally with this specialism (Oct 2026). 70% of the inspected homes and 73% of inspected agencies reach Good or better.

Can Norfolk County Council pay towards sight and hearing loss care?

It can. Ask Norfolk County Council to assess the person's needs; if they qualify and savings are less than £23,250, the council covers a share or all of the cost after checking income and capital.

Also in Norfolk

CQC register data (Oct 2026), reused under the Open Government Licence v3.0. The Care Panel is independent of every provider listed.

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