Home care agency · Leicester
Choices Care Ltd
Illustrative photo, not of Choices Care Ltd- Address
- 167 Loughborough Road, Leicester, LE4 5LR
- Run by
- Choices Care Ltd (4 services)
- Service
- Home care agency
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Shemu Nessa Edelyn Pedregosa Hyde
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07750384)
- Last CQC check
- 12 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
CQC page for this service · CQC location ID 1-3079423815
An overview of Choices Care Ltd
Choices Care Ltd in Leicester is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (March 2026). It is one of 259 CQC-registered home care agencies that have an office within 7 miles of Leicester; 98 of those are rated Good or Outstanding.
Choices Care Ltd over the years
CQC registration dates from November 2016, so the service has been operating for around 9 years under its current registration.
CQC has published 2 overall ratings for it (2018–2026), starting at Good and staying Good every time.
Ratings for safety, care and leadership
- Safe66% score74 of 106 in Leicester
- Effective67% score91 of 105 in Leicester
- Caring75% score95 of 105 in Leicester
- Responsive68% score91 of 105 in Leicester
- Well-led71% score76 of 106 in Leicester
CQC key question ratings, published 12 March 2026. Under each rating: how many agencies in Leicester share it.
Specialisms
As listed with the regulator.
Around Leicester
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Yourway Homecare 24/7 Ltd, under 0.5 miles away.
Its rating is more recent than any of the 15 nearest rated agencies.
It sits in Belgrave ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Strengths and weak spots in the ratings
Choices Care Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 75 of the 105 other agencies in Leicester that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 66%, averaging 69% overall.
Likely fees
We estimate visits from Choices Care Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from Leicester Council after a needs and financial assessment.
What CQC's inspectors reported
- Date of inspection: 17 February to 24 February 2026.
- At the time of inspection 22 people were receiving support with personal care.
- This is help with tasks related to personal hygiene and eating.
- Comments included: “We have no concerns about being safe.
Inspected 14 November 2017; report published 2 February 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
CQC's scores in detail
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Choices Care Ltd scores 69%.
Safe 66%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 67%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 68%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 23 January 2026, published 12 March 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
How its rating has changed
- Feb 2018
- Mar 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 2 February 2018
Where it is
- Ward
- Belgrave
- Council
- Leicester City Council · paying for care
- Parliamentary constituency
- Leicester East
- NHS integrated care board
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in LE4 (54)
Bigger map · Directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Who runs it
Choices Care Ltd is run by Choices Care Ltd (company 07750384), incorporated in 2011, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Choices Care Ltd runs 4 CQC-registered services across 4 council areas; 3 of the 3 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
Family reviews
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Choices Care Ltd in local context
- Rated Good. Across Leicester, 81% of the 102 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2026) is more recent than 88% of agency ratings in Leicester.
- Registered with CQC in 2016: it has been registered longer than 71% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Leicester lists 6.
Comparison set: every registered home care agency in Leicester, CQC data for Oct 2026.
Nearby options
Guides for families
Leicester: home care agencies inspected recently
- Reablement Provider ServiceFeb 2026 · 2.2 miles
- Integrated Crisis Response ServiceApr 2026 · 2.2 miles
- MacIntyre LeicesterJun 2026 · 4.6 miles
Frequently asked about Choices Care Ltd
- How did Choices Care Ltd score on each CQC key question?
- CQC rates five key questions. For Choices Care Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- Can Choices Care Ltd care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Choices Care Ltd registered with CQC?
- Registered, yes: location 1-3079423815 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in March 2026.
- When was Choices Care Ltd last inspected?
- The rating now shown was published on 12 March 2026. Ask what has changed since then, for example in management or staffing.
- What type of care does Choices Care Ltd provide?
- CQC lists Choices Care Ltd under: homecare agencies. Check which of these it is actively providing now.
- How much does Choices Care Ltd charge?
- Choices Care Ltd has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- What is Choices Care Ltd's address?
- 167 Loughborough Road, Leicester, LE4 5LR is the agency's office; check it serves your postcode.
Home care in nearby towns
In Leicester
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.