Home care agency · Ipswich
Choices Healthcare Ltd Suffolk
Illustrative photo, not of Choices Healthcare Ltd Suffolk- Address
- 25 Princes Street, Ipswich, IP1 1PH
- Run by
- Choices Healthcare Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2015 (11 years)
- Registered manager
- Judith Lahani
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08135218)
- Last CQC check
- 29 Mar 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care
More in Ipswich: Home care in Ipswich (86) · Best rated home care agencies in Ipswich · Dementia care at home in Ipswich · Elderly care at home in Ipswich · Physical disability care at home in Ipswich · Live-in care in Ipswich
See this service on the CQC website · CQC location ID 1-2040478577
About this agency
Choices Healthcare Ltd Suffolk is a CQC-registered home care agency in Ipswich, run by Choices Healthcare Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Requires improvement overall (March 2023). Safe, Effective and Well-led were rated Requires improvement or Inadequate. It is one of 86 CQC-registered home care agencies that have an office within 7 miles of Ipswich; 50 of those are rated Good or Outstanding.
CQC ratings, area by area
- Safe3 of 145 in Suffolk
- Effective8 of 144 in Suffolk
- Caring125 of 144 in Suffolk
- Responsive124 of 144 in Suffolk
- Well-led20 of 145 in Suffolk
Source: CQC, published 29 March 2023. Under each rating: how many agencies in Suffolk share it.
Who they support
As listed with the regulator.
What CQC's inspectors reported
- At the previous inspection we found shortfalls in safeguarding people, recruitment, safe care and treatment and governance and oversight in the service.
- We took enforcement action which included a Warning Notice due to a breach of regulation 17 and the concerns identified with the governance and oversight in the service.
- However, the service remained in breach of the regulation as progress to make all necessary improvements to their governance and oversight arrangements was ongoing and due to some personnel changes this had impacted on the delivery timescales.
- This included The Oliver McGowan Mandatory Training on Learning Disability and Autism.
Inspected 21 March 2023; report published 29 March 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Track record
Registered in May 2015, it has 11 years on the CQC register.
CQC has published 3 overall ratings for it (2018–2023), starting at Good and falling to Requires improvement.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
3 reports have been published for this location, most recently on 29 March 2023.
Strengths and weak spots in the ratings
Looking at the five areas: Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Suffolk, 3 of 145 rated agencies are Inadequate for Safe (2%), while 8 of 144 rated agencies are Requires improvement for Effective (6%), while 20 of 145 rated agencies are Requires improvement for Well-led (14%).
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
Costs to expect
We estimate visits from Choices Healthcare Ltd Suffolk at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Suffolk Council can help with costs for people with savings under £23,250, starting with a free assessment.
Rating history
- Jun 2018
- Jan 2023
- Mar 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 29 March 2023
- CQC inspection report 21 January 2023
- CQC inspection report 15 June 2018
Area and map
- Ward
- Alexandra
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Ipswich
- Integrated care board
- NHS Norfolk and Suffolk Integrated Care Board
- ONS area type
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in IP1 (31)
View on OpenStreetMap · How to get there · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is B & H Care, under 0.5 miles away.
4 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Alexandra ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Who runs it
Choices Healthcare Ltd Suffolk is run by Choices Healthcare Limited (company 08135218), incorporated in 2012, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Choices Healthcare Limited runs 2 CQC-registered services across 2 council areas; 0 of the 2 with a rating are Good or Outstanding (0%), against 88% for the same mix of services across England.
Family reviews
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Choices Healthcare Ltd Suffolk against its area
- Rated Requires improvement. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (March 2023) is more recent than 76% of agency ratings in Suffolk.
- Registered with CQC in 2015: it has been registered longer than 77% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Suffolk lists 5.
- Areas CQC rated below Good: Safe (12% of home care agencies in Suffolk are also rated below Good here); Effective (6% of home care agencies in Suffolk are also rated below Good here); Well-led (15% of home care agencies in Suffolk are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Suffolk, CQC data for Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Ipswich with recent ratings
- Housing 21 - Holm CourtJun 2026 · 4.2 miles
- True Nest Care LimitedAug 2026 · under 0.5 miles
- Above & Beyond Care LtdJul 2026 · 3.2 miles
Frequently asked about Choices Healthcare Ltd Suffolk
- Is Choices Healthcare Ltd Suffolk a registered provider?
- Registered, yes: location 1-2040478577 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in March 2023.
- Where is Choices Healthcare Ltd Suffolk based?
- The agency works from 25 Princes Street, Ipswich, IP1 1PH; ask which postcodes its carers cover.
- When did CQC last rate Choices Healthcare Ltd Suffolk?
- CQC published the current rating on 29 March 2023, 3 years ago. Older ratings are common, so ask about changes since.
- Can Choices Healthcare Ltd Suffolk care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Who runs Choices Healthcare Ltd Suffolk?
- Choices Healthcare Limited is the registered provider for Choices Healthcare Ltd Suffolk.
- What services is Choices Healthcare Ltd Suffolk registered for?
- Choices Healthcare Ltd Suffolk is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How is Choices Healthcare Ltd Suffolk rated for safety and leadership?
- By key question, CQC gave: Safe: Inadequate; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does Choices Healthcare Ltd Suffolk charge?
- Choices Healthcare Ltd Suffolk's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
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In Suffolk
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.