Home care agency · New Malden
Day and Nite Services (Kingston)
Illustrative photo, not of Day and Nite Services (Kingston)- Address
- Unit 31, Kingspark Business Centre, 152-178 Kingston Road, New Malden, KT3 3ST
- Run by
- Day and Nite Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2015 (11 years)
- Registered manager
- Monicah Ncube Sheridan Collins-Walters
- Company check
- Liquidation, trading since 2011 (15 years), accounts overdue, has insolvency history (Companies House 07660070)
- Last CQC check
- 9 Dec 2022
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Personal care
More in Kingston upon Thames: Home care in Kingston upon Thames (48) · Best rated home care agencies in Kingston upon Thames · Dementia care at home in Kingston upon Thames · Elderly care at home in Kingston upon Thames · Physical disability care at home in Kingston upon Thames · Live-in care in Kingston upon Thames
Open CQC's full report · CQC location ID 1-1903641335
About this agency
Day and Nite Services (Kingston) is a CQC-registered home care agency in New Malden, run by Day and Nite Services Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, sight or hearing loss and eating disorders.
At its most recent rating, CQC judged it Requires improvement overall (December 2022). Safe, Effective, Responsive and Well-led were rated Requires improvement. It is one of 48 CQC-registered home care agencies that are based in the borough of Kingston upon Thames; 41 of those are rated Good or Outstanding.
CQC ratings, area by area
- Safe1 of 42 in Kingston upon Thames
- Effective1 of 42 in Kingston upon Thames
- Caring41 of 42 in Kingston upon Thames
- Responsive1 of 42 in Kingston upon Thames
- Well-led1 of 42 in Kingston upon Thames
Ratings from CQC's most recent report, published 9 December 2022. Under each rating: how many agencies in Kingston upon Thames share it.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 25 of them rated Good or Outstanding, and the closest is Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston), under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (2 of the nearest 25).
15 of the 25 nearest rated agencies have a more recent rating than this one.
It sits in Green Lane & St James ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Costs to expect
We estimate visits from Day and Nite Services (Kingston) at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
Council help is possible below £23,250 in savings: ask Kingston upon Thames Council for a free care needs assessment.
Strengths and weak spots in the ratings
Area by area, Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
Across Kingston upon Thames, 1 of 42 rated agencies are Requires improvement for Safe (2%), while 1 of 42 rated agencies are Requires improvement for Effective (2%), while 1 of 42 rated agencies are Requires improvement for Responsive (2%), while 1 of 42 rated agencies are Requires improvement for Well-led (2%).
If you are considering it, read the Safe, Effective, Responsive and Well-led section of the report first and ask what has changed since the inspection.
Track record
CQC registration dates from January 2015, so the service has been operating for around 11 years under its current registration.
CQC has published 8 overall ratings for it (2015–2022), starting at Good; it has gone up 2 and down 3 times, and is now Requires improvement.
The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reports on record: 6, with the most recent dated 9 December 2022.
Who runs it
Day and Nite Services (Kingston) is run by Day And Nite Services Ltd (company 07660070), incorporated in 2011, 3 years before this service registered with CQC.
At Companies House, the company is listed as liquidation, its accounts are overdue, its confirmation statement is overdue, it has 1 active director, it has an insolvency history and it has registered charges (usually loans secured on property).
Its registered business activity is other social work without accommodation.
Who the service is registered for
Specialisms as registered with CQC.
How its rating has changed
- Oct 2015
- Dec 2016
- Aug 2017
- Oct 2018
- Aug 2019
- Apr 2021
- May 2022
- Dec 2022
- Today Rating 3 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 9 December 2022
- CQC inspection report 14 May 2022
- CQC inspection report 1 April 2021
- CQC inspection report 28 August 2019
- CQC inspection report 18 October 2018
- CQC inspection report 11 August 2017
Where it is
- Ward
- Green Lane & St James
- Parliamentary constituency
- Kingston and Surbiton
- Integrated care board
- NHS South West London Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in KT3 (13)
See the wider area · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Inspection findings in brief
- The provider operated safe recruitment procedures and had implemented an electronic call monitoring system to monitor care worker visit times.
- People and their relatives told us they felt safe in the presence of care workers and said that generally their care visits were on time and they were kept informed if care workers were running late.
- The provider took steps to assess and manage risks to people which helped to keep them safe from harm.
- People received appropriate support with regards to their medicines.
Inspected 20 October 2022; report published 9 December 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
There are no reviews of Day and Nite Services (Kingston) yet. If you know the service, your experience could help someone else.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Day and Nite Services (Kingston) against its area
- Rated Requires improvement. Across Kingston upon Thames, 98% of the 42 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (December 2022) is more recent than 38% of agency ratings in Kingston upon Thames.
- Registered with CQC in 2015: it has been registered longer than 79% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Kingston upon Thames lists 6.
- Areas CQC rated below Good: Safe (2% of home care agencies in Kingston upon Thames are also rated below Good here); Effective (2% of home care agencies in Kingston upon Thames are also rated below Good here); Responsive (2% of home care agencies in Kingston upon Thames are also rated below Good here); Well-led (2% of home care agencies in Kingston upon Thames are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Kingston upon Thames; CQC register, Oct 2026.
Closest alternatives
Guides for families
Recently rated home care agencies near Kingston upon Thames
- Comfort Care At HomeJun 2025 · 1.7 miles
- Blue Ribbon Community Care in South West LondonMar 2026 · under 0.5 miles
- Hollyfield HouseSep 2025 · 0.7 miles
Questions about Day and Nite Services (Kingston)
- When was Day and Nite Services (Kingston) last inspected?
- The rating now shown was published on 9 December 2022, 3 years ago. Ask what has changed since then, for example in management or staffing.
- Does Day and Nite Services (Kingston) support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Day and Nite Services (Kingston) registered with CQC?
- Registered, yes: location 1-1903641335 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in December 2022.
- Where is Day and Nite Services (Kingston) based?
- Unit 31, Kingspark Business Centre, 152-178 Kingston Road, New Malden, KT3 3ST is the agency's office; check it serves your postcode.
- How did Day and Nite Services (Kingston) score on each CQC key question?
- CQC rates five key questions. For Day and Nite Services (Kingston): Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What are Day and Nite Services (Kingston)'s fees?
- We don't have published prices from Day and Nite Services (Kingston) yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- Who is the registered provider for Day and Nite Services (Kingston)?
- CQC lists Day and Nite Services Ltd as the provider responsible for Day and Nite Services (Kingston).
- What kind of care can Day and Nite Services (Kingston) offer?
- Its CQC registration covers homecare agencies. Ask Day and Nite Services (Kingston) how it would adapt if needs increase.
Compare other agencies nearby
In Kingston upon Thames
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.