Home care agency · Croydon
Helping Hands Croydon
Illustrative photo, not of Helping Hands Croydon- Address
- Southbridge House, Southbridge Place, Croydon, CR0 4HA
- Run by
- Midshires Care Limited (150 services)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2021 (5 years)
- Part of
- Midshires Care Ltd
- Registered manager
- Christina Hilary Mary Bentley
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03959933)
- Last CQC check
- 27 Aug 2022
- Typical fees Estimated
- £32–£39 an hour for visiting care, weekdays; live-in £1,540–£1,880 a week. Our estimate from published local prices (Helping Hands publishes rates a little below the national median, plus a travel charge), not a quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Croydon: Home care in Croydon (155) · Best rated home care agencies in Croydon · Dementia care at home in Croydon · Elderly care at home in Croydon · Physical disability care at home in Croydon · Live-in care in Croydon
CQC page for this service · CQC location ID 1-11216800895
An overview of Helping Hands Croydon
Helping Hands Croydon in Croydon is registered with the Care Quality Commission as a home care agency, run by Midshires Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Good overall (August 2022). It is one of 155 CQC-registered home care agencies that are based in the borough of Croydon; 83 of those are rated Good or Outstanding.
The ratings in context
All five areas CQC looks at are rated Good for Helping Hands Croydon: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 76 of the 99 other agencies in Croydon that CQC has rated.
CQC ratings, area by area
- Safe83 of 100 in Croydon
- Effective90 of 100 in Croydon
- Caring96 of 100 in Croydon
- Responsive89 of 100 in Croydon
- Well-led77 of 100 in Croydon
CQC key question ratings, published 27 August 2022. Under each rating: how many agencies in Croydon share it.
From the latest CQC inspection
- : Some people said communications from the office were not always timely and could be improved when their care workers were going to be late and when information was sent out with details of which staff would be visiting in the coming week.
- Other people were happy but they told us communications had improved more recently.
- The registered manager told us additional recruitment to office posts had enabled communications to improve.
- People and their relatives told us they felt safe and were protected from the risk of abuse.
Inspected 25 July 2022; report published 27 August 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Registered specialisms
From the CQC register; ask how each need is met in practice.
The company behind Helping Hands Croydon
Helping Hands Croydon is run by Midshires Care Limited (company 03959933), incorporated in 2000, 21 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Midshires Care Limited runs 150 CQC-registered services across 100 council areas; 130 of the 133 with a rating are Good or Outstanding (98%), against 88% for the same mix of services across England.
It trades under the Midshires Care Ltd brand, which covers 150 services run by 1 registered provider.
Helping Hands Croydon over the years
Registered in July 2021, it has 5 years on the CQC register.
There is a single overall rating on record, Good (August 2022).
4 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Earlier inspections
- Aug 2022
- Today Rating 4 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 27 August 2022
Finding it
- Ward
- Waddon
- Council
- London Borough of Croydon · paying for care
- Parliamentary constituency
- Croydon West
- NHS planning area
- NHS South West London Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in CR0 (101)
Larger map · Route planner · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Likely fees
We estimate visits from Helping Hands Croydon at £32–£39 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Regional live-in prices sit at roughly £1,540–£1,880 per week.
With savings below £23,250, Croydon Council may contribute once it has carried out a free needs assessment.
Around Croydon
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Alma Care (UK), under 0.5 miles away.
12 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Waddon ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Family reviews
No family has reviewed Helping Hands Croydon on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Helping Hands Croydon against its area
- Rated Good. Across Croydon, 84% of the 99 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2022) is more recent than 40% of agency ratings in Croydon.
- Registered with CQC in 2021: it has been registered longer than 45% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Croydon lists 6.
All figures compare it with other home care agencies in Croydon; CQC register, Oct 2026.
Other agencies close by
Guides for families
Croydon: home care agencies inspected recently
- Lifeways Community Care (South London)Sep 2026 · under 0.5 miles
- Golden World Care ServiceDec 2024 · under 0.5 miles
- Treasuring CareSep 2026 · under 0.5 miles
Questions about Helping Hands Croydon
- Where is Helping Hands Croydon based?
- The agency's base is Southbridge House, Southbridge Place, Croydon, CR0 4HA. Confirm that its carers travel to your area.
- Is Helping Hands Croydon a registered provider?
- Yes. Helping Hands Croydon is registered with the Care Quality Commission as a home care agency (location ID 1-11216800895) and was rated Good overall in August 2022.
- Does Helping Hands Croydon support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Helping Hands Croydon last inspected?
- Its current CQC rating dates from 27 August 2022, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What services is Helping Hands Croydon registered for?
- CQC lists Helping Hands Croydon under: homecare agencies. Check which of these it is actively providing now.
- Who runs Helping Hands Croydon?
- Midshires Care Limited is the registered provider for Helping Hands Croydon.
- How much does care from Helping Hands Croydon cost?
- Helping Hands Croydon's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- How is Helping Hands Croydon rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.