Home care agency · Hungerford
Independence with Dignity Support Services Ltd - Head Office
Illustrative photo, not of Independence with Dignity Support Services Ltd - Head Office- Address
- 16 Oxford Street, Eddington, Hungerford, RG17 0ET
- Run by
- Independence with Dignity Support Services Ltd
- Service
- Home care agency
- Registered with CQC
- March 2022 (4 years)
- Registered manager
- Donna Marie Morley
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08211109)
- Last CQC check
- 21 Jun 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
Full report at cqc.org.uk · CQC location ID 1-12645825411
An overview of Independence with Dignity Support Services Ltd - Head Office
Independence with Dignity Support Services Ltd - Head Office in Hungerford is registered with the Care Quality Commission as a home care agency, run by Independence with Dignity Support Services Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (June 2023). It is one of 6 CQC-registered home care agencies that have an office within 7 miles of Hungerford; 4 of those are rated Good or Outstanding.
What inspectors found
- Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- The registered manager told us their primary aim was to support people to achieve and maintain their independence with dignity.
- People were observed to be confident and relaxed in approaching and interacting with staff, and they felt comfortable and safe in their environment.
- People, their relatives and staff spoke positively about the service and the care provided.
Inspected 12 May 2023; report published 21 June 2023; supporting 25 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How CQC rated each area
- Safe24 of 24 in West Berkshire
- Effective24 of 24 in West Berkshire
- Caring23 of 24 in West Berkshire
- Responsive20 of 24 in West Berkshire
- Well-led21 of 24 in West Berkshire
Source: CQC, published 21 June 2023. Under each rating: how many agencies in West Berkshire share it.
Past CQC ratings
- Jun 2023
- Today Rating 3 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 21 June 2023
Finding it
- Ward
- Hungerford & Kintbury
- Council
- West Berkshire Council · paying for care
- Parliamentary constituency
- Newbury
- NHS integrated care board
- NHS Thames Valley Integrated Care Board
- ONS area type
- Smaller rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in RG17 (6)
Larger map · How to get there · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 20 of the 23 other agencies in West Berkshire that CQC has rated.
How it fits locally
There are 4 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is Rofemaron Healthcare Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (1 of the nearest 5).
It sits in Hungerford & Kintbury ward, classed by ONS as smaller rural (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Thames Valley ICB.
Budgeting for this agency
We estimate visits from Independence with Dignity Support Services Ltd - Head Office at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask West Berkshire Council for a free care needs assessment.
Who it can help
As listed with the regulator.
History with CQC
CQC registration dates from March 2022, so the service has been operating for around 4 years under its current registration.
Its only published overall rating so far is Good, from June 2023.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
The company behind Independence with Dignity Support Services Ltd - Head Office
Independence with Dignity Support Services Ltd - Head Office is run by Independence With Dignity Support Services Ltd (company 08211109), incorporated in 2012, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Family reviews
There are no reviews of Independence with Dignity Support Services Ltd - Head Office yet. If you know the service, your experience could help someone else.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Frequently asked about Independence with Dignity Support Services Ltd - Head Office
- How much does Independence with Dignity Support Services Ltd - Head Office charge?
- Independence with Dignity Support Services Ltd - Head Office has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How did Independence with Dignity Support Services Ltd - Head Office score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What services is Independence with Dignity Support Services Ltd - Head Office registered for?
- Registration for Independence with Dignity Support Services Ltd - Head Office covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for Independence with Dignity Support Services Ltd - Head Office?
- The registered provider is Independence with Dignity Support Services Ltd, according to CQC.
- Can Independence with Dignity Support Services Ltd - Head Office care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Independence with Dignity Support Services Ltd - Head Office last inspected?
- 21 June 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- What is Independence with Dignity Support Services Ltd - Head Office's address?
- The agency's base is 16 Oxford Street, Eddington, Hungerford, RG17 0ET. Confirm that its carers travel to your area.
- Is Independence with Dignity Support Services Ltd - Head Office registered with CQC?
- Yes. Independence with Dignity Support Services Ltd - Head Office is registered with the Care Quality Commission as a home care agency (location ID 1-12645825411) and was rated Good overall in June 2023.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.