Home care agency · Stoke-on-trent
Lords Care Solutions Stoke On Trent
Illustrative photo, not of Lords Care Solutions Stoke On Trent- Address
- 274 Trentham Road, Stoke-on-trent, ST3 4AY
- Run by
- Lord's Care Solutions UK Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2021 (5 years)
- Registered manager
- Barbara Ann Humphreys
- Company check
- Active, trading since 2019 (7 years), accounts up to date (Companies House 11863996)
- Last CQC check
- 10 Dec 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Stoke-on-Trent: Home care in Stoke-on-Trent (109) · Best rated home care agencies in Stoke-on-Trent · Dementia care at home in Stoke-on-Trent · Elderly care at home in Stoke-on-Trent · Physical disability care at home in Stoke-on-Trent · Live-in care in Stoke-on-Trent
See this service on the CQC website · CQC location ID 1-11004887103
About this agency
Lords Care Solutions Stoke On Trent is a CQC-registered home care agency in Stoke-on-trent, run by Lord's Care Solutions UK Ltd. Its CQC registration covers adults of all ages, including people living with dementia and physical disabilities.
At its most recent rating, CQC judged it Requires improvement overall (December 2021). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement. It is one of 109 CQC-registered home care agencies that have an office within 7 miles of Stoke-on-Trent; 45 of those are rated Good or Outstanding.
Key points from CQC's visit
- The registered manager left their post in September 2021.
- The provider told us a new manager would commence their role in December 2021.
- The provider acknowledged there had been a lack of oversight which, led to some deterioration in the quality of the service.
- Quality assurance systems were not always effective to ensure people received a safe service.
Inspected 8 October 2021; report published 10 December 2021. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who it can help
As listed with the regulator.
The registered provider
Lords Care Solutions Stoke On Trent is run by Lord's Care Solutions Uk Ltd (company 11863996), incorporated in 2019, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors, there is no insolvency history and it has registered charges (usually loans secured on property).
Its registered business activity is other human health activities.
Lord's Care Solutions UK Ltd runs 2 CQC-registered services across 2 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
Earlier inspections
- Dec 2021
- Today Rating 4 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 10 December 2021
Finding it
- Ward
- Dresden & Florence
- Parliamentary constituency
- Stoke-on-Trent South
- NHS integrated care board
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in ST3 (10)
Bigger map · Route planner · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Safe, effective, caring, responsive, well-led
- Safe10 of 42 in Stoke-on-Trent
- Effective5 of 42 in Stoke-on-Trent
- Caring2 of 42 in Stoke-on-Trent
- Responsive2 of 42 in Stoke-on-Trent
- Well-led11 of 42 in Stoke-on-Trent
As rated by CQC, published 10 December 2021. Under each rating: how many agencies in Stoke-on-Trent share it.
Lords Care Solutions Stoke On Trent over the years
Lords Care Solutions Stoke On Trent has been registered with CQC since June 2021, about 5 years.
CQC has rated it once overall, as Requires improvement, in December 2021.
No new overall rating has been published for 4 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Likely fees
We estimate visits from Lords Care Solutions Stoke On Trent at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Stoke-on-Trent Council after a needs and financial assessment.
Reading Lords Care Solutions Stoke On Trent's CQC ratings
Looking at the five areas: Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Stoke-on-Trent, 10 of 42 rated agencies are Requires improvement for Safe (24%), while 5 of 42 rated agencies are Requires improvement for Effective (12%), while 2 of 42 rated agencies are Requires improvement for Caring (5%), while 2 of 42 rated agencies are Requires improvement for Responsive (5%), while 11 of 42 rated agencies are Requires improvement for Well-led (26%).
If you are considering it, read the Safe, Effective, Caring, Responsive and Well-led section of the report first and ask what has changed since the inspection.
Around Stoke-on-trent
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Willow Barns, 0.5 miles away.
3 of the 10 nearest rated agencies have a more recent rating than this one.
It sits in Dresden & Florence ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Family reviews
Nobody has reviewed Lords Care Solutions Stoke On Trent here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
How Lords Care Solutions Stoke On Trent compares
- Rated Requires improvement. Across Stoke-on-Trent, 79% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (December 2021) is more recent than 67% of agency ratings in Stoke-on-Trent.
- Registered with CQC in 2021: it has been registered longer than 51% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Stoke-on-Trent lists 6.
- Areas CQC rated below Good: Safe (24% of home care agencies in Stoke-on-Trent are also rated below Good here); Effective (12% of home care agencies in Stoke-on-Trent are also rated below Good here); Caring (5% of home care agencies in Stoke-on-Trent are also rated below Good here); Responsive (5% of home care agencies in Stoke-on-Trent are also rated below Good here); Well-led (26% of home care agencies in Stoke-on-Trent are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Stoke-on-Trent. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Newer ratings near Stoke-on-Trent
- Teasdale Healthcare LtdFeb 2026 · 1.1 miles
- Key 2 Care StokeOct 2026 · 1.9 miles
- Lilyrose Care Group Ltd - StaffordshireMar 2026 · 2.3 miles
Questions about Lords Care Solutions Stoke On Trent
- What are Lords Care Solutions Stoke On Trent's fees?
- Lords Care Solutions Stoke On Trent's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Lords Care Solutions Stoke On Trent rated for safety and leadership?
- CQC rates five key questions. For Lords Care Solutions Stoke On Trent: Safe: Requires improvement; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What kind of care can Lords Care Solutions Stoke On Trent offer?
- CQC lists Lords Care Solutions Stoke On Trent under: homecare agencies. Check which of these it is actively providing now.
- Who runs Lords Care Solutions Stoke On Trent?
- CQC lists Lord's Care Solutions UK Ltd as the provider responsible for Lords Care Solutions Stoke On Trent.
- Can Lords Care Solutions Stoke On Trent care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How recent is Lords Care Solutions Stoke On Trent's CQC rating?
- The latest rating is dated 10 December 2021, 4 years ago; ask whether there have been changes since.
- What is Lords Care Solutions Stoke On Trent's address?
- 274 Trentham Road, Stoke-on-trent, ST3 4AY is the agency's office; check it serves your postcode.
- Is Lords Care Solutions Stoke On Trent a registered provider?
- Yes. Lords Care Solutions Stoke On Trent is registered with the Care Quality Commission as a home care agency (location ID 1-11004887103) and was rated Requires improvement overall in December 2021.
Look further afield
In Stoke-on-Trent
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.