Home care agency · Leicester
Pathfinders Community Support Limited
Illustrative photo, not of Pathfinders Community Support Limited- Address
- Office 1, 434 Narborough Road, Leicester, LE3 2FS
- Run by
- Pathfinders Community Support Limited
- Service
- Home care agency
- Registered with CQC
- September 2011 (15 years)
- Registered manager
- Ayeesha Nandini Shan
- Company check
- Active, trading since 2009 (17 years), accounts up to date (Companies House 06830833)
- Last CQC check
- 9 Sep 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
CQC page for this service · CQC location ID 1-297693222
The service in brief
Registered with CQC as a home care agency, Pathfinders Community Support Limited is based in Leicester. It supports older people, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (September 2021). Safe was rated Requires improvement. It is one of 259 CQC-registered home care agencies that have an office within 7 miles of Leicester; 98 of those are rated Good or Outstanding.
Who it can help
Taken from its CQC registration.
Who runs it
Pathfinders Community Support Limited is run by Pathfinders Community Support Limited (company 06830833), incorporated in 2009, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, social work without accommodation for older and disabled people (which includes home care) and other social work without accommodation.
Track record
Pathfinders Community Support Limited has been registered with CQC since September 2011, about 15 years.
CQC has published 2 overall ratings for it (2018–2021), starting at Good and staying Good every time.
At 5 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
The CQC website holds 4 reports for it, the latest from 9 September 2021.
Strengths and weak spots in the ratings
Area by area, Safe is rated below Good; 4 other areas are Good.
Across Leicester, 25 of 106 rated agencies are Requires improvement for Safe (24%).
If you are considering it, read the Safe section of the report first and ask what has changed since the inspection.
How its rating has changed
- Aug 2018
- Sep 2021
- Today Rating 5 years old
CQC rating timeline for this address.
Inspection reports to read
- CQC inspection report 9 September 2021
- CQC inspection report 17 August 2018
- Inspection report 21 February 2014
- Inspection report 3 November 2012
Map and area details
- Ward
- Braunstone Park & Rowley Fields
- Council
- Leicester City Council · paying for care
- Parliamentary constituency
- Leicester West
- NHS planning area
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in LE3 (52)
View on OpenStreetMap · Plan a journey · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Costs to expect
We estimate visits from Pathfinders Community Support Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Leicester Council can help with costs for people with savings under £23,250, starting with a free assessment.
Safe, effective, caring, responsive, well-led
- Safe25 of 106 in Leicester
- Effective91 of 105 in Leicester
- Caring95 of 105 in Leicester
- Responsive91 of 105 in Leicester
- Well-led76 of 106 in Leicester
Ratings from CQC's most recent report, published 9 September 2021. Under each rating: how many agencies in Leicester share it.
From the latest CQC inspection
- Though people using the service were empowered to assist in the staff selection process, staff who had been employed had not had gaps in their employment history discussed or any potential risk involved assessed.
- Most other risks were assessed and updated regularly, however, we noted there were no personal evacuation plans in people's care plans.
- People were supported to have their medicines in the right way and at the right time.
- However, staff recording of some occasional or medicines were not using the designated codes on the recording charts.
Inspected 5 August 2021; report published 9 September 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Eunha Healthcare Ltd, under 0.5 miles away.
8 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Braunstone Park & Rowley Fields ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Pathfinders Community Support Limited in local context
- Rated Good. Across Leicester, 81% of the 102 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2021) is more recent than 36% of agency ratings in Leicester.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Leicester lists 6.
- Areas CQC rated below Good: Safe (25% of home care agencies in Leicester are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Leicester as at Oct 2026.
Other agencies close by
Guides for families
Newer ratings near Leicester
- Reablement Provider ServiceFeb 2026 · 2.2 miles
- Integrated Crisis Response ServiceApr 2026 · 2.2 miles
- MacIntyre LeicesterJun 2026 · 4.6 miles
Pathfinders Community Support Limited questions answered
- How much does care from Pathfinders Community Support Limited cost?
- Pathfinders Community Support Limited's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- What kind of care can Pathfinders Community Support Limited offer?
- Its CQC registration covers homecare agencies. Ask Pathfinders Community Support Limited how it would adapt if needs increase.
- Where is Pathfinders Community Support Limited?
- The agency's base is Office 1, 434 Narborough Road, Leicester, LE3 2FS. Confirm that its carers travel to your area.
- Can Pathfinders Community Support Limited care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How is Pathfinders Community Support Limited rated for safety and leadership?
- CQC rates five key questions. For Pathfinders Community Support Limited: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- When was Pathfinders Community Support Limited last inspected?
- CQC published the current rating on 9 September 2021, 5 years ago. Older ratings are common, so ask about changes since.
- Is Pathfinders Community Support Limited a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-297693222 and was rated Good overall in September 2021.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.