Home care agency · Tipton
Sandwell Multi-Care
Illustrative photo, not of Sandwell Multi-Care- Address
- 15 Brook House, Brook Street Business Centre, Brook Street, Tipton, DY4 9DD
- Run by
- Sandwell Multi Care
- Service
- Home care agency
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Stella Bassford
- Last CQC check
- 27 Jun 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
Full report at cqc.org.uk · CQC location ID 1-120640925
An overview of Sandwell Multi-Care
Sandwell Multi-Care is a CQC-registered home care agency in Tipton, run by Sandwell Multi Care. Its registered specialisms include physical disabilities and learning disabilities.
At its most recent rating, CQC judged it Good overall (June 2019). Well-led was rated Requires improvement. It is one of 266 CQC-registered home care agencies that have an office within 7 miles of Tipton; 91 of those are rated Good or Outstanding.
What CQC's inspectors reported
- About the service: Sandwell Multi-Care is registered to provide personal care to adults and children living in their own homes and offers respite support to relatives.
- On the day of the inspection, 43 people were receiving support.
- People's experience of using this service: People received safe care.
- People received support that kept them safe and there were enough care staff to keep them safe.
Inspected 31 May 2019; report published 27 June 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who they support
Specialisms as registered with CQC.
Ratings over time
- Oct 2016
- Jun 2019
- Today Rating 7 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 27 June 2019
- CQC inspection report 29 October 2016
- Inspection report 24 December 2013
- Inspection report 27 June 2012
Finding it
- Ward
- Tipton Green
- Parliamentary constituency
- Tipton and Wednesbury
- Local NHS (ICB)
- NHS Black Country Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DY4 (20)
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Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
The registered provider
Sandwell Multi-Care is the only service its provider, Sandwell Multi Care, runs, so it is an independent, single-site operator rather than part of a chain.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is FACT Healthcare Ltd, under 0.5 miles away.
11 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Tipton Green ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.
Costs to expect
We estimate visits from Sandwell Multi-Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Sandwell Council may pay part of the cost after a free care needs assessment.
Track record
Sandwell Multi-Care has been registered with CQC since January 2011, about 15 years.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
CQC lists 4 reports for this location, the latest dated 27 June 2019.
CQC ratings, area by area
- Safe40 of 57 in Sandwell
- Effective44 of 57 in Sandwell
- Caring49 of 57 in Sandwell
- Responsive45 of 57 in Sandwell
- Well-led21 of 57 in Sandwell
As rated by CQC, published 27 June 2019. Under each rating: how many agencies in Sandwell share it.
Reading Sandwell Multi-Care's CQC ratings
Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.
Across Sandwell, 21 of 57 rated agencies are Requires improvement for Well-led (37%).
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Sandwell Multi-Care in local context
- Rated Good. Across Sandwell, 75% of the 52 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (June 2019) is more recent than 21% of agency ratings in Sandwell.
- Registered with CQC in 2011: it has been registered longer than 94% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Sandwell lists 6.
- Areas CQC rated below Good: Well-led (40% of home care agencies in Sandwell are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Sandwell (Oct 2026).
Also nearby
Guides for families
Recently rated home care agencies near Tipton
- Tipton Home Care LimitedApr 2025 · 0.9 miles
- Kelly Healthcare Services LimitedMar 2025 · 1.2 miles
- Isabella’s Home LtdJun 2026 · 1.8 miles
Sandwell Multi-Care: common questions
- What type of care does Sandwell Multi-Care provide?
- Sandwell Multi-Care is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who runs Sandwell Multi-Care?
- On CQC's register the provider is Sandwell Multi Care.
- How much does care from Sandwell Multi-Care cost?
- Sandwell Multi-Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did Sandwell Multi-Care score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- What is Sandwell Multi-Care's address?
- The agency works from 15 Brook House, Brook Street Business Centre, Brook Street, Tipton, DY4 9DD; ask which postcodes its carers cover.
- Is Sandwell Multi-Care regulated by the Care Quality Commission?
- It is. The CQC register records Sandwell Multi-Care as a home care agency, location ID 1-120640925 and was rated Good overall in June 2019.
- Can Sandwell Multi-Care care for someone with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- When did CQC last rate Sandwell Multi-Care?
- The rating now shown was published on 27 June 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
Look further afield
In Sandwell
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.