Home care agency · Wotton-under-Edge
TLC Support Services Limited
Top rated 2026 · one of the services in Gloucestershire rated Outstanding by CQC
Illustrative photo, not of TLC Support Services Limited- Address
- 43 Long Street, Wotton-under-Edge, GL12 7BX
- Run by
- TLC Support Services Limited
- Service
- Home care agency
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Melanie Katherine Holland
- Company check
- Active, trading since 2014 (11 years), accounts up to date (Companies House 09348676)
- Last CQC check
- 24 Apr 2026
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
Full report at cqc.org.uk · CQC location ID 1-3060016512
TLC Support Services Limited at a glance
TLC Support Services Limited is a CQC-registered home care agency in Wotton-under-Edge. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Outstanding overall (April 2026). It is one of 6 CQC-registered home care agencies that have an office within 7 miles of Dursley; 4 of those are rated Good or Outstanding.
From the latest CQC inspection
- This is help with tasks related to personal hygiene and eating.
- Where they do, we consider any wider social care provided.
- The provider told us they were not actively looking to support anyone with this primary need.
- People told us staff were caring, friendly and professional, and that they treated them with dignity and respect, “The carers are all really positive, genuine and kind.
Inspected 4 December 2017; report published 13 February 2018. From the regulator's own summary (Open Government Licence). Read the full report.
Ownership and company checks
TLC Support Services Limited is run by Tlc Support Services Limited (company 09348676), incorporated in 2014, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
The five key questions
- Safe72% score106 of 129 in Gloucestershire
- Effective75% score116 of 129 in Gloucestershire
- Caring90% score10 of 129 in Gloucestershire
- Responsive75% score115 of 129 in Gloucestershire
- Well-led89% score11 of 129 in Gloucestershire
Ratings from CQC's most recent report, published 24 April 2026. Under each rating: how many agencies in Gloucestershire share it; for example, 10 of 129 agencies in Gloucestershire rated Outstanding for Caring.
The local picture
There is 1 other agency within 3 miles, 0 of them rated Good or Outstanding; the nearest is Network Healthcare Professionals Limited - Dursley, 3.0 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (0 of the nearest 5); mental health conditions (1 of the nearest 5).
It sits in Wotton-under-Edge ward, classed by ONS as larger rural (further from a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
What it may cost
We estimate visits from TLC Support Services Limited at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
If savings are under the upper limit (£23,250 in England), Gloucestershire Council may pay part of the cost after a free care needs assessment.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, TLC Support Services Limited scores 80%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 90%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 89%
- Shared direction and culture4 · Exceptional
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities4 · Exceptional
- Learning, improvement and innovation4 · Exceptional
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 2 March 2026, published 24 April 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Rating history
- Feb 2018
- Apr 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 13 February 2018
Where it is
- Ward
- Wotton-under-Edge
- Parliamentary constituency
- Stroud
- NHS integrated care board
- NHS Gloucestershire Integrated Care Board
- Urban or rural
- Larger rural · further from a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
See the wider area · Plan a journey · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
How long it has been running
TLC Support Services Limited has been registered with CQC since November 2016, about 9 years.
CQC has published 2 overall ratings for it (2018–2026), starting at Good and improving to Outstanding.
What the ratings tell you
Area by area, Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Gloucestershire, 10 of 129 rated agencies are Outstanding for Caring (8%), while 11 of 129 rated agencies are Outstanding for Well-led (9%).
Under CQC's newer scoring, its strongest area is Caring at 90% and its lowest is Safe at 72%, averaging 80% overall.
Outstanding ratings for a single area are uncommon; the Caring and Well-led section of the report gives examples of what inspectors saw.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Family reviews
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TLC Support Services Limited in local context
- Rated Outstanding. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (April 2026) is more recent than 88% of agency ratings in Gloucestershire.
- Registered with CQC in 2016: it has been registered longer than 73% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Gloucestershire lists 5.
Based on the CQC register for Gloucestershire as at Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Dursley, rated recently
- Highborder LodgeMar 2026 · 4.4 miles
What families ask about TLC Support Services Limited
- Where is TLC Support Services Limited?
- The agency's base is 43 Long Street, Wotton-under-Edge, GL12 7BX. Confirm that its carers travel to your area.
- How much does care from TLC Support Services Limited cost?
- TLC Support Services Limited's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- What type of care does TLC Support Services Limited provide?
- TLC Support Services Limited is registered for homecare agencies. Ask which of these it provides at the moment.
- When did CQC last rate TLC Support Services Limited?
- Its current CQC rating dates from 24 April 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is TLC Support Services Limited a registered provider?
- Registered, yes: location 1-3060016512 on the Care Quality Commission register, listed as a home care agency and was rated Outstanding overall in April 2026.
- Is TLC Support Services Limited registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is TLC Support Services Limited rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Safe and Well-led tend to say most about day-to-day reliability.
Home care in nearby towns
In Gloucestershire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.