Home care agency · Wembley
Trustline Care
Illustrative photo, not of Trustline Care- Address
- 42A Chalkhill Road, Wembley, HA9 9FN
- Run by
- Trustline Care Ltd (2 services)
- Service
- Home care agency
- Registered with CQC
- January 2021 (5 years)
- Registered manager
- *
- Company check
- Active, trading since 2014 (11 years), accounts up to date (Companies House 09329350)
- Last CQC check
- 29 Dec 2022
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
Read the full CQC inspection report · CQC location ID 1-10210512918
An overview of Trustline Care
Registered with CQC as a home care agency, Trustline Care is based in Wembley, run by Trustline Care Ltd. It supports older people, with registered specialisms in dementia and learning disabilities.
Its latest CQC rating is Good overall (December 2022). It is one of 95 CQC-registered home care agencies that are based in the borough of Brent; 59 of those are rated Good or Outstanding.
What it may cost
We estimate visits from Trustline Care at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
People with savings under £23,250 may get help from Brent Council after a needs and financial assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Standard Nursing Agency and Care Services Limited - Wembley, 0.8 miles away.
12 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Barnhill ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
The registered provider
Trustline Care is run by Trustline Care Ltd (company 09329350), incorporated in 2014, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 1 active director and there is no insolvency history.
Trustline Care Ltd runs 2 CQC-registered services across 2 council areas.
Ratings for safety, care and leadership
- Safe57 of 69 in Brent
- Effective63 of 69 in Brent
- Caring68 of 69 in Brent
- Responsive68 of 69 in Brent
- Well-led56 of 69 in Brent
Source: CQC, published 29 December 2022. Under each rating: how many agencies in Brent share it.
Ratings over time
- Dec 2022
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 29 December 2022
Finding it
- Ward
- Barnhill
- Council
- London Borough of Brent · paying for care
- Parliamentary constituency
- Brent West
- NHS area (integrated care board)
- NHS West and North London Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in HA9 (16)
View on OpenStreetMap · Get directions · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
How long it has been running
Registered in January 2021, it has 5 years on the CQC register.
There is a single overall rating on record, Good (December 2022).
At 3 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Who the service is registered for
As listed with the regulator.
Reading Trustline Care's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 55 of the 68 other agencies in Brent that CQC has rated.
What CQC's inspectors reported
- People who used the service were protected from harm and abuse.
- There were systems to ensure risks in relation to people receiving personal care were assessed and plans were put into place to manage such risks.
- Overall, the service recruited potential care staff safely.
- The service had systems to ensure medicines were managed safely.
Inspected 24 November 2022; report published 29 December 2022. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
Nobody has reviewed Trustline Care here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Trustline Care in local context
- Rated Good. Across Brent, 86% of the 69 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (December 2022) is more recent than 52% of agency ratings in Brent.
- Registered with CQC in 2021: it has been registered longer than 46% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Brent lists 6.
All figures compare it with other home care agencies in Brent; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Brent
- Eleanor Nursing & Social Care Ltd - Brent OfficeJan 2026 · 0.8 miles
- J.C.Michael Groups Ltd BrentMay 2025 · 1.2 miles
- Sihara Care - WembleyJan 2025 · 1.4 miles
Frequently asked about Trustline Care
- Is Trustline Care a registered provider?
- Yes. Trustline Care is registered with the Care Quality Commission as a home care agency (location ID 1-10210512918) and was rated Good overall in December 2022.
- Where is Trustline Care based?
- Its office is at 42A Chalkhill Road, Wembley, HA9 9FN. Carers travel to people's homes, so check it covers your street.
- How recent is Trustline Care's CQC rating?
- 29 December 2022 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- Does Trustline Care support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Who runs Trustline Care?
- CQC lists Trustline Care Ltd as the provider responsible for Trustline Care.
- What kind of care can Trustline Care offer?
- Trustline Care is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How is Trustline Care rated for safety and leadership?
- CQC rates five key questions. For Trustline Care: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Trustline Care cost?
- Trustline Care hasn't shared a price list with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
Agencies in neighbouring towns
In Brent
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.