Home care agency · Portsmouth
Trustmark Care
Illustrative photo, not of Trustmark Care- Address
- Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ
- Run by
- Trustmark Care Limited (3 services)
- Service
- Home care agency
- Registered with CQC
- October 2022 (3 years)
- Registered manager
- Darren Alexander Bradshaw
- Company check
- Active, trading since 2022 (4 years), accounts up to date (Companies House 14292065)
- Last CQC check
- 20 Jan 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care
CQC page for this service · CQC location ID 1-13943980358
Trustmark Care at a glance
Registered with CQC as a home care agency, Trustmark Care is based in Portsmouth, run by Trustmark Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (January 2025). It is one of 80 CQC-registered home care agencies that have an office within 7 miles of Portsmouth; 27 of those are rated Good or Outstanding.
The company behind Trustmark Care
Trustmark Care is run by Trustmark Care Limited (company 14292065), incorporated in 2022.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Trustmark Care Limited runs 3 CQC-registered services across 2 council areas; 3 of the 3 with a rating are Good or Outstanding (100%), against 85% for the same mix of services across England.
Specialisms
Taken from its CQC registration.
Budgeting for this agency
We estimate visits from Trustmark Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Portsmouth Council for a free care needs assessment.
How the scores break down
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Trustmark Care scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 6 December 2024, published 20 January 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Finding it
- Ward
- Hilsea
- Council
- Portsmouth City Council · paying for care
- Parliamentary constituency
- Portsmouth North
- NHS integrated care board
- NHS Hampshire and Isle of Wight Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in PO3 (6)
View on OpenStreetMap · Route planner · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
The five key questions
- Safe72% score24 of 32 in Portsmouth
- Effective75% score26 of 32 in Portsmouth
- Caring75% score25 of 32 in Portsmouth
- Responsive75% score25 of 32 in Portsmouth
- Well-led75% score22 of 32 in Portsmouth
CQC key question ratings, published 20 January 2025. Under each rating: how many agencies in Portsmouth share it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Careville Limited-Hampshire, under 0.5 miles away.
2 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Hilsea ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
History with CQC
CQC registration dates from October 2022, so the service has been operating for around 4 years under its current registration.
So far CQC has published one overall rating: Good, in January 2025.
The ratings in context
All five areas CQC looks at are rated Good for Trustmark Care: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 21 of the 31 other agencies in Portsmouth that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 72%, averaging 74% overall.
What inspectors found
- People were supported with their personal care needs to enable them to live in their own homes and promote their independence.
- This included 3 people with a learning disability.
- The service had a learning culture and people could raise concerns.
- Any problems I speak to the manager and they resolve the issues”, “I feel safe.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Family reviews
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How Trustmark Care compares
- Rated Good. Across Portsmouth, 77% of the 31 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (January 2025) is more recent than 68% of agency ratings in Portsmouth.
- Registered with CQC in 2022: it has been registered longer than 53% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Portsmouth lists 6.
All figures compare it with other home care agencies in Portsmouth; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Other home care agencies near Portsmouth with recent ratings
- Home Instead PortsmouthNov 2024 · 1.4 miles
- The YOU TrustJul 2026 · under 0.5 miles
- Triple M Healthcare LtdApr 2026 · 0.7 miles
Frequently asked about Trustmark Care
- Which provider runs Trustmark Care?
- The registered provider is Trustmark Care Limited, according to CQC.
- What kind of care can Trustmark Care offer?
- CQC lists Trustmark Care under: homecare agencies. Check which of these it is actively providing now.
- Is Trustmark Care rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Trustmark Care charge?
- We don't have published prices from Trustmark Care yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Trustmark Care a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-13943980358 and was rated Good overall in January 2025.
- What is Trustmark Care's address?
- The agency's base is Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ. Confirm that its carers travel to your area.
- When did CQC last rate Trustmark Care?
- 20 January 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- Does Trustmark Care support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Agencies in neighbouring towns
In Portsmouth
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.