Home care agency · Sutton
Westbourne Court
Illustrative photo, not of Westbourne Court- Address
- Flat 43, Westbourne Court, Westbourne Avenue, Cheam, Sutton, SM3 9ED
- Run by
- Oscar Care Services UK Limited
- Service
- Home care agency
- Registered with CQC
- March 2015 (11 years)
- Registered manager
- Md Enayet Ullah
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09093675)
- Last CQC check
- 13 Feb 2025
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
See this service on the CQC website · CQC location ID 1-2004653460
The service in brief
Westbourne Court is a CQC-registered home care agency in Sutton, run by Oscar Care Services UK Limited. Its CQC registration covers adults of all ages, including people living with dementia, learning disabilities, mental health conditions and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (February 2025). It is one of 54 CQC-registered home care agencies that are based in the borough of Sutton; 39 of those are rated Good or Outstanding.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Westbourne Court scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 29 January 2025, published 13 February 2025, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Past CQC ratings
- Mar 2017
- Feb 2025
- Today Rating 1 year old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 22 March 2017
Finding it
- Ward
- Stonecot
- Council
- London Borough of Sutton · paying for care
- Parliamentary constituency
- Sutton and Cheam
- NHS integrated care board
- NHS South West London Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in SM3 (6)
See the wider area · Plan a journey · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
The registered provider
Westbourne Court is run by Oscar Care Services Uk Limited (company 09093675), incorporated in 2014.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Who it can help
Specialisms as registered with CQC.
From the latest CQC inspection
- We undertook an assessment due to the time since our last assessment.
- Safeguarding adults’ policies and procedures were in place to protect people from avoidable harm.
- Risks to people’s safety were assessed and mitigated.
- They told us, “We’re happy. [The registered manager] is very approachable, very flexible. [My family member] is very happy with the care.”
Inspected 13 February 2017; report published 22 March 2017. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Likely fees
We estimate visits from Westbourne Court at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
For live-in care, expect around £1,620–£1,980 a week in this region.
People with savings under £23,250 may get help from Sutton Council after a needs and financial assessment.
Reading Westbourne Court's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 38 of the 44 other agencies in Sutton that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Around Sutton
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 25 of them rated Good or Outstanding, and the closest is My Homecare Sutton and Surrey, under 0.5 miles away.
12 of the 25 nearest rated agencies have a more recent rating than this one.
It sits in Stonecot ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Ratings for safety, care and leadership
- Safe75% score43 of 45 in Sutton
- Effective75% score42 of 45 in Sutton
- Caring75% score42 of 45 in Sutton
- Responsive75% score42 of 45 in Sutton
- Well-led75% score39 of 45 in Sutton
From CQC's latest report, published 13 February 2025. Under each rating: how many agencies in Sutton share it.
Westbourne Court over the years
CQC registration dates from March 2015, so the service has been operating for around 11 years under its current registration.
CQC has published 2 overall ratings for it (2017–2025), starting at Good and staying Good every time.
Family reviews
There are no reviews of Westbourne Court yet. If you know the service, your experience could help someone else.
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Where Westbourne Court stands locally
- Rated Good. Across Sutton, 95% of the 44 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (February 2025) is more recent than 59% of agency ratings in Sutton.
- Registered with CQC in 2015: it has been registered longer than 81% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Sutton lists 6.
Comparison set: every registered home care agency in Sutton, CQC data for Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Sutton, rated recently
- Trinity HomecareMay 2025 · 1.0 miles
- Trinity Homecare (Worcester Park)Oct 2025 · 1.0 miles
- Comfort Care At HomeJun 2025 · 2.0 miles
Westbourne Court questions answered
- When did CQC last rate Westbourne Court?
- Its current CQC rating dates from 13 February 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is Westbourne Court registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Westbourne Court registered with CQC?
- Registered, yes: location 1-2004653460 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in February 2025.
- Where is Westbourne Court?
- The agency works from Flat 43, Westbourne Court, Westbourne Avenue, Cheam, Sutton, SM3 9ED; ask which postcodes its carers cover.
- Is Westbourne Court rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Westbourne Court cost?
- Westbourne Court has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- Who is the registered provider for Westbourne Court?
- Westbourne Court is run by Oscar Care Services UK Limited, the registered provider on the CQC register.
- What type of care does Westbourne Court provide?
- Registration for Westbourne Court covers: homecare agencies. Check which of these it offers today.
Look further afield
In Sutton
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.