Home care agency · Birkenhead
Wirral Mind
Illustrative photo, not of Wirral Mind- Address
- 90-92 Chester Street, Birkenhead, Wirral, CH41 5DL
- Run by
- Wirral Mind
- Service
- Home care agency
- Registered with CQC
- September 2011 (15 years)
- Part of
- Mind
- Registered manager
- Nicola Conroy
- Company check
- Active, trading since 1997 (29 years), accounts up to date (Companies House 03404770)
- Last CQC check
- 22 Mar 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
Full report at cqc.org.uk · CQC location ID 1-314767017
About Wirral Mind
Wirral Mind in Birkenhead is registered with the Care Quality Commission as a home care agency. The service is registered to support older people and lists learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (March 2018). It is one of 96 CQC-registered home care agencies that have an office within 7 miles of Birkenhead; 48 of those are rated Good or Outstanding.
Costs to expect
We estimate visits from Wirral Mind at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Wirral Council may contribute once it has carried out a free needs assessment.
Who the service is registered for
Registration details from CQC.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Caring Connections Wirral, under 0.5 miles away.
Every one of the 13 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Birkenhead and Tranmere ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Cheshire and Merseyside ICB.
What CQC's inspectors reported
- This comprehensive inspection took place on the 15 and 16 January 2018 and was announced.
- During our last inspection we found a breach in relation to Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- This was in relation to staff recruitment procedures.
- This service provides a domiciliary care service and provides care and support to eighteen people living in their own homes.
Inspected 16 January 2018; report published 22 March 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Earlier inspections
- Jan 2017
- Mar 2018
- Today Rating 8 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 22 March 2018
- CQC inspection report 18 January 2017
- Inspection report 25 February 2014
- Inspection report 8 March 2013
Map and area details
- Ward
- Birkenhead and Tranmere
- Council
- Wirral Council · paying for care
- Parliamentary constituency
- Birkenhead
- Local NHS (ICB)
- NHS Cheshire and Merseyside Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in CH41 (17)
Larger map · Route planner · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
What the ratings tell you
Wirral Mind has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 26 of the 38 other agencies in Wirral that CQC has rated.
Track record
Registered in September 2011, it has 15 years on the CQC register.
CQC has published 2 overall ratings for it (2017–2018), starting at Requires improvement and improving to Good.
No new overall rating has been published for 8 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
CQC lists 4 reports for this location, the latest dated 22 March 2018.
Safe, effective, caring, responsive, well-led
- Safe30 of 39 in Wirral
- Effective36 of 39 in Wirral
- Caring36 of 39 in Wirral
- Responsive35 of 39 in Wirral
- Well-led27 of 39 in Wirral
From CQC's latest report, published 22 March 2018. Under each rating: how many agencies in Wirral share it.
Ownership and company checks
Wirral Mind is run by Wirral Mind (company 03404770), incorporated in 1997, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 7 active directors and there is no insolvency history.
It trades under the Mind brand, which covers 5 services run by 5 registered providers.
Family reviews
Be the first to review Wirral Mind. Your experience helps other families choose.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Compared with other agencies locally
- Rated Good. Across Wirral, 90% of the 39 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (March 2018) is more recent than 3% of agency ratings in Wirral.
- Registered with CQC in 2011: it has been registered longer than 80% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Wirral lists 5.
All figures compare it with other home care agencies in Wirral; CQC register, Oct 2026.
Also nearby
Guides for families
Newer ratings near Birkenhead
- Outreach ServicesApr 2026 · 6.8 miles
- Pendleton Care LimitedApr 2026 · 0.7 miles
- Cherry Tree HouseJul 2026 · 2.5 miles
Frequently asked about Wirral Mind
- Is Wirral Mind registered with CQC?
- It is. The CQC register records Wirral Mind as a home care agency, location ID 1-314767017 and was rated Good overall in March 2018.
- When was Wirral Mind last inspected?
- 22 March 2018 is when the current rating was published, 8 years ago. Check what has changed since, such as the manager or staffing.
- Is Wirral Mind rated well for safety?
- CQC rates five key questions. For Wirral Mind: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- Can Wirral Mind care for someone with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Where is Wirral Mind?
- Its office is at 90-92 Chester Street, Birkenhead, Wirral, CH41 5DL. Carers travel to people's homes, so check it covers your street.
- What services is Wirral Mind registered for?
- Wirral Mind is registered for homecare agencies. Ask which of these it provides at the moment.
- How much does Wirral Mind charge?
- Wirral Mind has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Look further afield
In Wirral
Run this service? Add your rating badge to your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free to keep these details up to date, respond to families and add your own photos. See what members get.
CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.