Home care agency · Langport
You First Support Services CIC
Illustrative photo, not of You First Support Services CIC- Address
- The Seed Factory, Aller, Langport, TA10 0QN
- Run by
- You First Support Services CIC
- Service
- Home care agency, Supported living
- Registered with CQC
- June 2014 (12 years)
- Registered manager
- Sarah Louise Laino Deanna Lynn Hollingsworth
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08900560)
- Last CQC check
- 17 Feb 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
Open CQC's full report · CQC location ID 1-1482341731
An overview of You First Support Services CIC
You First Support Services CIC is a CQC-registered home care agency that also provides supported living in Langport. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (February 2026).
What it may cost
We estimate visits from You First Support Services CIC at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
With savings below £23,250, Somerset Council may contribute once it has carried out a free needs assessment.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 74 of the 91 other agencies in Somerset that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 70%, averaging 73% overall.
The local picture
Choice is thinner here: the nearest other agency is Caringhearts Support Services Ltd, 3.0 miles away.
1 of the 11 nearest rated agencies has a more recent rating than this one.
It sits in Curry Rivel & Langport ward, classed by ONS as smaller rural (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Somerset ICB.
Inspection findings in brief
- This was the first planned comprehensive assessment of the homecare element of this service.
- We considered the principles of right support, right care, right culture throughout this assessment.
- Staff understood people’s risks well and worked with professionals to reduce avoidable harm.
- People were positive about the support they received and said staff were kind, patient and respectful.
Inspected 5 November 2020; report published 26 November 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who it can help
Registration details from CQC.
How long it has been running
Registered in June 2014, it has 12 years on the CQC register.
CQC has published 4 overall ratings for it (2017–2026), starting at Good and staying Good every time.
There are 3 CQC reports on file for this address; the newest is from 26 November 2020.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, You First Support Services CIC scores 73%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 19 December 2025, published 17 February 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Past CQC ratings
- Sep 2017
- Mar 2020
- Nov 2020
- Feb 2026
- Today Rated in the last 12 months
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 26 November 2020
- CQC inspection report 27 March 2020
- CQC inspection report 15 September 2017
Area and map
- Ward
- Curry Rivel & Langport
- Council
- Somerset Council · paying for care
- Parliamentary constituency
- Glastonbury and Somerton
- NHS planning area
- NHS Somerset Integrated Care Board
- Area classification
- Smaller rural (further from a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
Bigger map · Get directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Ratings for safety, care and leadership
- Safe75% score86 of 92 in Somerset
- Effective75% score85 of 91 in Somerset
- Caring70% score82 of 91 in Somerset
- Responsive75% score81 of 91 in Somerset
- Well-led71% score75 of 92 in Somerset
Ratings from CQC's most recent report, published 17 February 2026. Under each rating: how many agencies in Somerset share it.
Ownership and company checks
You First Support Services CIC is run by You First Support Services Cic (company 08900560), incorporated in 2014.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Family reviews
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What families ask about You First Support Services CIC
- How did You First Support Services CIC score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- Is You First Support Services CIC registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is You First Support Services CIC a registered provider?
- It is. The CQC register records You First Support Services CIC as a home care agency, location ID 1-1482341731 and was rated Good overall in February 2026.
- When was You First Support Services CIC last inspected?
- 17 February 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- What kind of care can You First Support Services CIC offer?
- You First Support Services CIC is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- What are You First Support Services CIC's fees?
- We don't have published prices from You First Support Services CIC yet. Request a written quote and check what is charged on top.
- What is You First Support Services CIC's address?
- The agency works from The Seed Factory, Aller, Langport, TA10 0QN; ask which postcodes its carers cover.
In Somerset
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.