Home care agency · Midhurst
The Home Service (Care Agency) Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of The Home Service (Care Agency) Ltd- Address
- The Old Gallery, Grange Road, Midhurst, GU29 9LT
- Run by
- The Home Service (Care Agency) Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2014 (12 years)
- Registered manager
- Susan Upfold
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03984655)
- Last CQC check
- 11 Sep 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Liphook: Home care in Liphook (13) · Best rated home care agencies in Liphook · Dementia care at home in Liphook · Elderly care at home in Liphook · Physical disability care at home in Liphook
CQC page for this service · CQC location ID 1-1309250932
About this agency
The Home Service (Care Agency) Ltd in Midhurst is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (September 2018), with Responsive rated Outstanding. It is one of 13 CQC-registered home care agencies that have an office within 7 miles of Liphook; 8 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe135 of 148 in West Sussex
- Effective137 of 148 in West Sussex
- Caring139 of 148 in West Sussex
- Responsive7 of 148 in West Sussex
- Well-led120 of 148 in West Sussex
Ratings from CQC's most recent report, published 11 September 2018. Under each rating: how many agencies in West Sussex share it; for example, 7 of 148 agencies in West Sussex rated Outstanding for Responsive.
Past CQC ratings
- Mar 2016
- Sep 2018
- Today Rating 8 years old
CQC rating timeline for this address.
CQC documents
- CQC inspection report 11 September 2018
- CQC inspection report 9 March 2016
Location and local area
- Ward
- Midhurst
- Parliamentary constituency
- Arundel and South Downs
- Local NHS (ICB)
- NHS Surrey and Sussex Integrated Care Board
- Type of area
- Larger rural: further from a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
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Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
The company behind The Home Service (Care Agency) Ltd
The Home Service (Care Agency) Ltd is run by The Home Service (care Agency) Ltd (company 03984655), incorporated in 2000, 13 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Who they support
Taken from its CQC registration.
The inspection, summarised
- At the time of our visit the service provided personal care support to 42 people who were living with a range of care needs.
- This included support being provided to people living with dementia, physical disability, sensory loss, long term degenerative conditions and long term chronic illness.
- Like registered providers, they are 'registered persons'.
- Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Inspected 15 June 2018; report published 11 September 2018; supporting 42 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The Home Service (Care Agency) Ltd over the years
CQC registration dates from April 2014, so the service has been operating for around 12 years under its current registration.
CQC has published 2 overall ratings for it (2016–2018), starting at Good and staying Good every time.
It has gone 8 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Reports on record: 2, with the most recent dated 11 September 2018.
The ratings in context
Area by area, Responsive is rated Outstanding; 4 other areas are Good.
Across West Sussex, 7 of 148 rated agencies are Outstanding for Responsive (5%).
The report's Responsive section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Likely fees
We estimate visits from The Home Service (Care Agency) Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), West Sussex Council may pay part of the cost after a free care needs assessment.
Family reviews
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Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How The Home Service (Care Agency) Ltd compares
- Rated Good. Across West Sussex, 94% of the 146 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (September 2018) is more recent than 3% of agency ratings in West Sussex.
- Registered with CQC in 2014: it has been registered longer than 83% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in West Sussex lists 6.
Compared with every CQC-registered home care agency in West Sussex. Source: CQC register, Oct 2026.
Guides for families
Other home care agencies near Liphook with recent ratings
- Haslemere Homecare LtdSep 2026 · 3.8 miles
Quick answers about The Home Service (Care Agency) Ltd
- Where is The Home Service (Care Agency) Ltd?
- The agency's base is The Old Gallery, Grange Road, Midhurst, GU29 9LT. Confirm that its carers travel to your area.
- How much does care from The Home Service (Care Agency) Ltd cost?
- The Home Service (Care Agency) Ltd has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- What services is The Home Service (Care Agency) Ltd registered for?
- Its CQC registration covers homecare agencies. Ask The Home Service (Care Agency) Ltd how it would adapt if needs increase.
- When did CQC last rate The Home Service (Care Agency) Ltd?
- Its current CQC rating dates from 11 September 2018, 8 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is The Home Service (Care Agency) Ltd a registered provider?
- Yes. The Home Service (Care Agency) Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-1309250932) and was rated Good overall in September 2018.
- Does The Home Service (Care Agency) Ltd support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How did The Home Service (Care Agency) Ltd score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
Home care in nearby towns
In West Sussex
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.