Is On Time Care Ltd regulated by the Care Quality Commission?

Yes: CQC lists it as a home care agency under location ID 1-12120056920, and has not yet been given an overall rating.

Does On Time Care Ltd support people with dementia?

Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.

What are On Time Care Ltd's fees?

On Time Care Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.

Where is On Time Care Ltd?

Grove House Lutyens Close, Lychpit, Basingstoke, RG24 8AG. That is the office; visits happen in your own home, so confirm your area is covered.

What type of care does On Time Care Ltd provide?

On Time Care Ltd is registered for homecare agencies, supported living. Ask which of these it provides at the moment.

On Time Care Ltd, Basingstoke: CQC Registered Home Care Agency, Reviews and Inspection

About On Time Care Ltd

Registered with CQC as a home care agency that also provides supported living, On Time Care Ltd is based in Basingstoke. It supports adults of all ages and children, with registered specialisms in dementia, learning disabilities, mental health conditions and sight or hearing loss.

CQC has not published a rating for this service yet, which is common for newly registered services. It is one of 45 CQC-registered home care agencies that have an office within 7 miles of Basingstoke; 25 of those are rated Good or Outstanding.

From the latest CQC inspection

The service is a homecare service, providing support to people within their own homes, including older people and people with a learning disability and autistic people.
This was the first inspection of this registered service.
We found 3 breaches of legal regulations in relation to safe care and treatment, fit and proper persons employed and good governance.
One relative told us, “My relative has a regular team of carers and they keep my relative safe.” Another relative told us, “I am so glad that we've got them [On Time Care Ltd] and when we get extra funding, we will continue to use them.” Relatives also told us staff were caring and respectful.

From the regulator's own summary (Open Government Licence). Read the full report.

Needs it is registered to meet

Registration details from CQC.

Costs to expect

We estimate visits from On Time Care Ltd at £29–£35.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £340 a week.

Live-in care in this region typically runs £1,450–£1,770 a week.

With savings below £23,250, Hampshire Council may contribute once it has carried out a free needs assessment.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Community Response Team North, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: children (4 of the nearest 25).

It sits in Basing & Upton Grey ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.

Ratings for safety, care and leadership

SafeNot Rated
EffectiveNot Rated
CaringNot Rated
ResponsiveNot Rated
Well-ledNot Rated

Ratings from CQC's most recent report.

Finding it

Ward: Basing & Upton Grey
Council: Hampshire County Council · paying for care
Parliamentary constituency: North East Hampshire
Integrated care board: NHS Hampshire and Isle of Wight Integrated Care Board
Type of area: Urban (nearer to a major town or city)
Neighbourhood deprivation: Among the 10% least deprived areas in England
Postcode district: Home care in RG24 (31)

View on OpenStreetMap · Plan a journey · OpenStreetMap (ODbL)

Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.

The registered provider

On Time Care Ltd is run by On Time Care Ltd (company 10295011), incorporated in 2016, 5 years before this service registered with CQC.

At Companies House, the company is listed as voluntary arrangement, its accounts are filed on time, it has 3 active directors and it has an insolvency history.

Before you decide, ask

Will we usually see the same carers each week?
What is the shortest visit you offer, and what do you charge at weekends and on bank holidays?
What dementia training do your carers have, and how do you handle refusals or distress?
When do you expect your first CQC inspection, and can we speak to a current client or family?

Our full checklist

Family reviews

Nobody has reviewed On Time Care Ltd here yet. Have you used it? A short, honest review helps the next family decide.

Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.

Compared with other agencies locally

Registered with CQC in 2022: it has been registered longer than 42% of home care agencies in the area.
It lists 7 specialisms with CQC; the typical agency in Hampshire lists 5.

Benchmarked against all CQC-registered home care agencies in Hampshire (Oct 2026).

Other agencies close by

Community Response Team NorthGoodunder 0.5 miles
Caremark Basingstoke and DeaneGoodunder 0.5 miles
Angelus HomecareGoodunder 0.5 miles
Premier23 Care Serviceunder 0.5 miles
NK Care Limitedunder 0.5 miles
Andrusida Care - HampshireRequires improvementunder 0.5 miles

Guides for families

Recently rated home care agencies near Basingstoke

SUPPORTED LIVING ENABLEMENT SERVICES
Good Sep 2026 · under 0.5 miles
SM Voice Advocacy Limited
Good Feb 2026 · 0.9 miles
Anytime Care 2020 (Hampshire)
Good Aug 2026 · 1.2 miles

On Time Care Ltd questions answered

Where is On Time Care Ltd?: Grove House Lutyens Close, Lychpit, Basingstoke, RG24 8AG. That is the office; visits happen in your own home, so confirm your area is covered.
What are On Time Care Ltd's fees?: On Time Care Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Is On Time Care Ltd regulated by the Care Quality Commission?: Yes: CQC lists it as a home care agency under location ID 1-12120056920, and has not yet been given an overall rating.
What type of care does On Time Care Ltd provide?: On Time Care Ltd is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
Does On Time Care Ltd support people with dementia?: Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.

Home care in nearby towns

In Hampshire

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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

On Time Care Ltd