Home care agency · Haverhill
Housing 21 - Shearman Court
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Housing 21 - Shearman Court- Address
- Mill Hill, Haverhill, CB9 8DE
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Pets
- Pets welcome (as stated on housing21.org.uk)
- Registered with CQC
- November 2010 (15 years)
- Part of
- Housing & Care 21
- Registered manager
- Nicola Jayne Culleton
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 16 Aug 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Haverhill: Home care in Haverhill (13) · Best rated home care agencies in Haverhill · Dementia care at home in Haverhill · Elderly care at home in Haverhill · Physical disability care at home in Haverhill
Read the full CQC inspection report · CQC location ID 1-125497925
Housing 21 - Shearman Court at a glance
Housing 21 - Shearman Court in Haverhill is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Housing 21. The service is registered to support older people and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (August 2019). It is one of 13 CQC-registered home care agencies that have an office within 7 miles of Haverhill; 7 of those are rated Good or Outstanding.
Who runs it
Housing 21 - Shearman Court is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
5 of its services are in Suffolk.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
What inspectors found
- were happy with the service they received from Housing and Care 21 – Sherman Court.
- People complimented the continuity of their care which was provided by skilled and competent staff.
- There were enough safely recruited staff to make sure that people had their needs met in a timely manner.
- Staff understood their responsibilities in relation to protecting people from the risk of harm.
Inspected 29 July 2019; report published 16 August 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Earlier inspections
- Mar 2017
- Aug 2019
- Today Rating 7 years old
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 16 August 2019
- CQC inspection report 11 March 2017
- Inspection report 13 February 2014
- Inspection report 19 October 2012
Map and area details
- Ward
- Haverhill Central
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- West Suffolk
- Local NHS (ICB)
- NHS Norfolk and Suffolk Integrated Care Board
- ONS area type
- Urban · further from a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in CB9 (10)
Bigger map · Plan a journey · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Housing 21 - Shearman Court over the years
CQC registration dates from November 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 4 CQC reports on file for this address; the newest is from 16 August 2019.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 103 of the 144 other agencies in Suffolk that CQC has rated.
How CQC rated each area
- Safe127 of 145 in Suffolk
- Effective131 of 144 in Suffolk
- Caring125 of 144 in Suffolk
- Responsive124 of 144 in Suffolk
- Well-led104 of 145 in Suffolk
As rated by CQC, published 16 August 2019. Under each rating: how many agencies in Suffolk share it.
Likely fees
We estimate visits from Housing 21 - Shearman Court at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Suffolk Council may contribute once it has carried out a free needs assessment.
Who they support
Taken from its CQC registration.
Around Haverhill
There are 9 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Haverhill Community Care, under 0.5 miles away.
Every one of the 5 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Haverhill Central ward, classed by ONS as urban (further from a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Family reviews
Be the first to review Housing 21 - Shearman Court. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Housing 21 - Shearman Court: common questions
- How much does care from Housing 21 - Shearman Court cost?
- No fee list from Housing 21 - Shearman Court has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Housing 21 - Shearman Court rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What services is Housing 21 - Shearman Court registered for?
- Housing 21 - Shearman Court is registered with CQC for: homecare agencies, supported housing, supported living. Ask the provider which needs it can meet now and as needs change.
- Who is the registered provider for Housing 21 - Shearman Court?
- On CQC's register the provider is Housing 21.
- Does Housing 21 - Shearman Court support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When was Housing 21 - Shearman Court last inspected?
- Its current CQC rating dates from 16 August 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Housing 21 - Shearman Court?
- Its office is at Mill Hill, Haverhill, CB9 8DE. Carers travel to people's homes, so check it covers your street.
- Is Housing 21 - Shearman Court registered with CQC?
- Registered, yes: location 1-125497925 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in August 2019.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.