Home care agency · Northolt
Northolt
Illustrative photo, not of Northolt- Address
- 16 Arrowscoutwalk, Ruislip Road, Northolt, UB5 6EE
- Run by
- Lean on Me Community Care Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Racheal Etta Agbor-Baxter
- Company check
- Active, trading since 2004 (22 years), accounts up to date (Companies House 05238350)
- Last CQC check
- 10 Mar 2021
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Ealing: Home care in Ealing (110) · Best rated home care agencies in Ealing · Dementia care at home in Ealing · Elderly care at home in Ealing · Physical disability care at home in Ealing · Live-in care in Ealing
Read the full CQC inspection report · CQC location ID 1-127625534
About this agency
Northolt is a CQC-registered home care agency in Northolt, run by Lean on Me Community Care Services Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Requires improvement overall (March 2021). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement. It is one of 110 CQC-registered home care agencies that are based in the borough of Ealing; 67 of those are rated Good or Outstanding.
History with CQC
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 6 overall ratings for it (2015–2021), starting at Inadequate; it has gone up 2 and down 1 time, and is now Requires improvement.
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 6, with the most recent dated 10 March 2021.
Reading Northolt's CQC ratings
For Northolt, Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Ealing, 9 of 76 rated agencies are Requires improvement for Safe (12%), while 7 of 76 rated agencies are Requires improvement for Effective (9%), while 1 of 76 rated agencies are Requires improvement for Caring (1%), while 3 of 76 rated agencies are Requires improvement for Responsive (4%), while 10 of 76 rated agencies are Requires improvement for Well-led (13%).
If you are considering it, read the Safe, Effective, Caring, Responsive and Well-led section of the report first and ask what has changed since the inspection.
Budgeting for this agency
We estimate visits from Northolt at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
For live-in care, expect around £1,620–£1,980 a week in this region.
Council help is possible below £23,250 in savings: ask Ealing Council for a free care needs assessment.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Daystarr Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
Every one of the 15 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Northolt West End ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
The registered provider
Northolt is run by Lean On Me Community Care Services Ltd (company 05238350), incorporated in 2004, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is nursing care, care for people with learning disabilities, mental health problems or substance misuse, other residential care and social work without accommodation for older and disabled people (which includes home care).
How its rating has changed
- May 2015
- Nov 2015
- Mar 2017
- Apr 2017
- Aug 2019
- Mar 2021
- Today Rating 5 years old
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 10 March 2021
- CQC inspection report 28 August 2019
- CQC inspection report 27 April 2017
- CQC inspection report 30 March 2017
- CQC inspection report 11 November 2015
- CQC inspection report 20 May 2015
The neighbourhood
- Ward
- Northolt West End
- Council
- London Borough of Ealing · paying for care
- Parliamentary constituency
- Ealing North
- NHS integrated care board
- NHS West and North London Integrated Care Board
- Type of area
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in UB5 (6)
Bigger map · Route planner · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
Key points from CQC's visit
- However, the provider had not always appropriately completed risk management plans regarding the risks of the COVID-19 virus to people's health and well-being so as to identify all t reasonably practicable measures to reduce those risks.
- The provider's systems in place to monitor the quality of the service and make improvements when required had not always been effective.
- Despite the provider's checks and audits some people's care plans had not been updated to set out the care they received, reflect people's preferences or clearly identify how to meet some people's communication or sensory impairment needs.
- We found the provider's systems for coordinating care visits only provided limited assurance staff were always deployed effectively to meet people's care needs.
Inspected 7 January 2021; report published 10 March 2021; supporting 72 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Each area CQC checks
- Safe9 of 76 in Ealing
- Effective7 of 76 in Ealing
- Caring1 of 76 in Ealing
- Responsive3 of 76 in Ealing
- Well-led10 of 76 in Ealing
CQC key question ratings, published 10 March 2021. Under each rating: how many agencies in Ealing share it.
Family reviews
There are no reviews of Northolt yet. If you know the service, your experience could help someone else.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
How Northolt compares
- Rated Requires improvement. Across Ealing, 91% of the 74 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (March 2021) is more recent than 7% of agency ratings in Ealing.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Ealing lists 6.
- Areas CQC rated below Good: Safe (12% of home care agencies in Ealing are also rated below Good here); Effective (9% of home care agencies in Ealing are also rated below Good here); Caring (1% of home care agencies in Ealing are also rated below Good here); Responsive (4% of home care agencies in Ealing are also rated below Good here); Well-led (14% of home care agencies in Ealing are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Ealing (Oct 2026).
Closest alternatives
Guides for families
Recently rated home care agencies near Ealing
- One Impact Care - EalingJun 2026 · under 0.5 miles
- Lalis Direct Care LtdFeb 2026 · under 0.5 miles
- Holistic Centred Care LtdMar 2026 · under 0.5 miles
What families ask about Northolt
- What kind of care can Northolt offer?
- Northolt is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who is the registered provider for Northolt?
- Northolt is run by Lean on Me Community Care Services Ltd, the registered provider on the CQC register.
- How much does care from Northolt cost?
- We don't have published prices from Northolt yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- How is Northolt rated for safety and leadership?
- CQC rates five key questions. For Northolt: Safe: Requires improvement; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- Where is Northolt?
- Its office is at 16 Arrowscoutwalk, Ruislip Road, Northolt, UB5 6EE. Carers travel to people's homes, so check it covers your street.
- Is Northolt regulated by the Care Quality Commission?
- Northolt is on the CQC register as a home care agency (ID 1-127625534) and was rated Requires improvement overall in March 2021.
- Is Northolt registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When did CQC last rate Northolt?
- The latest rating is dated 10 March 2021, 5 years ago; ask whether there have been changes since.
Look further afield
In Ealing
Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.
Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.