Home care agency · Ipswich
Housing 21 - Holm Court
Typical fee here £31.50–£38.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Top rated 2026 · one of the services in Suffolk rated Outstanding by CQC
Illustrative photo, not of Housing 21 - Holm Court- Address
- Wainwright Way, Kesgrave, Ipswich, IP5 2XU
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Pets
- Pets welcome (as stated on housing21.org.uk)
- Registered with CQC
- November 2010 (15 years)
- Part of
- Housing & Care 21
- Registered manager
- John Gordon Savage
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 5 Jun 2026
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
More in Ipswich: Home care in Ipswich (86) · Best rated home care agencies in Ipswich · Dementia care at home in Ipswich · Elderly care at home in Ipswich · Physical disability care at home in Ipswich · Live-in care in Ipswich
CQC page for this service · CQC location ID 1-125497802
An overview of Housing 21 - Holm Court
Registered with CQC as a home care agency that also provides supported living, Housing 21 - Holm Court is based in Ipswich, run by Housing 21. It supports older people, with registered specialisms in dementia, physical disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Outstanding overall (June 2026). It is one of 37 CQC-registered home care agencies that have an office within 7 miles of Woodbridge; 23 of those are rated Good or Outstanding.
What CQC's inspectors reported
- Housing 21 Holm Court is an extra care housing service where people live in their own flats within the building.
- The service provides a personal care service to older people, and people living with dementia, mental health, sensory impairment, and physical disability.
- Not everyone who used the service received personal care.
- A person told us, “I am very happy here, all of the staff are so kind.” A relative said, “Throughout [family member’s] stay at Holm Court [family member] received excellent care and attention.
Inspected 4 September 2017; report published 1 November 2017; supporting 26 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The ratings in context
Looking at the five areas: Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Suffolk, 17 of 144 rated agencies are Outstanding for Caring (12%), while 19 of 145 rated agencies are Outstanding for Well-led (13%).
Under CQC's newer scoring, its strongest area is Well-led at 93% and its lowest is Safe at 75%, averaging 84% overall.
Outstanding ratings for a single area are uncommon; the Caring and Well-led section of the report gives examples of what inspectors saw.
Housing 21 - Holm Court over the years
Housing 21 - Holm Court has been registered with CQC since November 2010, about 15 years.
CQC has published 3 overall ratings for it (2015–2026), starting at Good and improving to Outstanding.
CQC lists 6 reports for this location, the latest dated 1 November 2017.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Housing 21 - Holm Court scores 84%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 90%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals4 · Exceptional
- Independence, choice and control4 · Exceptional
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 86%
- Person-centred Care3 · Good
- Care provision, Integration and continuity4 · Exceptional
- Providing Information3 · Good
- Listening to and involving people4 · Exceptional
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future4 · Exceptional
Well-led 93%
- Shared direction and culture4 · Exceptional
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up4 · Exceptional
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability4 · Exceptional
- Partnerships and communities4 · Exceptional
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 7 April 2026, published 5 June 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Ratings over time
- Jun 2015
- Nov 2017
- Jun 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 1 November 2017
- CQC inspection report 3 June 2015
- Inspection report 31 July 2014
- Inspection report 25 September 2013
- Inspection report 27 July 2013
- Inspection report 15 June 2012
Finding it
- Ward
- Kesgrave
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Central Suffolk and North Ipswich
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
Larger map · Directions · Base map © OpenStreetMap
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Registered specialisms
Taken from its CQC registration.
Likely fees
We estimate visits from Housing 21 - Holm Court at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Suffolk Council may pay part of the cost after a free care needs assessment.
The five key questions
- Safe75% score127 of 145 in Suffolk
- Effective75% score131 of 144 in Suffolk
- Caring90% score17 of 144 in Suffolk
- Responsive86% score124 of 144 in Suffolk
- Well-led93% score19 of 145 in Suffolk
Ratings from CQC's most recent report, published 5 June 2026. Under each rating: how many agencies in Suffolk share it; for example, 17 of 144 agencies in Suffolk rated Outstanding for Caring.
The company behind Housing 21 - Holm Court
Housing 21 - Holm Court is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
5 of its services are in Suffolk.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
Around Ipswich
There are 14 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Alina Homecare - Ipswich, 1.3 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (8 of the nearest 25).
1 of the 18 nearest rated agencies has a more recent rating than this one.
It sits in Kesgrave ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Family reviews
Be the first to review Housing 21 - Holm Court. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Housing 21 - Holm Court in local context
- Rated Outstanding. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (June 2026) is more recent than 96% of agency ratings in Suffolk.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Suffolk lists 5.
Comparison set: every registered home care agency in Suffolk, CQC data for Oct 2026.
Also nearby
Guides for families
Newer ratings near Ipswich
- Hales Group Limited - IpswichDec 2025 · 1.4 miles
- Above & Beyond Care LtdJul 2026 · 2.8 miles
- True Nest Care LimitedAug 2026 · 4.1 miles
Frequently asked about Housing 21 - Holm Court
- Which provider runs Housing 21 - Holm Court?
- On CQC's register the provider is Housing 21.
- What kind of care can Housing 21 - Holm Court offer?
- Housing 21 - Holm Court is registered with CQC for: homecare agencies, supported housing, supported living. Ask the provider which needs it can meet now and as needs change.
- Is Housing 21 - Holm Court rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Housing 21 - Holm Court cost?
- Housing 21 - Holm Court's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Housing 21 - Holm Court registered with CQC?
- Housing 21 - Holm Court is on the CQC register as a home care agency (ID 1-125497802) and was rated Outstanding overall in June 2026.
- Where is Housing 21 - Holm Court?
- The agency's base is Wainwright Way, Kesgrave, Ipswich, IP5 2XU. Confirm that its carers travel to your area.
- When did CQC last rate Housing 21 - Holm Court?
- 5 June 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- Can Housing 21 - Holm Court care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.