Home care agency · Hailsham
Apex Prime Care - Hailsham
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Apex Prime Care - Hailsham- Address
- First Floor, 1 Town House Garden, Market Street, Hailsham, BN27 2AE
- Run by
- Apex Prime Care Ltd (15 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2020 (6 years)
- Part of
- Cera Care
- Registered manager
- Jaqueline Anne Reed
- Company check
- Active, trading since 2001 (25 years), accounts up to date (Companies House 04296566)
- Last CQC check
- 1 Oct 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Hailsham: Home care in Hailsham (43) · Best rated home care agencies in Hailsham · Dementia care at home in Hailsham · Elderly care at home in Hailsham · Physical disability care at home in Hailsham · Live-in care in Hailsham
CQC page for this service · CQC location ID 1-8367032017
An overview of Apex Prime Care - Hailsham
Registered with CQC as a home care agency, Apex Prime Care - Hailsham is based in Hailsham, run by Apex Prime Care Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Requires improvement overall (October 2022). Responsive and Well-led were rated Requires improvement. It is one of 43 CQC-registered home care agencies that have an office within 7 miles of Hailsham; 28 of those are rated Good or Outstanding.
Reading Apex Prime Care - Hailsham's CQC ratings
Area by area, Responsive and Well-led are rated below Good; 3 other areas are Good.
Across East Sussex, 2 of 83 rated agencies are Requires improvement for Responsive (2%), while 16 of 83 rated agencies are Requires improvement for Well-led (19%).
The Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
What inspectors found
- he timings of people's care calls varied and did not consistently match the times recorded in people's weekly rotas.
- This had an impact on people with some people having to reschedule health appointments and social events.
- A person told us, "My morning call often comes so late I miss meeting up with my friends and I can't plan to see them." A system was in place for staff to call the office when running late however this system was not working.
- People told us that when raising issues or complaints, their calls were not well managed and that they felt 'fobbed off' when wanting to speak with managers.
Inspected 12 August 2022; report published 1 October 2022; supporting 90 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Earlier inspections
- Jun 2017
- Aug 2018
- Oct 2022
- Today Rating 4 years old
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 1 October 2022
The neighbourhood
- Ward
- Hailsham Central
- Parliamentary constituency
- Sussex Weald
- Integrated care board
- NHS Surrey and Sussex Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in BN27 (7)
View on OpenStreetMap · Directions · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Ratings for safety, care and leadership
- Safe75 of 83 in East Sussex
- Effective78 of 83 in East Sussex
- Caring75 of 83 in East Sussex
- Responsive2 of 83 in East Sussex
- Well-led16 of 83 in East Sussex
Source: CQC, published 1 October 2022. Under each rating: how many agencies in East Sussex share it.
Needs it is registered to meet
Specialisms as registered with CQC.
The registered provider
Apex Prime Care - Hailsham is run by Apex Prime Care Ltd (company 04296566), incorporated in 2001, 18 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Apex Prime Care Ltd runs 15 CQC-registered services across 11 council areas; 11 of the 14 with a rating are Good or Outstanding (79%), against 88% for the same mix of services across England.
3 of its services are in East Sussex.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Apex Prime Care - Hailsham over the years
CQC registration dates from February 2020, so the service has been operating for around 6 years under its current registration.
CQC has published 3 overall ratings for it (2017–2022), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Requires improvement.
4 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Likely fees
We estimate visits from Apex Prime Care - Hailsham at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, East Sussex Council may contribute once it has carried out a free needs assessment.
Around Hailsham
There are 6 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is Care at Home Services (South East) Limited – Eastbourne, Hailsham and the Weald, under 0.5 miles away.
9 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Hailsham Central ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Family reviews
There are no reviews of Apex Prime Care - Hailsham yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Apex Prime Care - Hailsham in local context
- Rated Requires improvement. Across East Sussex, 93% of the 81 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (October 2022) is more recent than 54% of agency ratings in East Sussex.
- Registered with CQC in 2020: it has been registered longer than 54% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in East Sussex lists 5.
- Areas CQC rated below Good: Responsive (2% of home care agencies in East Sussex are also rated below Good here); Well-led (20% of home care agencies in East Sussex are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for East Sussex as at Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Hailsham with recent ratings
- Home Instead – Eastbourne and HailshamFeb 2026 · 3.2 miles
- 13BSep 2026 · under 0.5 miles
- Care at Home Services (South East) Limited – Eastbourne, Hailsham and the WealdMay 2026 · under 0.5 miles
Frequently asked about Apex Prime Care - Hailsham
- Is Apex Prime Care - Hailsham regulated by the Care Quality Commission?
- Apex Prime Care - Hailsham is on the CQC register as a home care agency (ID 1-8367032017) and was rated Requires improvement overall in October 2022.
- What is Apex Prime Care - Hailsham's address?
- First Floor, 1 Town House Garden, Market Street, Hailsham, BN27 2AE. That is the office; visits happen in your own home, so confirm your area is covered.
- When did CQC last rate Apex Prime Care - Hailsham?
- CQC published the current rating on 1 October 2022, 4 years ago. Older ratings are common, so ask about changes since.
- Does Apex Prime Care - Hailsham support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Who is the registered provider for Apex Prime Care - Hailsham?
- On CQC's register the provider is Apex Prime Care Ltd.
- What kind of care can Apex Prime Care - Hailsham offer?
- Registration for Apex Prime Care - Hailsham covers: homecare agencies. Check which of these it offers today.
- Is Apex Prime Care - Hailsham rated well for safety?
- CQC rates five key questions. For Apex Prime Care - Hailsham: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- How much does care from Apex Prime Care - Hailsham cost?
- Apex Prime Care - Hailsham's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Look further afield
In East Sussex
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.