Home care agency · Bristol
Housing 21 - Hillside Court
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Housing 21 - Hillside Court- Address
- Batten Road, St George, Bristol, BS5 8NL
- Run by
- Housing 21 (47 services)
- Type of provider
- Independent
- Service
- Home care agency, Supported housing
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Pets
- Pets welcome (as stated on housing21.org.uk)
- Registered with CQC
- November 2010 (15 years)
- Part of
- Housing & Care 21
- Registered manager
- Kiri Denise Leigh
- Company check
- Active, accounts up to date (Companies House IP16791R)
- Last CQC check
- 5 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Bristol: Home care in Bristol (168) · Best rated home care agencies in Bristol · Elderly care at home in Bristol · Care for adults under 65 at home in Bristol · Live-in care in Bristol · 24-hour care in Bristol
Open CQC's full report · CQC location ID 1-125497859
About this agency
Housing 21 - Hillside Court is a CQC-registered home care agency in Bristol, run by Housing 21. It is registered to support adults of all ages.
At its most recent rating, CQC judged it Good overall (December 2019). It is one of 118 CQC-registered home care agencies that have an office within 7 miles of Kingswood; 66 of those are rated Good or Outstanding.
How long it has been running
CQC registration dates from November 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2016–2019), starting at Requires improvement and improving to Good.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
CQC lists 6 reports for this location, the latest dated 5 December 2019.
What it may cost
We estimate visits from Housing 21 - Hillside Court at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Bristol, City of Council for a free care needs assessment.
The five key questions
- Safe56 of 59 in Bristol, City of
- Effective55 of 59 in Bristol, City of
- Caring53 of 59 in Bristol, City of
- Responsive49 of 59 in Bristol, City of
- Well-led52 of 59 in Bristol, City of
From CQC's latest report, published 5 December 2019. Under each rating: how many agencies in Bristol, City of share it.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is V Care Consultancy Services Limited, under 0.5 miles away.
14 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in St George Central ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
What inspectors found
- People told us they received their medicines as prescribed.
- Staff completed medication training and their competency was checked.
- Staff described signs they would look for to identify abuse and records showed appropriate action was taken to safeguard people.
- There were sufficient numbers of staff who were safely recruited.
Inspected 29 October 2019; report published 5 December 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Needs it is registered to meet
Specialisms as registered with CQC.
The ratings in context
All five areas CQC looks at are rated Good for Housing 21 - Hillside Court: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 51 of the 58 other agencies in Bristol, City of that CQC has rated.
Earlier inspections
- Mar 2016
- Apr 2017
- Dec 2019
- Today Rating 6 years old
Published CQC ratings in date order.
Inspection reports to read
- CQC inspection report 5 December 2019
- CQC inspection report 5 April 2017
- CQC inspection report 31 March 2016
- Inspection report 9 October 2013
- Inspection report 26 June 2013
- Inspection report 15 August 2012
Finding it
- Ward
- St George Central
- Council
- Bristol City Council · paying for care
- Parliamentary constituency
- Bristol East
- Local NHS (ICB)
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in BS5 (18)
Bigger map · Route planner · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
The company behind Housing 21 - Hillside Court
Housing 21 - Hillside Court is run by Housing 21 (company IP16791R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Housing 21 runs 47 CQC-registered services across 19 council areas; 45 of the 47 with a rating are Good or Outstanding (96%), against 88% for the same mix of services across England.
2 of its services are in Bristol, City of.
It trades under the Housing & Care 21 brand, which covers 47 services run by 1 registered provider.
Family reviews
No family has reviewed Housing 21 - Hillside Court on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Housing 21 - Hillside Court in local context
- Rated Good. Across Bristol, City of, 100% of the 57 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (December 2019) is more recent than 14% of agency ratings in Bristol, City of.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Bristol, City of lists 6.
All figures compare it with other home care agencies in Bristol, City of; CQC register, Oct 2026.
Closest alternatives
Guides for families
Recently rated home care agencies near Bristol
- Care and Support Service - Monica Wills HouseSep 2026 · 4.7 miles
- Stepping Stones to IndependenceDec 2025 · 0.9 miles
- East Bristol Reablement ServiceMay 2026 · 1.9 miles
Housing 21 - Hillside Court: common questions
- Who is the registered provider for Housing 21 - Hillside Court?
- Housing 21 is the registered provider for Housing 21 - Hillside Court.
- What services is Housing 21 - Hillside Court registered for?
- CQC lists Housing 21 - Hillside Court under: homecare agencies, supported housing. Check which of these it is actively providing now.
- Is Housing 21 - Hillside Court rated well for safety?
- CQC rates five key questions. For Housing 21 - Hillside Court: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Housing 21 - Hillside Court charge?
- Housing 21 - Hillside Court hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Housing 21 - Hillside Court a registered provider?
- Yes. Housing 21 - Hillside Court is registered with the Care Quality Commission as a home care agency (location ID 1-125497859) and was rated Good overall in December 2019.
- What is Housing 21 - Hillside Court's address?
- Its office is at Batten Road, St George, Bristol, BS5 8NL. Carers travel to people's homes, so check it covers your street.
- When was Housing 21 - Hillside Court last inspected?
- 5 December 2019 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
- Can Housing 21 - Hillside Court care for someone with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
Home care in nearby towns
In Bristol, City of
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.