Care home · Polegate
Victoria House Care Home
Typical fee here £1,750–£2,140 a week Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Victoria House Care Home- Address
- 71-73 Victoria Road, Polegate, BN26 6BX
- Run by
- Supreme Care UK Ltd
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 26 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Clare Elizabeth Brooks
- Company check
- Active, trading since 2000 (25 years), accounts up to date (Companies House 04119276)
- Last CQC check
- 23 Feb 2024
- Typical fees Estimated
- £1,750–£2,140 a week for residential care (dementia). Estimate only (Care UK homes publish prices above their area average), from published local rates. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Polegate: Care homes in Polegate (5) · Care homes for dementia care in Polegate · Care homes for elderly care in Polegate
CQC page for this service · CQC location ID 1-113052074
An overview of Victoria House Care Home
Victoria House Care Home in Polegate is registered with the Care Quality Commission as a residential care home, run by Supreme Care UK Ltd. The service is registered to support older people and lists dementia among its specialisms.
CQC rated it Good overall (February 2024). Well-led was rated Requires improvement. It is one of 5 CQC-registered care homes in and around Polegate; 3 of those are rated Good or Outstanding.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Queensmead Residential Home, under 0.5 miles away.
7 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Polegate North ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (5 min), a shop (4 min), a café (4 min), a bus stop (1 min) and a railway station (7 min), which matters for residents who can go out and for visiting family.
Budgeting for this home
We estimate Victoria House Care Home at £1,750–£2,140 a week for residential care (dementia), based on published prices in the region (Care UK homes publish prices above their area average). Over a year that is roughly £91k–£111k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
People with savings under £23,250 may get help from East Sussex Council after a needs and financial assessment.
History with CQC
Victoria House Care Home has been registered with CQC since January 2011, about 15 years.
CQC has published 8 overall ratings for it (2015–2024), starting at Inadequate and improving to Good.
Reports on record: 6, with the most recent dated 13 November 2019.
Strengths and weak spots in the ratings
For Victoria House Care Home, Well-led is rated below Good; 4 other areas are Good.
Across East Sussex, 84 of 261 rated care homes are Requires improvement for Well-led (32%).
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Well-led at 50%, averaging 68% overall.
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Specialisms
As listed with the regulator.
CQC's scores in detail
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Victoria House Care Home scores 68%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 50%
- Shared direction and culture2 · Some shortfalls
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up2 · Some shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation2 · Some shortfalls
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 7 December 2023, published 23 February 2024 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Past CQC ratings
- Oct 2015
- Jan 2016
- Jul 2016
- Sep 2017
- Jan 2018
- Oct 2018
- Nov 2019
- Feb 2024
- Today Rating 2 years old
Overall ratings CQC has published for this location, oldest first.
CQC documents
- CQC inspection report 13 November 2019
- CQC inspection report 27 October 2018
- CQC inspection report 25 January 2018
- CQC inspection report 28 September 2017
- CQC inspection report 1 July 2016
- CQC inspection report 28 January 2016
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 17 November 2025 by Wealden. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Victoria House Rest Home"). Open Government Licence.
Map and area details
- Ward
- Polegate North
- Parliamentary constituency
- Lewes
- NHS planning area
- NHS Surrey and Sussex Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Care homes in BN26 (8)
View on OpenStreetMap · How to get there · OpenStreetMap (ODbL)
Close by
- Bus stop 40 m (1 min walk) · 10 stops within 600 m
- Railway station Polegate, 590 m (7 min walk)
- GP surgery Downlands Medical Centre, 320 m (4 min walk)
- Pharmacy Procter Health Care, 380 m (5 min walk)
- Shop Millfields Store, 300 m (4 min walk)
- Café You Raise Me Up, 340 m (4 min walk)
- Place of worship Polegate Free Church, 310 m (4 min walk)
- Library Polegate Library, 270 m (3 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Ward and NHS boundaries from official postcode data, Open Government Licence.
CQC ratings, area by area
- Safe75% score229 of 261 in East Sussex
- Effective75% score247 of 261 in East Sussex
- Caring70% score253 of 261 in East Sussex
- Responsive71% score238 of 261 in East Sussex
- Well-led50% score84 of 261 in East Sussex
As rated by CQC, published 23 February 2024. Under each rating: how many care homes in East Sussex share it.
Who runs it
Victoria House Care Home is run by Supreme Care Uk Ltd (company 04119276), incorporated in 2000, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Key points from CQC's visit
- Victoria House Care Home provides accommodation and personal care for up to 26 older people living with a range of health care needs.
- Some people required support with memory loss and dementia, whilst others were reliant on care staff to assist them with their personal care and health needs.
- At our last inspection, the service was rated Good overall.
- Comments included, “I do feel safe, they are very good, very kind,” and “I am safe here, they care and make sure of it.” A relative said, “I am very glad we chose this place, I know they are safe and cared for.” People told us that they could speak to any staff if they had a grumble, felt unhappy or vulnerable.
Inspected 16 October 2019; report published 13 November 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
What families ask about Victoria House Care Home
- How did Victoria House Care Home score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How much does Victoria House Care Home charge?
- No fee list from Victoria House Care Home has reached us. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Request a written quote and check what is charged on top.
- Who is the registered provider for Victoria House Care Home?
- The registered provider is Supreme Care UK Ltd, according to CQC.
- How many beds does Victoria House Care Home have?
- Victoria House Care Home has 26 registered places. Ask how many are free now and which rooms have en-suites.
- When did CQC last rate Victoria House Care Home?
- The rating now shown was published on 23 February 2024, 2 years ago. Ask what has changed since then, for example in management or staffing.
- Does Victoria House Care Home support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Victoria House Care Home a registered provider?
- It is. The CQC register records Victoria House Care Home as a care home, location ID 1-113052074 and was rated Good overall in February 2024.
- What is Victoria House Care Home's address?
- It is at 71-73 Victoria Road, Polegate, BN26 6BX.
- What kind of care can Victoria House Care Home offer?
- Victoria House Care Home is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.