Care home · Horam
Millcroft
Typical fee here £1,400–£1,710 a week Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Millcroft- Address
- Vines Cross Road, Horam, TN21 0HF
- Run by
- Millcroft & York Lodge Care Homes Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 24 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Cynthia Viloria
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04484475)
- Last CQC check
- 10 Sep 2019
- Typical fees Estimated
- £1,400–£1,710 a week for residential care. Estimate only, from published local rates. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Heathfield: Care homes in Heathfield (5) · Care homes for elderly care in Heathfield
Open CQC's full report · CQC location ID 1-132718763
Millcroft at a glance
Millcroft is a CQC-registered residential care home in Horam, run by Millcroft & York Lodge Care Homes Limited. Its CQC registration covers older people, including people living with sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2019). It is one of 5 CQC-registered care homes in and around Heathfield; 3 of those are rated Good or Outstanding.
History with CQC
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
5 reports have been published for this location, most recently on 10 September 2019.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 172 of the 260 other care homes in East Sussex that CQC has rated.
What inspectors found
- People told us they felt safe living at the service.
- They are there if you need them." Risks to people were managed effectively.
- Staff understood their responsibility for safeguarding people and knew how to report suspected abuse.
- There were enough suitable staff to care for people safely and the provider had robust recruitment procedures.
Inspected 15 August 2019; report published 10 September 2019; supporting 20 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How it fits locally
There are 3 other care homes within 3 miles, 1 of them rated Good or Outstanding; the nearest is Quality Reliable Care Limited, 1.2 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (5 of the nearest 25).
19 of the 22 nearest rated care homes have a more recent rating than this one.
It sits in Horam & Punnetts Town ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Within about a 10-minute walk there is a pharmacy (9 min), a shop (8 min), a café (7 min) and a bus stop (6 min), which matters for residents who can go out and for visiting family.
Budgeting for this home
We estimate Millcroft at £1,400–£1,710 a week for residential care, based on published prices in the region. Over a year that is roughly £73k–£89k.
Ask what notice is given before a fee increase and what triggers one.
East Sussex Council can help with costs for people with savings under £23,250, starting with a free assessment.
Earlier inspections
- Nov 2016
- Sep 2019
- Today Rating 7 years old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 10 September 2019
- CQC inspection report 25 November 2016
- Inspection report 7 November 2013
- Inspection report 10 April 2013
- Inspection report 11 June 2012
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 22 January 2026 by Wealden. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Millcroft Care Home"). Open Government Licence.
Finding it
- Ward
- Horam & Punnetts Town
- Parliamentary constituency
- Sussex Weald
- Integrated care board
- NHS Surrey and Sussex Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in TN21 (6)
View on OpenStreetMap · Directions · Map © OpenStreetMap contributors
Local amenities
- Bus stop 500 m (6 min walk)
- Pharmacy Manor Pharmacy, 720 m (9 min walk)
- Shop Station Bakery,T/as Village Stores, 670 m (8 min walk)
- Café Cadence Clubhouse, 560 m (7 min walk)
- Place of worship Horam Chapel, 650 m (8 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
The company behind Millcroft
Millcroft is run by Millcroft & York Lodge Care Homes Limited (company 04484475), incorporated in 2002, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Millcroft & York Lodge Care Homes Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 2 are in East Sussex, so it is a local operator rather than a national chain.
Who it can help
From the CQC register; ask how each need is met in practice.
Ratings for safety, care and leadership
- Safe229 of 261 in East Sussex
- Effective247 of 261 in East Sussex
- Caring253 of 261 in East Sussex
- Responsive238 of 261 in East Sussex
- Well-led173 of 261 in East Sussex
From CQC's latest report, published 10 September 2019. Under each rating: how many care homes in East Sussex share it.
Family reviews
Nobody has reviewed Millcroft here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Millcroft: common questions
- What kind of care can Millcroft offer?
- Millcroft is registered for residential homes. Ask which of these it provides at the moment.
- Where is Millcroft based?
- It is at Vines Cross Road, Horam, TN21 0HF.
- Is Millcroft a registered provider?
- Yes: CQC lists it as a care home under location ID 1-132718763 and was rated Good overall in September 2019.
- Can Millcroft care for someone with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- How recent is Millcroft's CQC rating?
- CQC published the current rating on 10 September 2019, 7 years ago. Older ratings are common, so ask about changes since.
- How many beds does Millcroft have?
- Millcroft is registered for up to 24 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Which provider runs Millcroft?
- CQC lists Millcroft & York Lodge Care Homes Limited as the provider responsible for Millcroft.
- How much does care from Millcroft cost?
- Millcroft's prices aren't on our site yet. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Get the quote in writing, including any extra charges.
- Is Millcroft rated well for safety?
- CQC rates five key questions. For Millcroft: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
More care homes nearby
In East Sussex
Free download
A 40-point checklist for comparing care homes
Covers CQC checks, staff, daily routine, rooms, fees and contracts, with columns for three homes.
Show families your CQC rating on your own site
Copy and paste this code into your site. If CQC changes your rating, the badge updates too.
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.