Care home · Ilfracombe
Hilldales Residential Care Home
Typical fee here £1,370–£1,680 a week Estimate
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Illustrative photo, not of Hilldales Residential Care Home- Address
- 10-13 Oxford Park, Ilfracombe, EX34 9JS
- Run by
- Hilldales Residential Care Home Ltd
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 56 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2021 (5 years)
- Registered manager
- *
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13131895)
- Last CQC check
- 20 Oct 2025
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
More in Ilfracombe: Care homes in Ilfracombe (8) · Best rated care homes in Ilfracombe · Care homes for dementia care in Ilfracombe · Care homes for elderly care in Ilfracombe · Care homes for physical disability care in Ilfracombe
See this service on the CQC website · CQC location ID 1-10290874191
Hilldales Residential Care Home at a glance
Hilldales Residential Care Home is a CQC-registered residential care home in Ilfracombe, run by Hilldales Residential Care Home Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (October 2025). It is one of 8 CQC-registered care homes in and around Ilfracombe; 5 of those are rated Good or Outstanding.
Who runs it
Hilldales Residential Care Home is run by Hilldales Residential Care Home Ltd (company 13131895), incorporated in 2021.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Who they support
Registration details from CQC.
The inspection, summarised
- This assessment was carried out as we had concerns in relation to the leadership and management of the service.
- The provider was previously in breach of the legal regulation in relation to safe care and treatment.
- Improvements were found at this assessment and the provider was no longer in breach of this regulation.
- People said they felt safe with staff and were happy with the support provided by them.
Inspected 19 August 2022; report published 28 September 2022; supporting 46 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Ratings for safety, care and leadership
- Safe75% score252 of 287 in Devon
- Effective75% score260 of 287 in Devon
- Caring70% score248 of 287 in Devon
- Responsive71% score249 of 287 in Devon
- Well-led75% score231 of 287 in Devon
As rated by CQC, published 20 October 2025. Under each rating: how many care homes in Devon share it.
Budgeting for this home
We estimate Hilldales Residential Care Home at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Ask what notice is given before a fee increase and what triggers one.
With savings below £23,250, Devon Council may contribute once it has carried out a free needs assessment.
Detailed scores
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Hilldales Residential Care Home scores 73%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 3 September 2024, published 20 October 2025, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Past CQC ratings
- Aug 2022
- Sep 2022
- Oct 2025
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 28 September 2022
- CQC inspection report 27 August 2022
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 26 September 2025 by North Devon. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Hilldales Residential Care Home"). Open Government Licence.
Map and area details
- Ward
- Ilfracombe East
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- North Devon
- NHS integrated care board
- NHS Devon Integrated Care Board
- Area classification
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Care homes in EX34 (8)
See the wider area · Directions · OpenStreetMap (ODbL)
Close by
- Bus stop 170 m (2 min walk) · 16 stops within 600 m
- GP surgery Warwick Practice, 490 m (6 min walk)
- Pharmacy Lloyds Pharmacy, 200 m (3 min walk)
- Shop Ilfracombe Local Convenience Shop, 160 m (2 min walk)
- Park Oxford Park play area, 50 m (1 min walk)
- Café Annie and the Flint, 160 m (2 min walk)
- Place of worship St Peter's Church, 130 m (2 min walk)
- Library Ilfracombe Library, 300 m (4 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward and NHS boundaries from official postcode data, Open Government Licence.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Hilldales Residential Care Home: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 230 of the 286 other care homes in Devon that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 70%, averaging 73% overall.
How it fits locally
There are 7 other care homes within 3 miles, 4 of them rated Good or Outstanding; the nearest is Seaview Haven, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (2 of the nearest 7); physical disabilities (2 of the nearest 7).
3 of the 7 nearest rated care homes have a more recent rating than this one.
It sits in Ilfracombe East ward, classed by ONS as urban (further from a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Within about a 10-minute walk there is a GP surgery (6 min), a pharmacy (3 min), a shop (2 min), a park (1 min), a café (2 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
History with CQC
Hilldales Residential Care Home has been registered with CQC since March 2021, about 5 years.
CQC has published 3 overall ratings for it (2022–2025), starting at Inspected but not rated and improving to Good.
Reports on record: 2, with the most recent dated 28 September 2022.
Family reviews
There are no reviews of Hilldales Residential Care Home yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other care homes locally
- Rated Good. Across Devon, 90% of the 287 rated care homes are Good or Outstanding and 21 are Outstanding.
- Its rating (October 2025) is more recent than 86% of care home ratings in Devon.
- With 56 beds it is larger than 91% of care homes in Devon, where the typical home has 25.
- Registered with CQC in 2021: it has been registered longer than 18% of care homes in the area.
- It lists 6 specialisms with CQC; the typical care home in Devon lists 3.
Benchmarked against all CQC-registered care homes in Devon (Oct 2026).
Closest alternatives
Guides for families
Newer ratings near Ilfracombe
- Edenmore Nursing HomeOct 2025
- Belmont Grange LimitedMay 2025
Hilldales Residential Care Home: common questions
- Is Hilldales Residential Care Home regulated by the Care Quality Commission?
- It is. The CQC register records Hilldales Residential Care Home as a care home, location ID 1-10290874191 and was rated Good overall in October 2025.
- Where is Hilldales Residential Care Home?
- It is at 10-13 Oxford Park, Ilfracombe, EX34 9JS.
- What services is Hilldales Residential Care Home registered for?
- Registration for Hilldales Residential Care Home covers: residential homes. Check which of these it offers today.
- How recent is Hilldales Residential Care Home's CQC rating?
- CQC published the current rating on 20 October 2025, 1 year ago. Older ratings are common, so ask about changes since.
- Is Hilldales Residential Care Home registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Who runs Hilldales Residential Care Home?
- Hilldales Residential Care Home is run by Hilldales Residential Care Home Ltd, the registered provider on the CQC register.
- How many residents can Hilldales Residential Care Home take?
- Hilldales Residential Care Home is registered for up to 56 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- How is Hilldales Residential Care Home rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Hilldales Residential Care Home cost?
- No fee list from Hilldales Residential Care Home has reached us. Residential care home typically costs £1,445 a week (average 2026 self-funder fees in South West). Ask for a written quote that includes weekend and bank holiday rates.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.