Care home · Market Rasen
Waterloo House
Typical fee here £1,160–£1,410 a week Estimate
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Illustrative photo, not of Waterloo House- Address
- Walesby Road, Market Rasen, LN8 3EX
- Run by
- Platinum Care (Lincoln) Ltd
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 35 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Garden
- Garden for residents (as stated on waterloohousecarehome.co.uk)
- En-suite rooms
- En-suite rooms available (as stated on waterloohousecarehome.co.uk)
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Susan Jane Riggall
- Company check
- Active, trading since 1978 (47 years), accounts up to date (Companies House 01404349)
- Last CQC check
- 29 Nov 2022
- Typical fees Estimated
- £1,160–£1,410 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
More in Market Rasen: Care homes in Market Rasen (3) · Care homes for elderly care in Market Rasen
CQC page for this service · CQC location ID 1-121442733
Waterloo House at a glance
Waterloo House in Market Rasen is registered with the Care Quality Commission as a residential care home, run by Platinum Care (Lincoln) Ltd. The service is registered to support adults of all ages and lists dementia and mental health conditions among its specialisms.
CQC rated it Requires improvement overall (November 2022). Safe, Effective and Well-led were rated Requires improvement. It is one of 3 CQC-registered care homes in and around Market Rasen; 2 of those are rated Good or Outstanding.
What the ratings tell you
Looking at the five areas: Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Lincolnshire, 63 of 262 rated care homes are Requires improvement for Safe (24%), while 30 of 262 rated care homes are Requires improvement for Effective (11%), while 68 of 262 rated care homes are Requires improvement for Well-led (26%).
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
Who the service is registered for
Specialisms as registered with CQC.
Inspection findings in brief
- Since our last inspection a new manager had been appointed.
- Although they had only been in post a few months, the new manager had already won the trust and respect of their team and had started to establish a positive organisational culture.
- With support from an external consultant, head office personnel and senior staff in the service the new manager had worked hard to address the various concerns identified at our last inspection.
- Under their leadership, improvements had been made to moving and handling practice; provision of special diets; recruitment checks; safety of premises and equipment and staff training.
Inspected 5 October 2022; report published 29 November 2022; supporting 35 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Each area CQC checks
- Safe63 of 262 in Lincolnshire
- Effective30 of 262 in Lincolnshire
- Caring234 of 262 in Lincolnshire
- Responsive230 of 262 in Lincolnshire
- Well-led68 of 262 in Lincolnshire
As rated by CQC, published 29 November 2022. Under each rating: how many care homes in Lincolnshire share it.
Track record
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2022), starting at Good; it has gone up 1 and down 1 time, and is now Requires improvement.
At 3 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
There are 6 CQC reports on file for this address; the newest is from 29 November 2022.
Ownership and company checks
Waterloo House is run by Platinum Care (lincoln) Ltd. (company 01404349), incorporated in 1978, 32 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Ratings over time
- Feb 2016
- Dec 2018
- May 2022
- Nov 2022
- Today Rating 3 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 29 November 2022
- CQC inspection report 25 May 2022
- CQC inspection report 6 December 2018
- CQC inspection report 5 February 2016
- Inspection report 9 October 2013
- Inspection report 27 September 2012
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 25 November 2024 by West Lindsey. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Waterloo House Residential Home"). Open Government Licence.
Area and map
- Ward
- Market Rasen
- Parliamentary constituency
- Gainsborough
- NHS area (integrated care board)
- NHS Lincolnshire Integrated Care Board
- Area classification
- Larger rural; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in LN8 (5)
Larger map · Plan a journey · Map © OpenStreetMap contributors
Around the building
- Bus stop 80 m (1 min walk) · 11 stops within 600 m
- Railway station Market Rasen, 720 m (9 min walk)
- GP surgery Market Rasen Surgery, 620 m (8 min walk)
- Pharmacy Boots, 480 m (6 min walk)
- Shop Lincolnshire Co-op, 560 m (7 min walk)
- Park Bell Park, 170 m (2 min walk)
- Place of worship St Thomas' Church, 480 m (6 min walk)
- Library 660 m (8 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Costs to expect
We estimate Waterloo House at £1,160–£1,410 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £60k–£73k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
People with savings under £23,250 may get help from Lincolnshire Council after a needs and financial assessment.
Choice nearby
It sits in Market Rasen ward, classed by ONS as larger rural (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Lincolnshire ICB.
Within about a 10-minute walk there is a GP surgery (8 min), a pharmacy (6 min), a shop (7 min), a park (2 min), a bus stop (1 min) and a railway station (9 min), which matters for residents who can go out and for visiting family.
Family reviews
There are no reviews of Waterloo House yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Questions about Waterloo House
- What type of care does Waterloo House provide?
- Registration for Waterloo House covers: residential homes. Check which of these it offers today.
- What is Waterloo House's address?
- It is at Walesby Road, Market Rasen, LN8 3EX.
- Is Waterloo House registered with CQC?
- Registered, yes: location 1-121442733 on the Care Quality Commission register, listed as a care home and was rated Requires improvement overall in November 2022.
- Can Waterloo House care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is Waterloo House's CQC rating?
- Its current CQC rating dates from 29 November 2022, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- How many beds does Waterloo House have?
- Waterloo House can take up to 35 residents. Ask what is free now and about en-suite rooms.
- Who runs Waterloo House?
- Waterloo House is run by Platinum Care (Lincoln) Ltd, the registered provider on the CQC register.
- How much does care from Waterloo House cost?
- No fee list from Waterloo House has reached us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East Midlands). Ask for a written quote that includes weekend and bank holiday rates.
- Is Waterloo House rated well for safety?
- By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.