Home care agency · Gateshead
Mencap North East Domiciliary Care Agency
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Mencap North East Domiciliary Care Agency- Address
- Suites 1 & 2, Kielder House, Lakeside Court, Fifth Avenue, Team Valley Trading Estate, Gateshead, NE11 0NL
- Run by
- Royal Mencap Society (61 services)
- Type of provider
- Charity (registered charity 222377)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- July 2017 (9 years)
- Part of
- Royal Mencap Society
- Registered manager
- Gillian Cruddas Sharren Batey
- Company check
- Active, trading since 1955 (71 years), accounts up to date (Companies House 00550457)
- Last CQC check
- 14 Dec 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Gateshead: Home care in Gateshead (154) · Best rated home care agencies in Gateshead · Learning disability care at home in Gateshead · Care for adults under 65 at home in Gateshead · Live-in care in Gateshead · 24-hour care in Gateshead
Read the full CQC inspection report · CQC location ID 1-4032184983
About Mencap North East Domiciliary Care Agency
Registered with CQC as a home care agency that also provides supported living, Mencap North East Domiciliary Care Agency is based in Gateshead, run by Royal Mencap Society. It supports adults under 65, with registered specialisms in learning disabilities.
Its latest CQC rating is Good overall (December 2023), with Effective rated Outstanding. It is one of 154 CQC-registered home care agencies that have an office within 7 miles of Gateshead; 119 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Looking at the five areas: Effective is rated Outstanding; 4 other areas are Good.
Across Gateshead, 1 of 35 rated agencies are Outstanding for Effective (3%).
The report's Effective section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
How CQC rated each area
- Safe32 of 35 in Gateshead
- Effective1 of 35 in Gateshead
- Caring32 of 35 in Gateshead
- Responsive34 of 35 in Gateshead
- Well-led32 of 35 in Gateshead
CQC key question ratings, published 14 December 2023. Under each rating: how many agencies in Gateshead share it; for example, 1 of 35 agencies in Gateshead rated Outstanding for Effective.
What CQC's inspectors reported
- People said they were happy and well looked after, and relatives said managers and staff were caring and put people first.
- Inspectors found enough skilled staff day and night, and staff were trained in safeguarding and medicines with their competence assessed.
- Risk assessments were detailed and personal, medicines were managed safely, and safe recruitment and infection control practices were followed.
- Two registered managers oversaw different areas, incidents were reviewed and reported, and feedback from people and families was used to shape the service.
Inspected 27 October 2023; report published 14 December 2023; supporting 70 people at the time; registered manager: Sharren Batey, Gillian Cruddas. A short summary we wrote from the CQC report, Open Government Licence. Read the full report.
Who runs it
Mencap North East Domiciliary Care Agency is run by Royal Mencap Society (company 00550457), incorporated in 1955, 62 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 11 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Royal Mencap Society runs 61 CQC-registered services across 39 council areas; 58 of the 61 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.
It trades under the Royal Mencap Society brand, which covers 61 services run by 1 registered provider.
How long it has been running
Mencap North East Domiciliary Care Agency has been registered with CQC since July 2017, about 9 years.
CQC has published 2 overall ratings for it (2018–2023), starting at Good and staying Good every time.
There are 2 CQC reports on file for this address; the newest is from 14 December 2023.
Rating history
- Sep 2018
- Dec 2023
- Today Rating 2 years old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 14 December 2023
- CQC inspection report 1 September 2018
Map and area details
- Ward
- Lobley Hill & Bensham
- Council
- Gateshead Council · paying for care
- Parliamentary constituency
- Gateshead Central and Whickham
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in NE11 (18)
Larger map · Get directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Who they support
Specialisms as registered with CQC.
What it may cost
We estimate visits from Mencap North East Domiciliary Care Agency at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
With savings below £23,250, Gateshead Council may contribute once it has carried out a free needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Education and Case Management Services Limited, under 0.5 miles away.
10 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Lobley Hill & Bensham ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Family reviews
There are no reviews of Mencap North East Domiciliary Care Agency yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Mencap North East Domiciliary Care Agency compares
- Rated Good. Across Gateshead, 97% of the 35 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (December 2023) is more recent than 54% of agency ratings in Gateshead.
- Registered with CQC in 2017: it has been registered longer than 60% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Gateshead lists 7.
Based on the CQC register for Gateshead as at Oct 2026.
Also nearby
Guides for families
Other home care agencies near Gateshead with recent ratings
- Care4u OfficeApr 2025 · 0.9 miles
- Domiciliary Care and PRIME ServiceSep 2026 · 1.0 miles
- Living Well North LtdSep 2025 · 1.0 miles
Frequently asked about Mencap North East Domiciliary Care Agency
- What are Mencap North East Domiciliary Care Agency's fees?
- Mencap North East Domiciliary Care Agency has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Mencap North East Domiciliary Care Agency rated for safety and leadership?
- CQC rates five key questions. For Mencap North East Domiciliary Care Agency: Safe: Good; Effective: Outstanding; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What services is Mencap North East Domiciliary Care Agency registered for?
- Registration for Mencap North East Domiciliary Care Agency covers: homecare agencies, supported living. Check which of these it offers today.
- Who runs Mencap North East Domiciliary Care Agency?
- The registered provider is Royal Mencap Society, according to CQC.
- Is Mencap North East Domiciliary Care Agency registered for dementia care?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
- When was Mencap North East Domiciliary Care Agency last inspected?
- CQC published the current rating on 14 December 2023, 2 years ago. Older ratings are common, so ask about changes since.
- Where is Mencap North East Domiciliary Care Agency?
- Suites 1 & 2, Kielder House, Lakeside Court, Fifth Avenue, Team Valley Trading Estate, Gateshead, NE11 0NL is the agency's office; check it serves your postcode.
- Is Mencap North East Domiciliary Care Agency regulated by the Care Quality Commission?
- It is. The CQC register records Mencap North East Domiciliary Care Agency as a home care agency, location ID 1-4032184983 and was rated Good overall in December 2023.
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In Gateshead
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.