Home care agency · Gloucester
Comfort Call - Cheltenham
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Comfort Call - Cheltenham- Address
- Office No. G11, GF North Warehouse, Gloucester Docks, Gloucester, GL1 2EP
- Run by
- Comfort Call Limited (24 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2016 (9 years)
- Registered manager
- Flaviu-Cosmin Nitan
- Company check
- Active, trading since 2006 (20 years), accounts up to date (Companies House 05763279)
- Last CQC check
- 7 Mar 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Gloucester: Home care in Gloucester (107) · Best rated home care agencies in Gloucester · Dementia care at home in Gloucester · Elderly care at home in Gloucester · Physical disability care at home in Gloucester · Live-in care in Gloucester
See this service on the CQC website · CQC location ID 1-3106617526
Introducing Comfort Call - Cheltenham
Comfort Call - Cheltenham is a CQC-registered home care agency in Gloucester, run by Comfort Call Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (March 2018). Well-led was rated Requires improvement. It is one of 107 CQC-registered home care agencies that have an office within 7 miles of Gloucester; 56 of those are rated Good or Outstanding.
The registered provider
Comfort Call - Cheltenham is run by Comfort Call Limited (company 05763279), incorporated in 2006, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Comfort Call Limited runs 24 CQC-registered services across 18 council areas; 18 of the 21 with a rating are Good or Outstanding (86%), against 88% for the same mix of services across England.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
History with CQC
CQC registration dates from December 2016, so the service has been operating for around 9 years under its current registration.
One overall rating to date: Good, published March 2018.
The rating is 8 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is SGE CARE & RECRUITMENT, under 0.5 miles away.
Every one of the 13 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Westgate ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
Rating history
- Mar 2018
- Today Rating 8 years old
Overall ratings CQC has published for this location, oldest first.
CQC reports
- CQC inspection report 7 March 2018
Finding it
- Ward
- Westgate
- Parliamentary constituency
- Gloucester
- NHS planning area
- NHS Gloucestershire Integrated Care Board
- ONS area type
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in GL1 (39)
See the wider area · Plan a journey · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
What inspectors found
- It provides personal care to people living in their own houses and flats in the community.
- Where they do we also take into account any wider social care provided.
- Comfort Call – Cheltenham had a registered manager in post.
- A registered manager is a person who has registered with the Care Quality Commission to manage the service.
Inspected 1 February 2018; report published 7 March 2018. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Budgeting for this agency
We estimate visits from Comfort Call - Cheltenham at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Gloucestershire Council for a free care needs assessment.
Reading Comfort Call - Cheltenham's CQC ratings
Area by area, Well-led is rated below Good; 4 other areas are Good.
Across Gloucestershire, 31 of 129 rated agencies are Requires improvement for Well-led (24%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Who the service is registered for
Registration details from CQC.
Safe, effective, caring, responsive, well-led
- Safe106 of 129 in Gloucestershire
- Effective116 of 129 in Gloucestershire
- Caring113 of 129 in Gloucestershire
- Responsive115 of 129 in Gloucestershire
- Well-led31 of 129 in Gloucestershire
Ratings from CQC's most recent report, published 7 March 2018. Under each rating: how many agencies in Gloucestershire share it.
Family reviews
Nobody has reviewed Comfort Call - Cheltenham here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Comfort Call - Cheltenham stands locally
- Rated Good. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (March 2018) is more recent than 2% of agency ratings in Gloucestershire.
- Registered with CQC in 2016: it has been registered longer than 73% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Gloucestershire lists 5.
- Areas CQC rated below Good: Well-led (25% of home care agencies in Gloucestershire are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Gloucestershire; CQC register, Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Gloucester with recent ratings
- Foundation HouseOct 2026 · 0.9 miles
- Care at Home GloucesterJul 2026 · 1.0 miles
- P & N Healthcare Services Ltd - GloucesterApr 2026 · 1.1 miles
Comfort Call - Cheltenham: common questions
- Is Comfort Call - Cheltenham a registered provider?
- Yes. Comfort Call - Cheltenham is registered with the Care Quality Commission as a home care agency (location ID 1-3106617526) and was rated Good overall in March 2018.
- What is Comfort Call - Cheltenham's address?
- Office No. G11, GF North Warehouse, Gloucester Docks, Gloucester, GL1 2EP. That is the office; visits happen in your own home, so confirm your area is covered.
- When was Comfort Call - Cheltenham last inspected?
- 7 March 2018 is when the current rating was published, 8 years ago. Check what has changed since, such as the manager or staffing.
- Is Comfort Call - Cheltenham registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Which provider runs Comfort Call - Cheltenham?
- The registered provider is Comfort Call Limited, according to CQC.
- What services is Comfort Call - Cheltenham registered for?
- Comfort Call - Cheltenham is registered for homecare agencies. Ask which of these it provides at the moment.
- Is Comfort Call - Cheltenham rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- What are Comfort Call - Cheltenham's fees?
- No fee list from Comfort Call - Cheltenham has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.