Home care agency · Wakefield
Pacific and Gold Healthcare
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Pacific and Gold Healthcare- Address
- Unity House, Westgate, Wakefield, WF1 1EP
- Run by
- Pacific and Gold Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2019 (7 years)
- Registered manager
- Stella Ileso
- Company check
- Active, trading since 2018 (7 years), accounts up to date (Companies House 11705243)
- Last CQC check
- 9 Sep 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Wakefield: Home care in Wakefield (58) · Best rated home care agencies in Wakefield · Dementia care at home in Wakefield · Elderly care at home in Wakefield · Physical disability care at home in Wakefield · Live-in care in Wakefield
Open CQC's full report · CQC location ID 1-6814134152
An overview of Pacific and Gold Healthcare
Registered with CQC as a home care agency that also provides supported living, Pacific and Gold Healthcare is based in Wakefield, run by Pacific and Gold Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Requires improvement overall (September 2021). Safe and Well-led were rated Requires improvement. It is one of 58 CQC-registered home care agencies that have an office within 7 miles of Wakefield; 37 of those are rated Good or Outstanding.
Key points from CQC's visit
- We found improvements were required with recruitment and governance procedures.
- The provider's monitoring systems were not effective as internal audits did not identify the issues we found on inspection.
- Staff had not always been recruited safely into the service.
- Recruitment files had missing information, including how the service was reassured staff were suitable to work with vulnerable people.
Inspected 4 August 2021; report published 9 September 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Pacific and Gold Healthcare over the years
Registered in May 2019, it has 7 years on the CQC register.
CQC has rated it once overall, as Requires improvement, in September 2021.
At 5 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Reading Pacific and Gold Healthcare's CQC ratings
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Wakefield, 9 of 59 rated agencies are Requires improvement for Safe (15%), while 9 of 59 rated agencies are Requires improvement for Well-led (15%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Likely fees
We estimate visits from Pacific and Gold Healthcare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
People with savings under £23,250 may get help from Wakefield Council after a needs and financial assessment.
Around Wakefield
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Special Social Care Limited, under 0.5 miles away.
14 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Wakefield North ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS West Yorkshire ICB.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Ratings over time
- Sep 2021
- Today Rating 5 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 9 September 2021
Finding it
- Ward
- Wakefield North
- Council
- Wakefield Council · paying for care
- Parliamentary constituency
- Wakefield and Rothwell
- NHS area (integrated care board)
- NHS West Yorkshire Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in WF1 (15)
See the wider area · Get directions · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
The registered provider
Pacific and Gold Healthcare is run by Pacific And Gold Limited (company 11705243), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people and other social work without accommodation.
Pacific and Gold Limited runs 2 CQC-registered services across 2 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
How CQC rated each area
- Safe9 of 59 in Wakefield
- Effective55 of 59 in Wakefield
- Caring54 of 59 in Wakefield
- Responsive54 of 59 in Wakefield
- Well-led9 of 59 in Wakefield
From CQC's latest report, published 9 September 2021. Under each rating: how many agencies in Wakefield share it.
Family reviews
There are no reviews of Pacific and Gold Healthcare yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Pacific and Gold Healthcare against its area
- Rated Requires improvement. Across Wakefield, 88% of the 59 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2021) is more recent than 41% of agency ratings in Wakefield.
- Registered with CQC in 2019: it has been registered longer than 60% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Wakefield lists 7.
- Areas CQC rated below Good: Safe (15% of home care agencies in Wakefield are also rated below Good here); Well-led (15% of home care agencies in Wakefield are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Wakefield. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Newer ratings near Wakefield
- Premium Healthcare Staffing LimitedAug 2025 · under 0.5 miles
- Master Quality Health Care ServicesOct 2025 · under 0.5 miles
- Lotus Home Care WakefieldMar 2025 · 0.6 miles
Questions about Pacific and Gold Healthcare
- When did CQC last rate Pacific and Gold Healthcare?
- The latest rating is dated 9 September 2021, 5 years ago; ask whether there have been changes since.
- Is Pacific and Gold Healthcare registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Pacific and Gold Healthcare a registered provider?
- Yes. Pacific and Gold Healthcare is registered with the Care Quality Commission as a home care agency (location ID 1-6814134152) and was rated Requires improvement overall in September 2021.
- What is Pacific and Gold Healthcare's address?
- The agency works from Unity House, Westgate, Wakefield, WF1 1EP; ask which postcodes its carers cover.
- Is Pacific and Gold Healthcare rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- What are Pacific and Gold Healthcare's fees?
- We don't have published prices from Pacific and Gold Healthcare yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who runs Pacific and Gold Healthcare?
- CQC lists Pacific and Gold Limited as the provider responsible for Pacific and Gold Healthcare.
- What services is Pacific and Gold Healthcare registered for?
- Registration for Pacific and Gold Healthcare covers: homecare agencies, supported living. Check which of these it offers today.
Compare other agencies nearby
In Wakefield
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.