Home care agency · Welling
Eleanor Nursing and Social Care Ltd - Bexley Office
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Eleanor Nursing and Social Care Ltd - Bexley Office- Address
- 10 Falconwood Parade, Welling, DA16 2PL
- Run by
- Eleanor Nursing and Social Care Limited (20 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2013 (13 years)
- Part of
- Eleanor Healthcare Group
- Registered manager
- Lisa Jane Snapes
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04393038)
- Last CQC check
- 20 Apr 2021
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Bexley: Home care in Bexley (68) · Best rated home care agencies in Bexley · Dementia care at home in Bexley · Elderly care at home in Bexley · Care for adults under 65 at home in Bexley · Live-in care in Bexley
CQC page for this service · CQC location ID 1-828853769
An overview of Eleanor Nursing and Social Care Ltd - Bexley Office
Eleanor Nursing and Social Care Ltd - Bexley Office in Welling is registered with the Care Quality Commission as a home care agency, run by Eleanor Nursing and Social Care Limited. The service is registered to support adults of all ages and children and lists dementia among its specialisms.
CQC rated it Requires improvement overall (April 2021). Safe and Well-led were rated Requires improvement. It is one of 68 CQC-registered home care agencies that are based in the borough of Bexley; 20 of those are rated Good or Outstanding.
Needs it is registered to meet
Taken from its CQC registration.
Earlier inspections
- Jul 2016
- Dec 2018
- Apr 2021
- Today Rating 5 years old
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 20 April 2021
- CQC inspection report 15 December 2018
- CQC inspection report 1 July 2016
- Inspection report 29 March 2014
- Inspection report 16 January 2014
Area and map
- Ward
- Falconwood & Welling
- Council
- London Borough of Bexley · paying for care
- Parliamentary constituency
- Old Bexley and Sidcup
- Integrated care board
- NHS South East London Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in DA16 (5)
Larger map · How to get there · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Key points from CQC's visit
- However, there were risks in relation to epilepsy and behaviour where staff did not always have sufficient guidance.
- Systems and procedures to monitor the quality and safety of the service in relation to medicines, call scheduling, wearing of PPE and the monitoring of Covid-19 testing for staff did not always operate effectively.
- There were enough staff to meet people's needs but call scheduling did not always allow for travel time between visits.
- We had mixed feedback from people about the timing of care and support provided and if staff stayed the full length of the call.
Inspected 2 March 2021; report published 20 April 2021; supporting 92 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Who runs it
Eleanor Nursing and Social Care Ltd - Bexley Office is run by Eleanor Nursing And Social Care Limited (company 04393038), incorporated in 2002, 11 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people and other social work without accommodation.
Eleanor Nursing and Social Care Limited runs 20 CQC-registered services across 14 council areas; 13 of the 18 with a rating are Good or Outstanding (72%), against 86% for the same mix of services across England.
It trades under the Eleanor Healthcare Group brand, which covers 27 services run by 8 registered providers.
Likely fees
We estimate visits from Eleanor Nursing and Social Care Ltd - Bexley Office at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
If savings are under the upper limit (£23,250 in England), Bexley Council may pay part of the cost after a free care needs assessment.
Around Welling
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Unique Personnel (UK) Limited, 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (3 of the nearest 25).
8 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Falconwood & Welling ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.
CQC ratings, area by area
- Safe12 of 35 in Bexley
- Effective25 of 35 in Bexley
- Caring28 of 34 in Bexley
- Responsive24 of 34 in Bexley
- Well-led13 of 35 in Bexley
As rated by CQC, published 20 April 2021. Under each rating: how many agencies in Bexley share it.
Strengths and weak spots in the ratings
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Bexley, 12 of 35 rated agencies are Requires improvement for Safe (34%), while 13 of 35 rated agencies are Requires improvement for Well-led (37%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Eleanor Nursing and Social Care Ltd - Bexley Office over the years
Eleanor Nursing and Social Care Ltd - Bexley Office has been registered with CQC since July 2013, about 13 years.
CQC has published 3 overall ratings for it (2016–2021), starting at Good and falling to Requires improvement.
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
CQC lists 5 reports for this location, the latest dated 20 April 2021.
Family reviews
No family has reviewed Eleanor Nursing and Social Care Ltd - Bexley Office on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Where Eleanor Nursing and Social Care Ltd - Bexley Office stands locally
- Rated Requires improvement. Across Bexley, 61% of the 33 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (April 2021) is more recent than 18% of agency ratings in Bexley.
- Registered with CQC in 2013: it has been registered longer than 94% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Bexley lists 6.
- Areas CQC rated below Good: Safe (39% of home care agencies in Bexley are also rated below Good here); Well-led (42% of home care agencies in Bexley are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Bexley; CQC register, Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Bexley, rated recently
- HD2-1Aug 2026 · 2.0 miles
- First Option Support LtdSep 2026 · 2.8 miles
Questions about Eleanor Nursing and Social Care Ltd - Bexley Office
- Where is Eleanor Nursing and Social Care Ltd - Bexley Office?
- 10 Falconwood Parade, Welling, DA16 2PL. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Eleanor Nursing and Social Care Ltd - Bexley Office regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-828853769 and was rated Requires improvement overall in April 2021.
- Does Eleanor Nursing and Social Care Ltd - Bexley Office support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Eleanor Nursing and Social Care Ltd - Bexley Office?
- Its current CQC rating dates from 20 April 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What services is Eleanor Nursing and Social Care Ltd - Bexley Office registered for?
- Registration for Eleanor Nursing and Social Care Ltd - Bexley Office covers: homecare agencies. Check which of these it offers today.
- Who runs Eleanor Nursing and Social Care Ltd - Bexley Office?
- The registered provider is Eleanor Nursing and Social Care Limited, according to CQC.
- What are Eleanor Nursing and Social Care Ltd - Bexley Office's fees?
- No fee list from Eleanor Nursing and Social Care Ltd - Bexley Office has reached us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Eleanor Nursing and Social Care Ltd - Bexley Office rated well for safety?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.